Soundcraft Hi-Fi Reviews 

I had an issue losing a channel from my hifi, I contacted soundcraft and spoke to staff member Paul. We discussed my issue and he asked me to take in one of the components as it appeared likely to be the culprit. I took it in and he tested it but found it to be working, he had provided me with a stand in component but it did not resolve the matter. Paul asked me to take it all in so that he could test everything and he managed to find out that it was an intermittent issue with the wiring in the tone arm. He arranged for the turntable to be returned to the manufacturer who then repaired it under its lifetime warranty and then sent it back. Paul notified me when it was all completed and arranged for me to pick it up. The assistance that was offered was excellent, proper customer care, I was kept notified all the way through through the process. I was very impressed with all the testing and work completed for less than the cost of a vinyl LP. I wholeheartedly recommend the shop, great customer service.

Daniel and Paul were extremely knowledgeable and helpful in offering advice on selecting interconnects to match my newly purchased MICHI Q5 cd and X3 amplifier.( What a fantastic combo!) After home loan of 3 sets I chose the Chord Signature. Great deal! Now enjoying 50% more detail from my system. Many thanks to the team at Soundcraft HiFi, Ashford.

Outstanding customer service. We came back to audition a couple of set ups and spent a few hours umming and aahhing, then went for a system that worked for us. A week later I’m set up and grinning from ear to ear !

Great service

We bought a Sonos speaker and the gentleman was so helpful and extremely informative. There is a great selection of speakers and all sorts of sound systems. He demonstrated lots of speakers which you don’t get anywhere else.
I would definitely go back rather than go to the normal high street retailers. Highly recommend 😊

Excellent company , easy to deal with & great product.

I wanted a new cartridge to upgrade my Rega Planar 2 turntable. I had spent countless hours on-line searching for suggestions, but this led to lots of conflicting recommendations/options and more worryingly raising my concerns regarding the ease and skill needed to replace and align any replacement cartridge that I would eventually opt for.

I decided the best approach was to talk to an expert and therefore visited my local HI-Fi specialist @ Soundcraft Hi-Fi in Ashford. I had historically bought equipment from them and they had always been extremely knowledgeable and helpful.

I made the trip into town, and the moment I walked through the door I knew that I had made the right decision. I was greeted by Paul and I explained my dilemma and that I wanted to improve the sound of my varied and extensive vinyl collection. He listened and then asked a whole load of very pertinent questions, regarding my current equipment set up, usage and most importantly expectations. The questions were extremely relevant and led me to a very easy decision which was not to opt for a new cartridge as this was unlikely to meet my improvement requirements but to part-exchange my existing Rega Planar 2 turntable and purchase a Rega Planar 3 RS turntable. The deal Paul offered was too good to say no to.

Paul stated that I could leave with the new turntable to me there and then and return my old one later,however I said that I would be more comfortable if we completed the deal once I had returned my exiting turntable to ensure that it met expectations. Therefore 2 days later I was back with my turntable decommissioned, boxed and ready to complete the deal. We exchanged our respective turntables, and Paul offered his assistance should I need any help setting it up when I got home but assured me that it was a simple process.

I got the Rega Planar 3 RS home and as Paul had stated it was extremely easy to set up, and within 30 minutes of opening the box I was listening to vinyl. It soon became apparent that Paul had given me the perfect advice, as well as a good deal, as the improvement to my vinyl audio sound was way beyond my expectations, immediately I was hearing things that I had not heard before. To say I was pleased would be an understatement.

If you are 'in the market' for anything Hi-Fi related, I would highly recommend seeking professional advice from the experts at Soundcraft HI-FI rather than diving into the on-line 'minefield' independently.

I accepted a good deal offered on Chord Qutest DAC which duly arrived the very next day in an almost bomb proof package.The product is performing as expected and seems to be providing a positive experience in my hifi set up.My first purchase from this obviously reputable company has gone well.

Sam and his dad made us feel comfortable and welcome. Same has boundless enthusiasm for his subject, and spent three hours chatting about his business, his life and, obviously, hi fi. It was like making friends. I was treated to demos of the turntables I wanted to review, and it turned out that I wanted the Rega Planar 8. Given the enormously expensive stuck they hold, we were treated so well, given that it was a comparatively modest purchase.

Not to mention the fact that I was given a fantastic deal! I purchased the Rega Planar 8, with the Aphetta 3, and a Tom Evans phono stage for just £3100. Lots of money to me, but you should listen to it in my home! It's amazing!

Small gripe; a cup of tea would have been nice, guys.

Nonetheless, I simply won't bother to go elsewhere. They are highly recommended.

And, most importantly, they are proper gentlemen. Old style service in a horrid, modern world.

Verry good thank you verry much for helping me Paul Barry

Geoff, Sam & Paul were attentive at all times when we auditioned a streamer. They then made a home visit to install the player. Customer service is at the heart of Soundcraft Hi-Fi, and everything they do.

Great personal experience from Paul who set up a trial with the Linn Majik LP12 turntable. A fast turnaround from Linn who supplied in just over two weeks, then setup and preparation in the Soundcraft workshop.
The products were collected in 3 weeks from order.
Magnificent sound from system.

A team you can rely on! knowledgeable, experienced and such nice people. What an amazing service plus outstanding music systems/ Hi Fi available.

Serviced and upgraded my LP12, then supported me in building a bespoke sound system to suit my pocket and matching my high spec sound system demands.

Soundcraft is unique in its offering with years of knowledge. What tops all that is their drive for detail and they all want to help the customer get the sound experience you looking for. Would not go anywhere else.

Ben and Geoff made us very welcome and were very helpful in advising and demonstrating a new turntable to us. They were very accommodating in encouraging me to bring my old Creek amplifier to use for the demonstration. Fantastic traditional service. Thank you.

I bought our old 1970s turntable in to see if it was feasible to get going as had been an important part of my husbands life many years ago .
Jeff was amazing , he looked at it straight away while I was there and showed me some of the problems , which he hoped were fixable . He fixed it ! The same day !
Thank you Jeff , thank you Soundcraft

Purchased a Jbl amp from these guys and it turned up next day as promised. Enquired about a Rel sub and they went the extra mile explaining the virtues of the various models. Nothings to much trouble for them. Good old fashioned service.

My LP turntable developed a hum. Soundcraft HiFi were very helpful by phone, giving advice on what to check. Having checked everything, and still with a hum, I took the turntable in for assessment. Instant diagnosis: the tonearm needed rewiring, by Rega in Southend. Soundcraft organised all of this quickly and let me know once the turntable was available for collection. It now works without any hum, and my LPs can be enjoyed once more. Great service!

I phoned up soundcraft and spoke to Paul about purchasing a Naim NDX.He said he would return my call before the end of the day.Paul returned my call within one hour with a price which I accepted, I paid for the item and collected it all within a three hour window the item was in mint condition and works a treat I'm well pleased with my purchase I haven't used soundcraft for a big purchase for a very long time but once again i am glad that I did and would recommend them they were very helpful and answered all my questions what more can you want.

Outstanding customer service from Paul and the team at Soundcraft! I bought a Rega Planner deck via their Amazon store and had some teething problems with it from the start… but it was intermittent so didn’t do anything about it. I eventually had enough and thought I’d be up for a bit of hassle and cost trying to get it fixed (due to my own fault it leaving it about a year). Not so! Paul immediately arranged for it to be picked up so he could diagnose the fault. Once diagnosed, Rega have a lifetime warranty and they replaced the drive motor, no quibble. Not only that, they refreshed all the other elements (cover etc) so it was as-new when returned 😃 Amazing! Nothing was too much trouble to try to help. Thanks again Paul!