Soundware 

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Rated 5 out of 5 stars

Tucked away in a Newcastle suburb is the finest collection of DJ and audio supplies around. The friendly website makes it easy to find gear at competitive prices, but for a real treat, head over to th... See more

Company replied

Rated 5 out of 5 stars

Ordered Reason 7 from Soundware, found them online and they were about £8.00 cheaper than anywhere else and this included free delivery. Ordered in the evening and it was packed and despatched before... See more

Rated 5 out of 5 stars

Wanted to get the heck away from Amazon, so discovered this outfit on a search after rejecting a few others. Great price, and when through no fault of Soundware the unit was defective, they helped nav... See more

Rated 5 out of 5 stars

I have been shopping at soundware for the past couple of years now, I would say almost 100% of my tech has come from this shop, the staff are really nice and helpful they aren't pushy they will give y... See more

Company details

  1. Musical Instrument Store
  2. Hi-fi shop

Information provided by various external sources

The best in Computer Music, Pro Audio, Live Sound and DJ equipment since 2005.


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Rated 5 out of 5 stars

As good as it can be.

Ordered a soundcard. It was the same price as most other suppliers, but it was dispatched quickly and delivered in the (one hour) timeslot given to me by email. No problems at all.

January 19, 2013
Unprompted review
Rated 3 out of 5 stars

Didnt inform me of no stock when the web site said there was stock available

disappointed due to purchasing lights for a school disco in plenty of time, the site said lights were available, not receiving them by the said date and when i spoke to the shop on the telephone i was told they would not be in for at least another month. No lights at the kids disco! they did eventually arrive when said after a long wait. If i had known i would not have ordered them in the first place. Verbal apology over the phone but im sorry people want more than that now so i will not be using or recommending the company again. given that we purchase PA equipment and i have just personally bought 2 flight cases, a set of active monitors with passive connecting speakers and also a wireless microphone system that is a few quid missed out on.

January 18, 2013
Unprompted review
Soundware logo

Reply from Soundware

Hello, Thanks for your feedback. Sorry once again for this delay. There was a problem with the supply of this item which I'm afraid we only became aware of after you had placed your order. We have recently changed the way that special order items are displayed on our website and reviewed delivery times in response to customer feedback such as yours. We are also working hard to update customers more quickly if delays should arise. The vast majority of orders are dispatched promptly with all stock items sent by next day timed courier service. We hope you might still consider Soundware for future purchases.

Kind Regards
Jon. Soundware Ltd

Rated 5 out of 5 stars

FANTASTIC!!!!!!

These guys provide the most amazing service! I placed the order online after 9pm on the Tuesday and received an emai the next day saying the goods had been despatched. I was able to track the delivery and was given a delivery time of 1 50pm on Thursday. The delivery was recorded as 1 49pm! I cannot praise this company enough.

January 18, 2013
Unprompted review
Rated 3 out of 5 stars

Good-but delayed delivery

The product I bought was at a good price and it was good quality. However it did not arrive until about 2 or 3 weeks after we ordered it, so there was quite a long delay.

January 18, 2013
Unprompted review
Soundware logo

Reply from Soundware

Hello, Thank you for your feedback. I'm sorry once again about the delay with your order. We have been experiencing some delays on this range of products and we have now updated our website to give a more accurate delivery time for this special order item. The vast majority of orders are dispatched promptly with all stock items being sent out next working day. We are constantly working to improve our service and we hope that you would still consider us when making future purchases.

Kind Regards
Jon
Soundware Ltd

Rated 5 out of 5 stars

Soundware Great, Delivery Naff

I was really impressed with the advice and help of the staff at Soundware and their website so decided to by from them rather than my local store on that basis. However, the delivery was painful. Someone stayed in all day to receive the delivery but it never turned up. Apparently, they tried to deliver but no one was in! Next day someone stayed in all day but it never turned up - it was mistakenly left at the warehouse for pick up. 3rd day stayed in all day and I finally got delivery from miserable bloke at 5pm.
But I would use Soundware again definitely.

January 18, 2013
Unprompted review
Rated 5 out of 5 stars

EXCELLENT.

Purchased a mixtrack pro a good few months ago and put it aside as a Christmas present.
Some of the software didnt work when opened. Despite me buying it about 5 months earlier Soundware sorted out the software for me - was a duff code sent from manufacturer nothing to do with Soundware.
The after-sales service is above and beyond. Fantastic customer service.

I would definately recommend Soundware and I wouldnt hesitate to use them again.

Many, many thanks.

January 18, 2013
Unprompted review
Soundware logo

Reply from Soundware

Hello Loisa, Thank you for your feedback. Sorry to hear the surprise was spoilt for your partners present. Much of the shipping and retail packaging can have product or manufacturer details on. We are happy to try and cover this up if requested though this can sometimes be difficult on larger items. With regards to the software it will not have been used. We do occasionally get issues with serial numbers of bundled software on some products but these can always be resolved if we are made aware of it. Please get in touch if you are still having issues and we will be happy to help.

Kind Regards
Jon@Soundware

Rated 5 out of 5 stars

Very, very quick...

I ordered a Nord Drum from these guys. Within two hours of ordering i had received a text message to tell me that it had been dispatched and the exact time that it would arrive the next day - 10 am, and it arrived at 10 am. No waiting in all day for a delivery and not knowing if it'll come or not. Great service.

January 18, 2013
Unprompted review

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