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SO Resi Reviews 

2,355
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 420 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional, knowledgeable, and genuinely helpful staff, often going above and beyond. Exceptional customer service, clear communication, and personalized support are frequently highlighted. People found the overall service and user experience to be smooth, efficient, and stress-free, making complex processes manageable. Reviewers also commend quick response times, noting they were kept well-informed at every stage. However, some customers noted challenges with process clarity and efficiency, describing them as slow or unclear. Others mentioned poor communication and inconsistent responses, making straightforward answers difficult to obtain.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the outstanding support and... See more

Service

Reviewers mention positive feedback about service, with many expressing happiness and satisfaction with the... See more

Response time

Consumers generally report positive experiences with response times, highlighting quick and helpful... See more

User experience

Users describe positive interactions with the overall experience, with many reviewers highlighting the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had an amazing journey with So Resi, every step of the way so far has been a breeze and everyone we’ve had the pleasure of dealing with has made the process much less nerve wracking! Huge shout... See more

Company replied

Rated 5 out of 5 stars

Klaudia at SoResi went above and beyond to help us with what became a troublesome purchase. She was knowledgeable and very helpful in all aspects of the process . Her calm can do attitude made it ea... See more

Company replied

Rated 5 out of 5 stars

Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to unders... See more

Company replied

Rated 5 out of 5 stars

So Rest is an excellent housing association. I am impressed and very happy with them. Heidi from So Resi is not only a high end professional but she has also a human approach and understanding of i... See more

Company replied


Company details

  1. Housing Association

Written by the company

SO Resi is the brand for shared ownership homes by Metropolitan Thames Valley Housing that makes home ownership possible for more people. Find out how SO Resi can help you get on the ladder. Stay connected with us on socials! Find us on Instagram, YouTube and TikTok by searching @soresihomes


Contact info

Get £1000 towards legal fees!

Exclusive offer available on 4 bed homes at SO Resi Cambourne

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,355)

415 reviews in the last 12 months

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Rated 5 out of 5 stars

Home Buying Experience Feedback

I would like to give a massive appreciation to SoResi Team – This is easy 5 star ever.

The process was smooth sailing and within the completion timeline, no delays and being one of the first batch to move in, we truly appreciated all efforts from SoResi.

An exceptional thanks to Ayse at Westhorpe Gardens, she has been exceptional with highest standards in meeting our hope for a new home. We are super excited to have completed with no fuss or stress.

Not to forget Temel’s professionalism and friendly approach, who tirelessly helped us alongside Ayse in getting all preliminary process ticking. We thank you as well.

Amber-Leigh was fantastic on the progression process. Very helpful, responsive, and made everything clear from start to finish. We’re very grateful for Amber-Leigh’s guidance and support.

And finally we met Elliz on completion day for the first time for the key collection and handover and again another professional service at the highest level. Elliz was very helpful and super-knowledgeable on the smart energy gadgets and resolved some teething setup. A big thank you.

Overall, The entire process was well organised, straightforward, and easy to navigate at every stage.

SoResi team demonstrated a high standard of professionalism, with excellent communication, prompt responses, and timely updates throughout, so a glazing 5*

Ps..Thank you all at SoResi for the lovely welcoming gifts that was presented in the kitchen 😊

March 31, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi James,

Thank you for your fantastic review. We’re delighted to hear that your home-buying journey with SoResi was smooth, well organised, and stress‑free from start to finish.

Your kind feedback will be shared with the team – Ayse, Temel, Amber‑Leigh and Elliz will all be thrilled to know their support and professionalism made such a positive difference, especially at Westhorpe Gardens. We’re also pleased you enjoyed the welcome gifts.

Thank you for choosing So Resi, and we wish you every happiness in your new home.

Kind regards,
So Resi Sales Hub Team

Rated 4 out of 5 stars

My experience with the SO Resi team has…

My experience with the SO Resi team has been excellent so far. Although the purchase has not yet been completed, Edgar has been very helpful in guiding me through each stage and keeping me informed throughout the process.

