SOS Leak Detection Ltd Reviews 601

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 177 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency in detecting leaks. Many highlight the thoroughness of the service, with engineers often explaining the process in detail and keeping them informed throughout the job. The company's ability to quickly identify and often repair leaks, even those that other companies failed to find, is frequently mentioned as a key strength. Reviewers also appreciate the prompt contact and timely arrival of technicians, making the overall experience smooth and stress-free. However, some customers also noted dissatisfaction with the product and facilities, citing instances where a boiler stopped working after a visit and the company did not provide further assistance, or where technicians did not attempt to fix the issue after detection, leading to further issues. A few other people also felt that some technicians made assumptions about the cause of leaks without thorough investigation, leading to incorrect blame or an incomplete resolution.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff, frequently describing them as professional,... See more

Customer communications

Reviewers mention positive feedback about contact, with many customers appreciating the quick and efficient... See more

Product

People report ambiguous experiences with product, with some customers praising quick leak detection and... See more

Facilities

Users describe ambiguous interactions with facilities, with many experiencing significant issues like leaks... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a sound of running water behind the washing machine,rang Sherrie at sos leak detection, who sent Joe to do an internal inspection, He was amazing, and actually found the leak to be external. Andy... See more

Company replied

Rated 5 out of 5 stars

Really pleased to recommend this company. Chris Wight turned up on time to track and trace a water leak from a mains pipe under the floor of our boiler room. Using his test equipment he quickly confir... See more

Company replied

Rated 5 out of 5 stars

Karl was brilliant and found the source of the leak by working methodically to establish if it was the shower, was basin or toilet. He moved the toilet away from the wall when the die test did not... See more

Company replied

Rated 5 out of 5 stars

Joe came to repair leak under tiled kitchen floor he was very careful in removing only a couple of tiles.He then repaired the leak and confirmed that everything was alright, which I really appreciated... See more

Company replied


Company details

  1. Plumber

About SOS Leak Detection Ltd

Written by the company

SOS Leak Detection Ltd is a multi-award-winning organisation operating on a national scale without the use of sub-contractors. We specialise in non-invasive leak detection services that precisely identify the source of leaks or point of ingress with minimal disruption to all involved parties.

Leak Detection Company Water Leak Detection Central Heating Leak Detection Underfloor Heating Leak Detection Trace & Access Damp Investigation Drying Services

Contact info

4.8

Excellent

TrustScore 5 out of 5

601 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Great experience with this company…

Great experience with this company today. The plumber (Patrick) arrived on time and detected the leak swiftly. He had to break through some tiles to access and remedy the problem, but did this very neatly, with minimal damage. Patrick was very pleasant, took time to explain the cause of the leak, and gave advice about some boiler issues we may want to follow up. I would definitely recommend this company to others.

October 24, 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, its very much appreciated. We are really pleased Paddy was able to help

Rated 5 out of 5 stars

Shower water escape

From start to finish, SOS Leak Detection performed a truly professional service: Booking of the inspection visit was easy and timely; the engineer, Chris Winter was extremely knowledgeable and very thorough; his report was clear and his recommendations were easy to follow.

October 20, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you! Chris and his manager have been passed your review, super pleased we could help

Rated 5 out of 5 stars

Arrived as arranged

Arrived as arranged, on time, contacted me ahead; very thorough, pleased with outcome

October 13, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, it is most appreciated. We are glad we were able to help

Rated 5 out of 5 stars

Great company

Great company, rapid response to put call.

Garry attended our property and I couldn’t recommend him personally any higher. Very curious and did a fantastic job. Thanks Garry

October 15, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

So pleased to hear Garry was able to help, we have shareed your feedback with Garry and his Manager

Rated 5 out of 5 stars

Hard working cheerful workmen .

Toby arrived on time and worked so hard all day to find where the leak in our lounge was coming from. He was a polite cheerful man which made it nice for me and my husband. The leak was not actually from our property but from the house next door which was passed on to the next two men who again were lovely and worked hard to investigate further. We are very pleased with how prompt the work is being done to solve this.

October 9, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

We are so pleased Toby was able to help, thank you for your review

Rated 5 out of 5 stars

The engineer was friendly professional…

The engineer was friendly professional and thorough in detecting our water leak. He explained the process of how he would determine the leak and showed me where the leakage was when he had found it. I was very satisfied with the service from SOS

October 9, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, we have shared with your engineer Chris.

Rated 5 out of 5 stars

Great job

On 9th Oct sos were given job. Within an hour an appointment was made for the following day. Chris Wright attended after calling to check all was ok. On arrival Chris got to work, found the leak and kept us informed throughout. On completion Chris ensured work area was left safe and clean.

October 10, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, we are so pleased we could help. We will share your feedback with Chris and his manager

Rated 5 out of 5 stars

This company contacted me within 48…

This company contacted me within 48 hours of my insurance contacting them they came the next day and explained everything that was going on very pleased with their service

October 3, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, it really is apprecaited

Rated 5 out of 5 stars

Difficult leak.

Your engineer - Jamie - was efficient, polite and worked cleanly solving a number of less than easy problems. First class experience.

October 7, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

We are so pleased we were able to solve a number of issues for you, We will be sure to share with your engineer

Rated 5 out of 5 stars

Great company

I would definitely use this company again, the chap that came out to sort the leak was, clean, friendly and kept us informed about everything he was doing. He found and sorted the leak, which was from the waste outlet, which only required tightening. The only unavoidable damage to the ceiling (which already has water damage from the leak) being a small hole he drilled to use his camera.

October 3, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you for your review, glad we could help, we will share with Joe and his Manager

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, kept fully informed.Appointment was on time and the problem was dealt with professionally and efficiently with the minimum amount of disruption. Highly recommended

October 1, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

We really appreciate your review, thank you so much, we are pleased we could help

Rated 5 out of 5 stars

Proficient and timely work

Our engineer was very thorough and efficient and very understanding. It did take some while to find the pin hole sized leak but he noted all of the damage that had occurred as a result of the leak and cleaned the room up after removing the ceiling boards and plasterwork.

October 2, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank you so much for your review, we are glad we could help

Rated 5 out of 5 stars

Very professional meticulous approach…

Very professional meticulous approach to find out where the problem was. They found the leak in my ceiling so the leak could be fixed by the plumber and I would recommend this company to locate any leak!

September 25, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

So pleased we could help, thank you for your review!

Rated 5 out of 5 stars

SOS Leak Detection - Excellent

contacted insurance on Thursday - after initial inspection on Friday - SOS leak detection were contacted and arrived on Monday.
Carl was really great, spent all day trying to locate the leak - polite, friendly and professional. i really appreciated his time and efforts.

September 29, 2025
Unprompted review
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Reply from SOS Leak Detection Ltd

Thank youu for your review, we have shared with Karl and his manager

Rated 5 out of 5 stars

Excellent

Excellent. On time, professional. Nice guy. Fixed the problem.

October 1, 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you!

Rated 5 out of 5 stars

This visit was arranged by my insurers

This visit was arranged by my insurers. The appointment was within 48 hours, the tradesman arrived promptly and was exceptionally helpful. He traced the leak very quickly, advised on how to remediate and cleaned up after himself. I only wish that SOS also did plumbing work as he could have fixed the leak very quickly and I would have been happy to pay for this. But I understand he could not do that.

September 29, 2025
Unprompted review
SOS Leak Detection Ltd logo

Reply from SOS Leak Detection Ltd

Thank you for your review, much appreciated

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