soulmiacollection.com Reviews 

176
TrustScore 4 out of 5

3.9

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Rated 3 out of 5 stars

Delivery service was fine, around two weeks to the UK. Quality of the four items purchased was lower than expected though. Materials used, cut of fabric. The experience has convinced me, again, never... See more

Company replied

Rated 5 out of 5 stars

Product exactly like on the pictures. I've ordered t-shirts and sweater. Vibrant colors, nice and soft fabric. Really good quality. After washing, according to the label in cold water, clothes didn't... See more

Rated 5 out of 5 stars

I ordered two tops (men's) from Soulmia after seeing online advertisements for the company's collection. I was pleasantly surprised that delivery of the order did not take weeks. The product itself... See more

Rated 1 out of 5 stars

My daughter ordered 3 bracelets over 3 weeks ago, we emailed to ask where the delivery was, no response to their support email, I have asked for a refund for non delivery again from the support email,... See more


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3.9

Great

TrustScore 4 out of 5

176 reviews

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3.9

All reviews

(176)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a shirt through them via an ad…

I bought a shirt through them via an ad I kept seeing on facebook and instagram. It was a great design shirt that caught my attention and it really called to me. I bought it and received it and I am very happy with my purchase! It feels nice, it's light and breathe-able and arrived in a reasonable time. I love it!

July 12, 2021
Unprompted review
Rated 5 out of 5 stars

I really really love the dress that I…

I really really love the dress that I got from Soulmia 😍 I bought the Floral Print Sexy Midi Bodycon Dress 😍 It is so so beautiful, the slit on the dress makes it even more beautiful. It is sexy but not too sexy and it fits me perfectly ! The dress looks exactly as shown in the picture. Perfect dress for a date 🥰❤️

July 10, 2021
Unprompted review
Rated 5 out of 5 stars

Month ago I bought T-shirt with cat

Month ago I bought T-shirt with cat, size S. Perfect fit, quality print, nice and soft fabric.
Received it quickly, packed very safely.
I saw advertising on Facebook and fall in love in that design.
Washed it, and T-shirt like new. Highly recommend, everyone asked me, where I bought it. Because it is so cool.

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Soulmea the first time I have heard of…

Soulmea the first time I have heard of Soulmea I ordered four t shirts what a surprise they fitted next the delivery spot on time I am so pleased I have ordered another five anyone who thought not another poor company think again Brilliant cannot find a fault thank you Soulmea Rex Bichard

July 9, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid this con merchant at all cost

I give this commapny zero stars, it is just that In order to write a review, you have to give at least one star but this company do not even deserve that.

My advice is to avoid this con merchant at all cost and be careful about depending upon the image as a reference for your purchase. They changed the image after my purchase and the product took on a different look that was not to my liking.

I asked for a refund and they said that they could only give a refund if I paid for the products to be returned to their supplier in china!!!!!. The postal costs would have negated at least half of what I paid.

July 9, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
Firstly let me apologize for any inconvenience caused.
Customers can contact us within 14 days of receiving the item if there are any issues with the items.
Please kindly review our warranty policy
here:https://www.soulmiacollection.com/mod-article-id-80.htm
We have provided you with a solution at support@soulmiacollection.com.
Please kindly reply to the email we have sent to you regarding your particular case.
Best regards
Soulmia Support Team
www.soulmiacollection.com

Rated 5 out of 5 stars

These t-shirts are amazing!!

These t-shirts are amazing!!! A lot of choices, really funny, nice colors, good quality, be aware of the different kind of fabrics, sizes are good, good client service and delivery in time!!!

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful clothings

I have already placed three orders, one of which is on the way, because the items match the photos and the quality is excellent. I have purchased for both myself and my husband and we are both enthusiastic about the quality, the speed of delivery and the customer service is knowledgeable and kind

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

I made a purchase from soulmia

I made a purchase from soulmia, it was easy and efficient, Unfortunately I did not receive my purchase due to the courier but the customer and support from soulmia was outstanding and for this reason I will use them again. 5 stars

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Cool

Very happy with the customer service people. They went out of their way to make me a satisfied customer.

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Totally Worth it!

I found this shop from a facebook ad, it gave me the impression of a very well constructed site, nothing looked phishy. I was amazed from the quality of the guides about the clothes measurements, totally on spot. So, I bought 2 trousers and one t-shirt. The quality is very good, and having in mind the price I can safely say that they worth it!

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

The shirts in linen and cotton are very…

The shirts in linen and cotton are very good. Nice colours, light and fresh fabric, correct size, and customer service very helpful and kind (had a problem in checking the tracking number of the parcel, solved immediately with the help of the service).

July 9, 2021
Unprompted review
Rated 5 out of 5 stars

Fitting Issue Easily Solved

My shopping experience with Soulmia was very satisfying. They handled a fitting issue with my order without any resistance or hassles... a very fair resolution to say the least.

July 8, 2021
Unprompted review
Rated 4 out of 5 stars

Really quite pleased with my shirts.

It took a few days longer than I expected, but when I finally got my pkg, I was really quite pleased with my t-shirts. Except for the fact that I ordered "large", got "large", but my banana peel t-shirt definitely fits smaller than the Pew Pew t-shirt. Still fits though. I've worn both and got good comments on the banana peel shirt. I'd like to order more too.

July 8, 2021
Unprompted review
Rated 4 out of 5 stars

Excellent delivery time

Excellent delivery time, I was a little disappointed with one of my garments but because it wasn't expensive I just sent it to the charity shop, however when I was asked by Soulmia about my experience, I explained and they very kindly refunded me the whole amount of the top!!

July 8, 2021
Unprompted review
Rated 3 out of 5 stars

paid £39.38 they cancelled refunded £21.96

I placed an order and paid £39.38, three days after Soulmia cancelled my order due to stock delays and gave me a refund of £21.96, total con now i have had to cancel my payment card and raise a fraud complaint.
I will NEVER purchase anything via a TikTok ad link again.

Dear valued customer,

Thanks for your order 1919-GCM2106230825488534 and your support.

Considering the uncertainty of replenishment time and the cost of your valuable time, and because we have very high requirements for product quality. We regret to inform you of our final decision to cancel your product(s) WZWM12167003. The refund will take within 5-15 days to reach your original payment account, please verify your account at that time.
For detailed order information, please contact our customer service.
Please feel free to contact us if you have any further questions, we are always here to help.

And almost ALL of thier 5* reviews are from " invited " reviewers 🤔🙄

July 7, 2021
Unprompted review
soulmiacollection.com logo

Reply from soulmiacollection.com

Dear Customer,
We are sorry for this inconvenience and empathize with your situation.
Since there are too many orders on our websites, the stock quantity changes very fast.
We have reported this issue to our relevant departments and will improve it in the future.
We only remove the unshipped item from your order and refund you the product cost.
The other items in your order have been shipped out and are in transit.
We have provided you with a solution at support@soulmiacollection.com.
Please check the email we have sent to you regarding your particular case.
Thank you for your understanding.
Best regards,
Soulmia Support Team
www.soulmiacollection.com

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