April 1, 2026
Unprompted review
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Reply from SO Resi

Hi Aster,
Thank you for sharing your experience with us. We’re delighted to hear that Edgar has been helpful in guiding you through each stage of your purchase and keeping you well informed along the way.
We look forward to continuing to support you through to completion and wish you all the best as you progress.
Kind regards,
SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great experience

Great experience, profesional approach. Quick response.

April 1, 2026
Unprompted review
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Reply from SO Resi

Hi Krzysztof,

Thank you for your feedback. We’re pleased to hear you had a great experience and that our professional approach and quick responses made a positive difference. We appreciate you taking the time to share your review.

Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Pier

We would like to say Thanks to Pier from Soresi Wembley Park!
His very professional and polite . He always been open to show us or answer any questions we had regarding .
Thanks Pier!

March 31, 2026
Unprompted review
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Reply from SO Resi

Hi An,
Thank you for your kind feedback. We’re so pleased to hear about your positive experience with Pier at So Resi Wembley Park. His professionalism, politeness, and willingness to answer questions and offer support are qualities we value highly, and your comments will be shared with him.
Thank you for choosing So Resi – we wish you all the best in your new home.
Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Thank you!

Piers supported us throughout our journey with Soresi in purchasing our home, and we couldn’t have asked for better guidance. He was always professional, helpful, and responsive, making the whole process much smoother and less stressful. We truly appreciated his support and would highly recommend him.

March 31, 2026
Unprompted review
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Reply from SO Resi

Hi Luca,

Thank you so much for taking the time to leave such a kind review. We’re delighted to hear that Piers was able to support you throughout your journey with So Resi and make the home-buying process smoother and less stressful. Providing clear guidance, professionalism, and responsive support is exactly what we aim for, so it’s wonderful to know your experience reflected this. We truly appreciate your recommendation and wish you every happiness in your new home.

Kind regards,
The So Resi Sales Hub Team

Rated 5 out of 5 stars

The whole buying process has been so…

The whole buying process has been so great with SO Resi . Thank you for excellent customer service

March 31, 2026
Unprompted review
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Reply from SO Resi

Hi Fiona,
Thank you for your lovely feedback — we’re so pleased to hear you had a great experience with SO Resi. Wishing you all the best in your new home!
Kind regards,
So Resi Sales Hub Team

Rated 5 out of 5 stars

Klaudia Miara was my selling agent for…

Klaudia Miara was my selling agent for SO Resi when selling my SO property. She worked really hard chasing the various solicitors and parties involved and getting things actioned. She responded to my emails and calls. She was proactive and listened to my concerns.

March 9, 2026
Unprompted review
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Reply from SO Resi

Hi Alice

Thank you so much for sharing your experience! We’re really pleased to hear that Klaudia supported you throughout your sale. She works incredibly hard to keep all parties moving, and it’s great to know her proactive updates, responsiveness, and care made a difference for you. We’ll be sure to pass on your kind words.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Klaudia is absolutely amazing at her…

Klaudia is absolutely amazing at her job, so is very responsive and whenever i need anything sorting urgently - Klaudia is always on it! Not only is she quick, efficient and responsive, she is always really lovely and pleasant to deal with!

March 15, 2026
Unprompted review
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Reply from SO Resi

Hi Nadia

Thank you so much for your lovely review! We’re delighted to hear that Klaudia has been so responsive, efficient and a pleasure to work with. She always strives to support our customers quickly and kindly, and your feedback truly reflects that. We’ll be sure to share your kind words with her.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

So-Resi were helpful throughout the…

Klaudia Miara at So-Resi was helpful throughout the sale process and kept me informed every step of the way

March 27, 2026
Unprompted review
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Reply from SO Resi

Hi Phil

Thank you for your lovely review! We’re so pleased to hear that Klaudia supported you throughout the sale and kept you well informed at every stage. We’ll be sure to pass on your kind words.

