Sous Chef Reviews 

A few weeks back I made an order on which there were a few complications. These were very swiftly resolved by one of the members of staff on the customer service team. They kept an eye on the progress of my order and communicated with me very clearly. Thank you for the wonderful experience ordering with you guys, I will be ordering Christmas presents from there next year too!

Ordered at 8pm and delivered next morning. A great selection of stuff as well. Will be returning!

Very prompt service to replace a bowl which was almost certainly broken in transit. Lovely quality too.

Fantastic company. I have been buying from them for over five years, and they have been consistently excellent. They offer a wide variety of unusual and good quality products at competitive prices. The website is easy to navigate and there is a good loyalty points programme. In my most recent transaction, one of the bowls I had received was broken in transit. I sent a photo to the customer care team, and they sent a replacement the very next day. They also use real people to reply to messages rather than chat bots which makes a big difference. I highly recommend

Amazing customer service! I had a little bit of a delay on my order due to some confusion (on my end, not anything to do with the delivery team at Sous Chef) and the customer care team sorted my address change right away and gave me regular updates on my delivery and refunded me the £7 delivery. Genuinely the bust customer service I've received from a company in a long while.

Great company and amazing customer service. I ordered a Christmas gift for my boyfriend and part of the order arrived wrong. I messaged the customer service email and they replied quickly. Within two days they had sent a replacement item. The items I received have all be brilliant quality and I'm sure he will love his gift when he receives it :)

I ordered a gift for my dad but received completely the wrong order, must have been a mix up. I emailed first thing in the morning on a Saturday explaining the situation and immediately received an apology and the correct item first thing on Sunday!
Problems happen all the time but it’s how they’re dealt with that really show the quality of a company - thank you very much to Gracie, I am a very happy customer 😊

I contacted sous chef after I placed an order which hadn’t arrived after a week and it appeared that the parcel had been lost. One of the items, a set of knives which was on sale, was no longer in stock but they agreed to replace it with the individual knives, which weren’t on sale, at the original sale price and send it express delivery. Very grateful as this was a Christmas present and it would have been difficult to find a replacement at a similar price.

always excellent, amazing range of products - literally mouth watering! and always prompt delivery with excellent packaging.

Soursop Tea is a herbal Tea I've always wanted to try due to its medicinal properties, although I'm fit and in good health. Next day delivery arrived on time 🙏👍
I'd sooner buy from this company than some mass distributer.
Will buy from again. Happy customer.

Amazing customer service, cannot fault it. Great item, very pleased and quick delivery. Would highly recommend this company.

I didn't like the salsa mojo rojo and Verde I bought. I also ordered 2kg of flour and the expiry date was 4 months after the date I received them. I didn't plan on using it quickly so that is not convenient.

I've been a customer for several years and I have always enjoyed browsing the website (purely for window shopping, getting inspirations or just to drool over) or to genuinely purchase various ingredients. It's a great for finding those ingredients that are either hard/er to find or to experiment with new flavours and tastes.

The few times that I have dealt with customer services, it was very simple, straightforward and caused minimal fuss when I had a few queries.

Overall, I've been a happy long-term customer.

This Is an excellent company. They dealt with my problem immediately and kept me informed all the way, I highly recommend this family business. Service at its best. Try it you won’t be disappointed.

Following on from my review I received an email from the company explaining they had been very busy and there was a delay in dealing woth my query - which has now been sorted to my satisfaction
Full marks to Sous Chef

Have used them for some time - no issues - recent delivery short by one item - they tell me it was scanned into then delivery box - but it was not received
2 emails later - no response
Over a small item they will lose a customer and get a bad review - sad

Honestly the most responsive customer service experience I’ve ever had. Brilliant product range, speedy dispatch, resolved an issue over a damaged item super-quickly and without quibble.
Can’t rate this family business highly enough.

I found this company online and am delighted with both the products and service. Having had trouble trying to source genuine corn tortillas, I found them on Sous chef. I also purchased other items to put a birthday box together, all of which are great quality and competitively priced. The order was placed in the afternoon via standard delivery and was delivered the following day! I received a follow up email from Edie, ‘Head of Customer Happiness’ to make sure all was as I had expected. Great company, super products and a joy to deal with. This will not be my last purchase.

This is a brilliant Company.
I've always had my Way-On Shrimp Chilli Oil from another online shop for years, but I've been told they can no longer get it.
I found this Company 'Sous Chef', and for some reason, their Way-On Shrimp Chilli Oil is far far better than the one I've been getting for years. It has an absolutely amazing flavour and the Company's prices are extremely reasonable.
I'm feeling very guilty as I've ordered another six jars!!

Please don't ever stop selling this Oil, it's lovely. And please keep to the same supplier.
Kind Regards.

Placed order, and paid extra for fast delivery. All went smoothly, until i opened order and realise wrong item sent. Ive tried phoning, emailing, messaging on all media outlets and nobody has bothered responding. Losing the will to live. Not happy !! *Update*, problem sorted i think. Thanks to Gemma