I've ordered twice from Soru now. The quality of the earrings is unparalleled - they are stunning online but even more so in person. Wore the pearl crystal studs to my work Christmas party yesterday a... See more
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I was unsure as to whether Soru's charms were compatible for all bracelets. So I messaged via what's app. Deb responded and was unbelievably helpful. She even suggested small charms that wouldn't be t... See more
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This is my second time ordering from Soru Jewelry, and I couldn’t be happier. The pieces are absolutely beautiful! I get compliments all the time on their pieces. Their customer service is truly unmat... See more
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Soru’s jewelry is beautiful and their service is sublime! Deb has been incredibly helpful with my many requests over the last years. It makes the shopping experience so much more comfortable when I kn... See more
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Company details
About Soru Jewellery
Written by the company
Soru Jewellery
Our vision is to create statement jewellery that exudes creativity, happiness and Italian flair, made using high quality materials and sold at attainable prices.
Our jewellery is designed in the UK and is ethically handmade mostly in Italy and Turkey, using solid gold, gold plated solid silver and genuine gemstones.
Drawing inspiration from nature, our collections are closely connected to all things celestial and nautical, including suns, moons, stars and shells. Loved among influencers and celebrities, including the Royals, The princess of Wales is known to have worn Soru Jewellery on many occasions.
Our statement pearl earrings and hoop earrings have gained cult status and are instantly recognisable as Soru and our detachable charm collection is versatile and fun.
Founded by sisters, Francesca Kelly and Marianna Doyle in 2013, Soru Jewellery has become the go to brand for beautifully made statement jewellery using the finest materials at an attainable price.
New Arrivals Best Sellers All Jewellery Follow on InstagramContact info
Solihull, United Kingdom
- customercare@sorujewellery.com
- sorujewellery.com
4.7
Excellent
360 reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Disappointed
I have bought few bits from this company very nice designs. Bought pendant with bead design, beads fell out after not that many wears rendering it unwearable, plus the gold plate looked faded very quickly. Contacted customer service and was advised that as it was over 6 months since purchase I would have to pay £20 to return it and wait however many months for it to be repaired. I explained although it had been six months the piece had not been worn much but they were not interested. Very disappointing, will not buy from here again no matter how nice designs are as the quality does not reflect the price. Tried to review the item on the site to say this but strangely the review didn’t go on there.
December 1, 2024
Unprompted review
Reply from Soru Jewellery
Hi Tamm,
Thank you for taking the time to leave your review for us, I am so sorry to hear how you were disappointed with the service you received. We do offer a 1 year warranty so if within this time frame we are happy to replace or repair for you. If its over the year we can still repair or replace but we do usually need to charge a small amount which covers the shipping to Italy or Turkey were the repair would take place and back to yourself. This should not take too long. If you have been advised otherwise please contact me directly with your order number- ask for Francesca, I am the founder and will be able to deal with the issue swiftly for you.
Fabulous service from Jo in customer…
Fabulous service from Jo in customer services. I received an email asking if I really needed a connector for a charm as the charm came with a connector. I had not realised so I have been refunded for the cost of the connector. I am so impressed because it was entirely my mistake . Thank you so much.
November 29, 2024
Unprompted review
Reply from Soru Jewellery
Hi Simone,
Thank you so much for having your review for us, we really appreciate it, I know Jo will have been pleased to have helped too :-) Hope you love wearing your new charm
Great jewellery and fantastic customer service!
My sister LOVES Soru jewellery and has lots of pieces - I ordered a charm this morning for her but a couple of hours later I decided I wanted to add the charm necklace but didn’t want to place a separate order and pay again for delivery. Jo assisted quickly and promptly via WhatsApp, added the necklace to my existing order and was all sorted quickly and efficiently in a very friendly manner. Thanks Jo!
November 29, 2024
Unprompted review
Reply from Soru Jewellery
Hi Nicole,
Im so happy to hear that your sister loves Soru! :-) Makes our day and we so appreciate you taking the time to leave your review for us, I know Jo will be happy to hear you were pleased with the service you received
Outstanding Customer Service
Outstanding Customer Service
I have several pieces of jewellery from Soru which I have purchased over the years. Recently I contacted Soru’s Customer Services because one earring in a pair had a break in the link so I asked them about their repair service. I sent photographs and they told me to package the earrings up and they would repair. I was then contacted by Soru to say they had noticed a couple of the crystals had also fallen out and they were sending me a brand new pair! I am delighted as I love these earrings. I was more than I was expecting and a happy surprise to get one of my favourite pieces of jewellery back and replaced with a new pair! Thank you Soru, you treat your customers really well and I will continue to purchase from you!
November 28, 2024
Unprompted review
Reply from Soru Jewellery
Hi,
What a lovely review to received, i'm so happy to hear you were pleased with our customer service as that means the world to us. We are very happy to help and look forward to welcoming you back again soon.