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Customer Experience

I recently completed a purchase, and it simply wouldn’t have gone through without Klaudia’s exceptional support. From start to finish, she maintained constant, clear communication between all parties, solicitors and the seller alike, keeping the process moving despite an awkward seller and several hurdles.
Klaudia was always available for any request, proactively chasing down concerns and providing timely updates. She consistently went above and beyond, anticipating issues before they became problems and offering practical solutions that kept everything on track. Her professionalism and dedication was outstanding. She has remained responsive and helpful, making sure every loose end is tied up and that I’m fully satisfied post-sale. I’m incredibly grateful for her commitment and could not recommend her highly enough.

March 31, 2026
Unprompted review
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Reply from SO Resi

Hi Lisa

Thank you so much for taking the time to share your experience. We’re delighted to hear how much Klaudia supported you throughout your purchase. She always strives to go above and beyond for our customers, and it’s wonderful to see her dedication reflected in your feedback.
We’ll make sure your kind words are passed on to her. Wishing you all the best in your new home!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

1st time buyer

So Resi have been fantastic, the service you get is out of this world, always there for any help you may need. We couldnt thank Heidi enough for all the help and advice she has given us a long the way.
So Resi have made this process so much easier for us and we cant wait to move to our permanent home.

March 30, 2026
Unprompted review
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Reply from SO Resi

Hi Natalie,

Thank you so much for your lovely review! We’re delighted to hear that you’ve had such a positive experience with us. A big thank‑you as well for your kind words about Heidi — we’ll be sure to pass them on. We're so pleased the process has felt easier and more supportive for you, and we can’t wait for you to move into your new permanent home!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

My experience with the SoResi

My experience with the SoResi team has been excellent so far, whilst not completed on the property as yet; Renee (Fraser) has been more than helpful in guiding me through the stages and keeping me well informed on the process. All in all a very good, efficient experience

March 28, 2026
Unprompted review
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Reply from SO Resi

Hello,

Thank you for taking the time to share your experience! We're so pleased to hear that Renee has been able to guide you clearly through each stage and keep you well informed. It’s great to know the process has felt smooth and efficient so far. We wish you all the best as you move toward completion!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Great for first time buyers

As first time buyers, me and my partner knew nothing about the process of buying a property through shared ownership. With SoResi, we were guided from start to finish and always treated with respect and attention. Special thanks to Huw, Renee and Heidi, who kept us calm and informed during the past couple of months! Excellent service, they were patient with responding to all of our questions and made the process as smooth as possible.

March 27, 2026
Unprompted review
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Reply from SO Resi

Hi Weronika

Thank you so much for sharing your experience! We’re delighted to hear that Huw, Renee and Heidi were able to guide you through your first home‑buying journey with care and clarity. It’s great to know you felt supported and well‑informed throughout the process. Wishing you both all the best as you settle into your new home!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Smooth journey into our first home

Purchasing through SO Resi was a positive experience. Piers was fantastic during the viewing and decision-making process—he’s very informative and makes the complex parts of home buying easy to understand. Once we got into the legal stage, Heidi took over and was a star. She’s been accommodating and quick to respond to all our questions. It made what could have been a stressful time feel more manageable. Thank you both!

March 27, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Neo

Thank you so much for your lovely review! We're delighted to hear that Piers and Heidi made the process clear and stress‑free for you. We’ll pass on your kind words to them. Wishing you all the best in your new home!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

The best shared ownership company I…

The best shared ownership company I have ever seen in the UK
They were so kind from the beginning to the end of the purchase. Their processes and procedures were easy and straightforward while their collaboration with the lenders and myself were perfect.

March 30, 2026
Unprompted review
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Reply from SO Resi

Hi Akuamoah

Thank you so much for your lovely review! We’re delighted to hear you had such a smooth and positive experience with us. It was a pleasure supporting you throughout your purchase. Wishing you all the best in your new home!

Kind Regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

Anna Murray at so resi bestwood has…

Anna Murray at so resi bestwood has been more then amazing super helpful always available to help with questions and concerns so excited for our move in date in only 13 days couldn’t recommend more massive thank you to Anna and so resi In general!

