Just purchased new S20BT my 5th Sound Magic earphones and, I think, my 3rd S20s. The first 3 pairs lasted well for relatively affordable products, and I really loved the sound. The last pair of S... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great headphones, especially for the price. The website was straightforward to use and the headphones arrived quickly. The ear buds are quite large, even using the smallest cover, so whilst they fit f... See more
Nicely designed and packaged. There are a wide variety of ear-tips and some of them fit. The sound is acceptable for in ear buds but not really exceptional. I have a pair of E10s which I find more acc... See more
I am very impressed with my purchase (especially at this price-point). I bought them after reading a recommendation in What Hi-Fi and bought them wondering if I could improve my experience of using... See more
Company details
Written by the company
Buy official SoundMAGIC headphones and earphones in the UK and Europe. Award winning wired and wireless headphones including the SoundMAGIC E10.
Contact info
Dolphin Way, BN43 6NZ, Shoreham-by-Sea, United Kingdom
- 01903 767916
- support@soundmagicheadphones.com
- soundmagicheadphones.com
4.6
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Stay away
I would love to comment on the quality of the headphones however I have never received them. I received an email 1 month ago stating they were "on their way" however australia post have them on tracking as being delayed. The company has not responded to my emails. I don't care if they are good, in fact I am not convinced they exist. Stay away.
September 22, 2020
Unprompted review
What a scam
What a scam. Bought the e11bt twice because I thought the first ones were knockoffs. The second ones from the official site. They last 6 hours tops fully charged. And doesn't look like the picture on the box. The buttons aren't white for instance. Stay far away from this ludicrous company!
September 12, 2020
Unprompted review
Reply from SoundMAGIC Europe
If you purchased directly from our site they would not be counterfeit. We are the official UK Distributor for SoundMAGIC and all our products are genuine and sourced directly from SoundMAGIC in China.
Very good value headphones
Very good value headphones. Not always super-durable, but I've returned to them repeatedly as they offer much better sound than their price point suggests. I've just ordered directly through their website for the first time, and the order turned up quickly and with a nice double discount.
July 18, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.