Soundcraft Hi-Fi Reviews 

Very good seller who is trustworthy. Would definitely recommend to a friend and use again.

I have dealt with Soundcraft on 2 previous occasions and they have always given excellent service and competitive prices. This time they had my amp repaired for me and kindly lent me an amp. I was so pleased with the new one I traded in my repaired one for an excellent price. There was no pressure selling, the message being ‘take your time to compare and decide’. I am very pleased with deal and my new Rega amp.

I made a special journey to Soundcraft Hi-Fi to buy a Rega amp, and received brilliant service. I was given a tour of the shop and listening suite, shown many beautiful pieces of equipment (sadly I couldn't take them with me!), and all in all, had a thoroughly enjoyable and inspiring visit. I would wholeheartedly recommend this great shop to anyone, and I hope I'll be able to visit again sometime soon.

The team at Souncraft were fantastic from start to finish. Providing professional advice and helping a complete novice understand the systems. They were never pushy and it felt like they enjoyed the process as much as I did. Installation of the system was completed on the agreed date and time along with demonstration and instruction of the equipment. Would highly recommend anyone thinking of upgrading or investing in their first system to go and speak with the guys.

The best customer service is assured, I first bought a Linn Sondek LP12 here in 1979. Still performing well. Daniel is most knowledgeable on all aspects of Hi Fi equipment. A great shop that has a long history so you certainly know that the staff there know there stuff.
Thanks to Daniel for all your e-mails and long chats on the phone making sure I was happy with my new amps. Nothing was too much trouble.

Excellent service got my 40 year old LP12 back on song.

I visited Soundcraft at Ashford today for the first time with the intention of spending £20 on a Cork-IT turntable slip mat. They duly fetched and advised me to consider the Collaro, 5 times the price but with great reviews. Having recently bought a Michel Engineering Gyra SE, Gold Tone PH-10 phono stage, Rega Aethos amp and a pair of Acoustic Engineers ATC’s I thought it would be fun to challenge the Collaro to see if it could eek anything more out of an already mind blowing system.

Well to my surprise it did! On “Tubular Bells” I gradually noticed a tightening up of the low end response and a subtle extra crispness at the high end. Miles Davies’ “Kind Of Blue” brings the band into my room on this system but I again detected a surprisingly extra liveliness across the entire spectrum particularly to the rhythm section and the alto sax which just flew with added intensity and a certain sonic confidence. Who’d have thought a 12” radius of wool could squeeze anything more out of an already mind blowing system but I am now seriously considering charging Steve Earle’s drummer on “Guitar Town” rent. In the final analysis this is £99 most agreeably spent.

This was a pre-digital shopping experience - welcoming, friendly, professional, understanding of our requirements, and fully supportive. In summary Soundcraft sells customer support and not just boxes of equipment. User feedback is their reward and lifeblood.

I had purchased for the first time from Soundcraft HI-Fi via ebay. I found a Denon universal player that I was looking for a long time. Player's description was stated as open box, never used. I called Soundcraft Hi-Fi to confirm if still available and received a very professional service over the phone with all necessary information. Item arrived yesterday with a UPS courier. Item as stated on the description. Highly recommend to shop with them.

Had a new cartridge fitted to my record deck by a Geoff the other day. Great service, completed within an hour via a pre-arranged appointment.
Great service as always

Excellent. Website checkout a little problematic, however fast turnaround on my email query and I received the item I ordered next day - stunning quick and great comms

Fantastic service. Over the last ten years I have made most of my hifi purchases from a reputable dealer 30 miles from my home (I won’t mention the name, it’s a chain but it is not Richer Sounds), whose service has mostly been more than adequate, but after an evasive and less than full answer to a recent query and three experiences of purchasing from Soundcraft in the last three years, and as many instances in that time of asking their advice, I have learnt to expect more and better service than I have been accustomed to. I will in future endeavour to buy whatever I need through Soundcraft - even though they’re 150 miles from me. Their service can only be described as exceptional and exemplary. On each and every occasion I have dealt with them they have been unfailingly helpful in every way. When you ask them for advice, communication with Soundcraft really is a two-way affair: they listen to you and respond with honest, meaningful, knowledgeable and (as far as it is possible for a retailer to do) unbiased advice.

I’ve been used to asking for (and nearly always getting) modest discounts on my purchases with other hifi retailers (and with Soundcraft) in the past, but on this most recent occasion (purchase of a CD player) I didn’t even bother to ask - quite simply, this level and quality of customer service makes it completely worthwhile to pay the full asking price. If only all businesses operated like this. These people obviously have a passion for what they sell and actually appear to enjoy catering for the needs of their clientele. Long live Soundcraft HiFi! This is an absolute gem of a little company to deal with.

If, however, they ever need to diversify their business maybe they should consider setting up as business consultants to the business consultancy business! If only the whole world of business operated according to the practices and principles that seem to come naturally to the people at Soundcraft.

Very helpful and friendly staff who found just what I wanted.

I recently decided to make a major change to my system. After some research I wanted to audition a Linn DSM. Daniel at Soundcraft set up the listening session and was extremely helpful and informed. Once the decision was made, follow up service was excellent and the new system sounds great. I will definitely revisit for future changes.

I wanted to upgrade the cartridge on my Rega turntable so I gave Soundcraft Hi-Fi a call as they were reasonably local to me, spoke with Geoff on the phone and he was really helpful. I am very grateful for the service provided and my turntable sounds fantastic. I would have no hesitation in recommending them.

Absolutely brilliant staff expert advice delivered in a way that you understand instead of feeling intimidated bought a fantastic amplifier and was given great advice about upgrading connects made it a great experience and now listening to songs I know sounding better than ever

Even though I brought second hand speakers from soundcraft Sam and Daniel were brilliant. I was able to audition them in store. They were then delivered to me in maidstone and set up,all free of charge.
I also got some great cable advice from them, which did not involve me spending any more money. Thank you very much. You will definitely be seeing me again.

I ordered a Denon mini hifi system from Soundcraft over the phone on the 20th October. The member of staff who took my call was very helpful and said it would be delivered the next day (the 21st). It was, and in the morning too

Excellent service from Soundcraft!

Excellent service from very knowledgable staff ,nothing to much trouble .