Sous Chef Reviews 

Purchase delivery and communication were very good pricey. Though

I bought a wok and fermented chinese mustard root from these guys. Everything came very quickly. Quality of the pan looks really high despite being quite competitively priced. They've got lots of interesting products on their website. Really recommend these guys for foodies/chefs - we're really lucky that businesses like this exist. Communication was great - I think these guys are very well organised.

Outstanding in every respect!
I am seriously impressed with both the deal and subsequent service I have received from Sous Chef.
I was looking for a professional quality frying/sauteing pan and came across the DeBuyer Blue Steel Pan on the Sous Chef website at a very competitive price.
Less than 48 hours later it has arrived well packaged and without any 'delivery drama'.
The pan looks well made and to say I am chuffed with my purchase is an understatement.
Sous Chef..please keep up the good work..from a very, very satisfied customer.
I will be back!!

My wife bought me Whole Black Winter Truffle as a present because I simply love them. To say they were disappointing is an understatement. Utterly tasteless with the texture of a jelly baby. Not even vaguely close to the taste of fresh truffles. In a blind taste you’d never guess what you’re eating. But to make matters worse, when my wife, who is an extremely talented cook, emailed to complain she received back a patronising and banal response. £46!!! I’d avoid like the plague and the Company’s customer service dept. could do with some basic training in Customer Service too.

We ordered on a Saturday night and Sous Chef had it in the post the same night - really fast and the kitchenware was high quality.

Very happy with Sous Chef. Their customer service is so friendly, helpful and prompt. On the (extremely) rare occasion I had an issue they put it right immediately, without fuss and with apologies. That to me is the mark of a good company.

Goods always arrive very well and thoughtfully wrapped and packed.

There's an impressively wide range of goods. Yes, you can probably find some things cheaper, as they become more popular and therefore more widely available, but I challenge anyone to find such an impressive range in one place. Rare things too, not just popular ones.

My only criticism would be that there's such a wide range that it's sometimes difficult to browse and search online. But maybe that's because I'm searching on my Android phone, which at 3 years old is probably considered technically dated.

I was let down by DPD delivering my parcel to the wrong address. It meant a gift didn't arrive in time for a special occasion and DPD were less than helpful. I've worked with them before in a previous job and know first hand how frustrating it is to be at the mercy of an inconsistent courier company.

The sous chef team, in particular Gracie, were nothing but helpful from start to finish. They tried tirelessly to find the delivery and in the end offered to send out a replacement. The communication was personal, genuine and prompt. A pleasure to deal with and I look forward to placing many orders again in the future. Many thanks!

Ordered a bread knife. Trying to get it delivered was a nightmare. No communication. DPD could not find the address so nothing, no delivery. They can't just leave a delivery for pick up because it must be signed for. It's not a case of going to a post office and picking up later. Because people work 9-5pm it's almost impossible to coordinate unless you are a house wife. Sous Chef has not talked to me and given help. Very complicated and the knife is still not delivered. DPD has a work address now but you can't leave notes on the delivery so if it is a little bit hard to deliver they just seemingly don't deliver. Have sent multiple emails, I just want clear communication and would like to know where the delivery is.

I feel scammed and I am quite upset about it.

We Ordered 7 panettoni before Christmas. We had one panettone before leaving for holidays (1week) which did not taste very fresh. After coming back (1st Jan) we decided to open a panettone, to find out that inside, it was covered with worms. Contacted customer service straight away, which ended its investigation saying that it is not their fault - which kind of implies it was our fault when storing the items, as they specified it in every email, despite us sending picture of the immaculate cupboard we used in our kitchen. They also asked us to send them back the panettoni, after 17 days. Which also ended up with a partial refund of a mere 2 panettoni out of 7, because I sent pictures of only 2 panettoni showing the worms/not being fresh.
I don’t know what was worst: finding the worms in the panettoni or the way the customer service handled the issue.
GUTTED. ADDIO.
Update: Customer Service reconsidered the matter, issued full refund and sent us a little present to apologise. Apparently there was a misunderstanding between us.

First class products and a first class service. Extremely responsive and keen to help.

I ordered four ramen bowls to my house. One arrived broken. I emailed them and they got back to me straight away and send a new one which arrived the next day in the post. Excellent customer service. Thanks oj

My delivery was stolen and when informed Gemma processed a refund for me within 24 hours. Thank you very much and it is much appreciated.

My order arrived with broken bowls but the service from Sous Chef was excellent!
I had replacements delivered to a different address.
The Ramen Bowls are beautiful and the customer service is brilliant! I would absolutely recommend Sous Chef.
Thank you so much to Lucy and all the staff. Have a very Happy New Year

I bought two Ramen bowls for a Christmas present, one was damaged on arrival and Gracie ordered another to be delivered next day free of charge. Cheers!

Great company to deal with... 2x orders delivered perfectly and instantly put right a production defect that had nothing to do with them.

My package was damaged in transit and so was not delivered, but after a quick call with Grace, my items were re dispatched immediately to make sure they arrived in time for Christmas.
Great products, super fast delivery and impeccable customer service. Recipient super happy with gifts so thank you Grace!

I give the company 5 Stars - Easy ordering, prompt dispatch and notification. Unfortunately through no fault of the companies my parcel was not delivered even though the delivery company stated on their tracking out for delivery, after endeavouring to contact delivery company having received no communication in four days from them I contacted Sous Chef who investigated and were able to inform me that parcel had been damaged in transit. As they did not have further stock in order to replace they immediately arranged refund. Excellent customer service from Grace.

Things will always go wrong from time to time and I always think how well a company manages mistakes is an excellent marker of how good they are.
To this end souschef have really impressed me.
I ordered from their site and was sent the wrong product. After some initial swearing I called their customer services and spoke to someone called Gracie. Within a 5min phonecall she apologised profusely, had the correct product sent out (which arrived under 24hrs later!), arranged for royal mail to pick up the erroneous product from my house and sent me a gift voucher for my troubles.
Really brilliant service. Makes me feel confident using souschef again in the future.

Ordered a couple of Christmas presents fo SousChef and had a few complications with the Evri delivery but Souschef’s customer service was so fast at answering and helping me out. Once I got the package and opened it I was so pleasantly surprised by how much care they put into it. With their newspaper included and even a free cotton sack holding the items I had bought. Will be buying all kitchen bits from them from now on!

I ordered at 8pm and had my goods packed perfectly in my hands by 3pm the next day. Excellent service Excellent produce...couldn't be happier 🙂