Soundcraft Hi-Fi Reviews 

Exceptional service!
I had a Rega P6 with a fault after 4 years of ownership. Thanks to the whole team and Rega for repairing my turntable free of charge.
Brilliant service!!

Great high end HiFi store.

Excellent service with knowledgable help and a customer first attitude.

I'm a returning Soundcraft customer for at least 18 years, this year we have undertaken a major rolling replacement of our existing LINN and ARCAM audio equipment.
Sales and service/installation support from knowledgeable dedicated family run business located in Ashford Kent, it has always been a pleasant experience speaking to the staff and the advice they can give to you, so good in fact I needn't look elsewhere.

Bruce Watts
Maidstone

Impeccable assistance from Soundcraft and Installation Manager Paul Rawlings. Assisted me in obtaining new drivers for my B&W 802D. Guidance given to replace two drivers (left & right) to balance the sound, being that they are new and need to bed themselves in. I’m currently using low output (Watts) from My McIntosh amplifier so as not to drive them too hard at first. Well recommended company to deal with. Thank you Paul.

Welcoming, friendly and great advice. I just wanted some speaker cable made up but great advice to ensure I got what was optimal for my set up. Highly recommend Souncraft as a great local store that ensures you get what suits your needs.

I have been in this shop twice in the past week, and both times the service has been simply AMAZING 🤩 Thank you gentlemen.

Simply the best. Been coming here for years even before I moved to the area I travelled to Kent from London to use these guys. Love them.

Easy to look around the website, payment taken ok. Website did go down but was contacted straight away to say everything OK with payment the ne t day, highly recommend the company, 10/10.

Excellent service very friendly and extremely knowledgeable . Was able to listen to some very beautiful HI FI set ups
And was given lots of time and space to consider purchase with zero pressure really excellent service from Daniel highly recommended

Most helpful… I shall be a returning customer!

Excellent customer service and really good product knowledge.

Delighted with the speedy ordering and my Roon Nucleus.

Competitive price too!

Great help provided new needle fitted, sounds good. If only I had good taste in music to do it justice.

Second purchase from here. Lovely shop that's been going for a long, long time. Staff are so helpful and great range of Hi-Fi equipment to view and compare. Not all really expensive equipment - good selection of more affordable equipment too. It's a much nicer experience to visit the shop and get proper advice and see things in the flesh. Long may it last.

Great customer service as always with opportunity to audition new equipment in my own home. Soundcraft is my ‘go to’ Audio Specialist.

So helpful and giving of time and knowledge. Why does anyone shop online when the experts are still there to enjoy?

Having already had excellent customer service from Soundcraft in the past I now needed to replace my existing turntable. I received excellent advice from Sam on a couple of turntable options and we both decided that the Rega 3 50 year Anniversary Edition would suit my requirements. Sam then delivered the new turntable to our home and installed it while explaining how everything works. We then listened to a couple of tracks to make sure everything sounded fine and it absolutely sounded amazing! We cannot thank Sam enough for all of his help. He has such a passion and knowledge about the products he sells which in turn gives the customer confidence with their purchase. One VERY happy customer.

Knowledgable helpful friendly personal service.

I have dealt with Geoff and his team at Soundcraft for well over 20 years and have always been more than satisfied with the excellent and friendly service provided. They are passionate, knowledgeable and helpful, willing to demonstrate their equipment in store or in your home for the best possible experience. Thanks to Sam & Paul for directing me towards a truly great pair of headphones from Focal.