March 28, 2026
Unprompted review
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Reply from SO Resi

Hi Emily,

Thank you so much for your lovely review! We’re delighted to hear that Anna has been so helpful and supportive throughout your journey. She’ll be thrilled to know her dedication made such a positive impact.

We’re excited for your upcoming move‑in day too — not long to go now! Thank you for recommending us and for choosing SO Flexi Bestwood.
Massive thanks from all of us, and welcome (soon!) to your new home!

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Thanks Piers!

Efficient and speedy service from Piers Garnham for my purchase of a shared ownership property in Wembley. Not overbearing, simply on hand to help when needed and ensure the process of buying my first flat was easy and smooth!

March 27, 2026
Unprompted review
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Reply from SO Resi

Hi Tom,

Thank you for your kind feedback! We're so pleased to hear that Piers provided an efficient, supportive, and stress‑free experience during your shared ownership purchase. Buying your first home is a big moment, and we’re glad the process felt smooth and easy.

Congratulations on your new flat, and thank you for choosing us!

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

5 star

So resi has been very helpful. Holly and Falon have been very supportive in the whole process and have gone above and beyond to support us. The process to staircase 100% was very smooth and swift, would definitely recommend. Thank you very much.

March 27, 2026
Unprompted review
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Reply from SO Resi

Hi Sushant,

Thank you so much for your wonderful review! We're delighted to hear that your 100% staircasing journey went smoothly. Holly and Falon will be thrilled to know their support made such a positive difference. We truly appreciate your recommendation and are glad we could help.

Kind Regards,
The SO Resi Team

Rated 5 out of 5 stars

Amber-Leigh Brown provided excellent…

Amber-Leigh Brown provided excellent customer service—friendly, attentive, and genuinely helpful throughout. She made the whole experience smooth and stress-free, going above and beyond to ensure everything was handled perfectly. A real credit to the team!

March 27, 2026
Unprompted review
SO Resi logo

Reply from SO Resi

Hi Liam,

Thank you so much for taking the time to share your feedback.

We're delighted to hear that Amber-Leigh provided such excellent customer service.

We truly appreciate your kind words and will be sure to pass them on to her—she’ll be thrilled to hear them. If there’s anything more we can help you with, please don’t hesitate to get in touch.

Kind regards

SO Resi Sales Hub Team

Rated 5 out of 5 stars

First time buyer experience……

I am a first time buyer with my girlfriend and approached SOresi with regards to shared ownership. I was replied to very quickly and arranged a meeting where we saw the floor plans and review the whole project and house plots on the site we liked. We was meet by Jacqui and Andrea, who were wonderful and answered every question we had. They have been amazing with emails (fast replies). They have adapted there approach from emails and phone calls as I personally prefer phone calls. Whilst we was there we spoke to a mortgage broker who was friendly and very quickly to get us results back. The whole process of initially inquiring about the property was smooth and had no bumps during this process. We was then excepted for a property and emails came through thick and fast with clear and precise next steps. We have had multiple leaflets about shared ownership the pros the cons the what to look out for. SOresi have been very open and honest and have made this whole process very smooth. We’re currently at the stage of gaining a mortgage and sorting things out with a solicitor. However, so far as a first time buyer and hearing a lot of negatives around stress levels of moving this has been a complete opposite to how I have felt. I can not thank Andrea and Jacqui enough.

CR & PM

March 26, 2026
Unprompted review
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Reply from SO Resi

Hi Callum,

Thank you so much for sharing such a thoughtful and detailed review — it’s wonderful to hear about your experience as first‑time buyers.

We’re delighted that Jacqui and Andrea were able to support you so well throughout the process. It’s great to know they answered all your questions, adapted to your preferred way of communicating, and made everything feel smooth and stress‑free. Buying your first home can be daunting, so hearing that you felt reassured, informed, and supported really means a lot to us.

Congratulations on being accepted for your new home — we’re excited for you both as you move into the next stage with your mortgage and solicitor. If you need anything at all along the way, Jacqui, Andrea, and the whole team are here to help.

Thank you again for your kind words.

Kind regards,

SO Resi Sales Hub Team

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