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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the phenomenal sound and crystal-clear audio. Many people highlight the incredible value for money, finding the products to be a bargain compared to other brands and offering performance comparable to much more expensive alternatives. The delivery service is also frequently commended for being super fast, prompt, and efficient. However, some people were dissatisfied with certain aspects, mentioning issues with the bass being too light or the performance not meeting expectations compared to cheaper alternatives. A few customers also experienced problems with product durability, with some items failing after a relatively short period. Additionally, some reviewers were unhappy about unexpected customs charges, which were not clearly displayed at the time of purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers praise the excellent sound quality, with some... See more

Quality

Consumers find quality to be positive, with many praising the incredible sound quality, clarity, and precise... See more

Price

Clients share positive opinions on price, consistently highlighting the great value and quality for the... See more

Value for money

Customers consistently note positive experiences with value for money. Many reviewers praise the incredible... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the super-fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great sound! I originally ordered the SONY MDR-EX650 and had to return them for a slight electric hissing and poor bass so I was sceptical about ordering a similar product like this but wow was I wron... See more

Rated 5 out of 5 stars

Super fast shipping, excellent product which only gets better. Had my last pair for 15 years so glad to see they’re still making new ones. Incredible quality for the price

Rated 5 out of 5 stars

Wow, these headphones are seriously amazing. This is the first time I’ve tried corded phones with a type c plug with the d to a converter in the plug and it’s so convenient for iPhones and modern pc’s... See more

Rated 5 out of 5 stars

The headphones are exceptional. I did have some sony which has to be connected to another lead to insert in my phone. These constantly failed so I found these with a usb c already attached😀. The soun... See more


Company details

  1. Audio Visual Equipment Supplier

Written by the company

Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

158 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very pleased with my E10 ear bud purchase.

Very pleased with my ear buds. I chose the E10's over the E11's as some reviews said they are slightly more suited to my taste in music. The sound is very good and way better than my old and more expensive set. They certainly live up to the various online reviews.

August 13, 2024
Rated 5 out of 5 stars

I was amazed by the sound quality these…

I was amazed by the sound quality these inexpensive ear buds provide. It is utterly neutral, effortless, and so transparent it's hard to pay any attention to it. I seem always to be just listening to the music -- completely unaware of the device producing it. The only thing I would like would be a bit more volume. I often turn the volume up so as to mask my tinnitus, or to cope with noisy environments, but that is a teeny, tiny annoyance at the most. Super pleased with this purchase.

July 16, 2024
Rated 4 out of 5 stars

Good Product at a Good Price

Communication emails were helpful. Price was good, including a discount. Products are well designed, robust and good quality. These newer E10 come with a straight plug rather than an L-shaped one, which is not so good, and it is not obvious which is left and right.

June 18, 2024
Rated 4 out of 5 stars

Great product (E10) & still great…

Great product (E10) & still great value!
The Soundmagic E10’s are still my go to in ear option when paired with a Qudelix DAC. Nice fit, great cable and excellent value for money. If you lose or damage them they’re easily replaced and for sensible money.

June 14, 2024
Rated 2 out of 5 stars

Shipping address was changed…

Shipping address was changed automatically at the moment of selecting payment option. It picked the account address associated with my credit card. Then it could not be changed, even after requesting it via email. Customer support told me to cancel the order and make a new one. Product finally arrived but sound volume of these earbuds is very low (using same mobile phone and compared to three different models of headphones). Do not recommend.

May 28, 2024
Rated 1 out of 5 stars

E50C from the official SM UK store (opinion June 8, 2024)

The first E50C I bought was from AliExpress on June 25, 2021. Straight out of the box, without any "warming up" of the headphones, it had the best sound I've heard so far from this type of headphones. There was almost no need for additional frequency adjustment via the player's equalizer. The sound was clean, clear, direct, and crisp. Any change to a specific frequency via the 2-steps in EQ was clearly reflected by the headphones. It was the best 5 months of my outdoor life musically. However, after 2 months of use, listening to music between 2 and 4 hours a day, the insulation of the cable started to fall apart. After about another 3 months, the insulation of the upper part of the headphones, which is in direct contact with the atmospheric conditions from outside, completely fell off. I stopped using them as my phone is more valuable than the headphones.

I bought the second E50C from a shop in Bulgaria this year (2024). Unfortunately, it was a disappointment in every sense of the word in terms of sound quality. There were too many and ugly low frequencies and too few and ugly high frequencies. No amount of playing with the EQ frequencies could save them from the dustbin.

I bought the third E50C from the company's official website store in the UK this year, 1 month later than the previous ones I bought from Bulgaria. Again, it was a letdown in terms of sound quality compared to those from AliExpress. After a solid "warm-up," there was almost a complete lack of low frequencies. They only started to come on when setting the EQ from 10 steps up, and yet they were nothing like the low frequencies of the first ones I bought. Mid frequencies - were not the same.. As for the high frequencies, I could make some compromise, albeit a significant one. My hearing says is that the sound quality is equal to that of the 10-15 (20) euro Sony headphones with the essential difference that Sony offers neither very high nor very low bass when the equalizer is set to "Flat".

For all three E50C models, I used a phone with an audio DAC built-in and turned on, and PowerAmp as a music player.

In conclusion, I can say the following about the headphones I bought from the company's store in the UK: If you listen to music on this type of headphones for a minimum of 2 to 4 hours per day, and if you have been using this type of headphones for years, trying out all known manufacturers, you cannot expect a sound that is different from the sound of Sony for 10-15 (max 20) Euros - neither after taking them out of the box nor after a solid warm-up.

May 13, 2024
Rated 5 out of 5 stars

Superb set of earphones

Superb set of earphones! They sound amazing, with fantastic clarity. The bass is not overpowering giving a more natural sound. Super quick delivery and nice touch with the cheeky sweet!

May 17, 2024
Rated 5 out of 5 stars

Long overdue wait

Purchased Soundmagic wired headphones in the past and have enjoyed the sound quality they provided, though the control pad did have issues they were still very good.

May 17, 2024

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