I love this jewellery collection
I love this jewellery collection. I was gifted a beautiful pair of earrings for my 50th birthday which introduced me to the brand. Sadly one of the stems broke. I decided to reach out to custmer service and I have been blown away by Debbie's service and professionalism. No questions asked, I sent the broken earrings off for repair and they were sent back to me in a beautiful gift box. She was prompt in responding to my emails and I would not hesitate to buy from Soru again! Thank you Debbie for your personal service (a rare find these days) - I am most grateful! :)
November 27, 2024
Unprompted review
Reply from Soru Jewellery
Hi Deb,
Thank you so much for taking the time to leave your review for us, we really appreciate it and I know Debbie is going to be delighted to hear how pleased you were with the service you received. We pride ourselves on a very personal service so are thrilled to hear this is what you picked up on :-) We look forward to welcoming you back again soon
I made an enquiry about a recently…
I made an enquiry about a recently purchased order and the customer service team responded very promptly and efficiently. Great service!
November 25, 2024
Unprompted review
Reply from Soru Jewellery
Hi James,
Thank you so much for taking the time to leave your review for us, we really appreciate it and are happy to hear that you were pleased with the service you received :-)
Beautiful necklace as always
Added to my Soru colllection as have had my eye on this beautiful cross. Greatest decision made. Lovely quality as always. I just wish the chain was longer as ended up buying an extension. Size of cross needs it ti be a longer length in my opinion. Didnt stop me buying it though!
November 12, 2024
Reply from Soru Jewellery
Hi Kambole,
Thank you so much for taking the time to leave your review for us, we really appreciate it and hope you enjoy wearing your Cimelio Cross, one of our newest styles that i'm so pleased you like too. Noted on the chain length- im glad that we had that extender to help adjust to your preferred length and we look forward to welcoming you back again soon :-)
Gorgeous jewellery
Gorgeous jewellery and beautifully packaged. Arrived quickly and my daughter was delighted with her gift!
November 13, 2024
Reply from Soru Jewellery
Hi Margarita,
Thank you so much for taking the time to leave your review for us, we really appreciate it and are so pleased to hear that your daughter loved her thoughtful gift!
The 3 items I kept were lovely nicely…
The 3 items I kept were lovely nicely packaged
November 12, 2024
Reply from Soru Jewellery
Hi Jill,
Just wanted to say a big thank you for taking the time to leave us such a lovely review and hope you enjoy wearing your new jewels :-)
Reply from Soru Jewellery
Hi Sandra,
Thank you so much for taking the time to leave us your lovely review, we really appreciate it and hope you enjoy wearing your new earrings
Molto buono
Always a good shopping experience with Soru. Gorgeous, unique products and great customer service. Whats not to like?
November 11, 2024
Reply from Soru Jewellery
Hi Karan,
Thank you so much for taking the time to leave your review for us, we really appreciate it. I'm pleased to hear you were happy with our service and really hope you love wearing your new necklace :-) We look forward to welcoming you back again soon
Excellent Customer Service
Had an issue using discount code when making purchase and Soru Customer Service sorted it out without any fuss and immediately refunded me the value of the discount amount. Excellent product and excellent after sales service
November 13, 2024
Unprompted review
Excellent customer service
Excellent customer service received from Deb over the last few days that has made a loyal customer very happy - and means that Soru is still a favourite brand. She really did go above and beyond to help. Thank you so much.
November 20, 2024
Unprompted review
Love Soru Jewellery
Love Soru Jewellery. I own several pieces of Soru Jewellery. Excellent customer service. Delivery on time.
November 11, 2024
Excellent service
Excellent service, very fast delivery. Beautiful packaging and earrings are only fabulous
November 11, 2024
I always love my Jewellery from Soru
I always love my Jewellery from Soru, not only are the pieces beautiful but they always arrive promptly without any issue.
November 6, 2024
We’re very helpful when I had to return…
We’re very helpful when I had to return a ring for a repair, it was within the warranty period and they clearly told me how to return the item and kept me up to date on its progress.
October 30, 2024
Unprompted review
Reply from Soru Jewellery
Hi Nichola, Im really pleased to hear this. Thank you so much for taking the time to leave your review for us, we really appreciate it and hope to welcome you back again soon.
Spettacolari!
The Elena earrings are truly show-stopping – spettacolari, as we’d say in Italian. They're beautifully crafted, ever so flattering and delightfully lightweight, so I can wear them comfortably all day. The intricate details are gorgeous, and every time I wear them I feel transported to a summer evening by the Adriatic sea back home. The fact that they share my mum's name makes them even more special!
As a returning SORU customer, I was already familiar with the brand's excellent quality, and once again they did not disappoint. I will definitely be back for more wonderful pieces
October 11, 2024
Reply from Soru Jewellery
Hi Carolina,
We are blushing right now! Thank you so much, and how special that these are your mums name too- i really love that :-) Really appreciate you taking the time to leave your review for us and hope we can welcome you back again soon
Beautiful stylish jewellery
Beautiful well made very stylish jewellery and excellent customer service
October 10, 2024
Reply from Soru Jewellery
Hi Anne, Thank you so much for your lovely review and kind words i will be passing onto the customer service team :-)
Beautiful Charm
Soru has the most exquisite jewelry, fast shipping with dependable shipper and great customer service. Very pleased with Soru.
October 14, 2024
Reply from Soru Jewellery
Hi Chelciara, Thank you so much for taking the time to leave your review for us, we are really pleased to hear you are happy with the service you received and noticed the great shipping partners we use to ensure the process is as smooth as possible :-) We look forward to welcoming you back again soon
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