Sous Chef Reviews 

Sous Chef is my number go to site for authentic food and high quality cookware.

They have amazing range of cooking ingredient, cook ware and table ware, and most importantly, the absolutely fantastic customer service.

I recently had some delivery handling issue which is not even Sous Chef's fault and received my replacement in literally no time. Love this site so much!

Keep up the great work :)

Evri somehow managed to loose the massive parcel that sous chef had sent.

Sous chef sent a replacement with DPD next day which was delivered on a Sunday.

Fantastic. I ordered a pan from them, it arrived the next day.

Have had a great experience with this company from start to finish
Customer service is great
Can’t fault it

I made the order on the 2.8.2024, i got an email from the seller & the courier on the 3.8.2024 that they got my parcel, then on Monday at the end of the working day at almost 16:00 ths tracking link said "we're still expecting your parcel", i called then seller, they chased it up with then, and shortly after that the status was changed to " we got your parcel ". Today i got an email from the courier that it woyld be delivered from 13:00 to 15:00, which it was not, so i called the seller again, and right after my call with them, the courier sent me a text the parcel would be returned to the depot because there was " A failed delivery attempt at 14:53 ", which is a lie, i was home the whole time, no one was even near my house.
Then i called the seller, and spoke to Jemma, that kept trying to defend the courier, saying that they are still within their time limit, completely ignored my emphasis on the fact the the courier lied twice already, and in the end released the call on me.
Last time i bought anything from them.
* Lucy told me on the 6.8.2024 atthe end of the day that the courier failed to scan the order, and "magically" after i spoke to Lucy, suddenly the order stats changed to "We Got It"
* Also i send the seller an email on the 5.8.2024, which they never replied to.

I've been using souschef for a couple of years, a nice selection of hard to find ingredients. This week I had my first issue, the lid had come undone on a jar at some point. Contacted customer service, by the end of day they'd sent a replacement next day delivery. Superb service.

I’ve been a regular customer of Sous Chef - the products are truly exceptional. However I’m writing a review as I recently had an issue with a delivery (not Sous Chef’s fault) and they went over and above to resolve it. Thank you Gemma and team

What an amazing level of service. I had purchased a lemon squeezer which unfortunately broke on the second time of using. I wrote an email to the company including a photo, this was at 4.30pm on a Friday night. Within 30 mins of sending my message they had dispatched a replacement. Not only that it arrived the very next day, I honestly can't recommend highly enough.

Order placed 29th May. Still no sign of order and emails being ignored.

Really pleased with my order!! Was packaged really well and only took 48 hrs to arrive!!! Thank you Souschef!!!

Absolutely brilliant company with excellent customer service and high-quality products.

Hermes Delivery Is a disaster
Unapologetic and perfunctory staff attitude
Very disappointed
Pay A few quid extra And get a reliable service elsewhere. Sad but true

My order arrived on Saturday but the tub of Garam Masala had burst in transit. I contacted SousChef on Saturday by email and twice again today. I included a delivery receipt so I know they have received my emails. I have also telephoned but was only able to leave a recorded message. All of my attempts to contact SousChef to get a replacement or refund have completely failed. I HAVE BEEN IGNORED!!

OK! That had an effect!

To be honest I was so disappointed to have to write the above review as I've always found SousChef's products and service to be really good.

On this occasion, however, a Trustpilot review was the only way to get any attention.

Apparently, my initial emails were routed internally to the wrong department. I've since received a replacement by express delivery, a £5 voucher and profuse apologies delivered by telephone and email.

As I've said above, I'm really sorry that I had to go down this route and things have now been fixed. I will continue to buy from SousChef because what they offer is good. I think that it would make their service even better if they learn the lessons from this experience.

Excellent service, super customer care. Packaged very well, super products, there are some great things. Thank you Sous Chef

Parcel was dispatched fast and arrived earlier than expected. Items are always well packaged and arrive in perfect condition. Unusual selection of goods not readily available elsewhere. Also, customer service is friendly and they are happy to help. Highly recommended.

Absolutely love this place. Will definitely order again. Bought lots of different foods I'd not normally find in my local shops...order arrived quickly and everything super well wrapped. Fabbri cherries are my current favourites, but I've not tried everything yet. Lovely friendly customer service.

The selection of products and the speed of dispatch and delivery was great. I had to contact the customer service team about my order, and they replied very quickly and we're immediately able to resolve my concern. Great service all around.

Souschef thank you for your excellent sevice!!! quick delivery,Amazing source ingredients from all over the world .
what not to like!!!!

Great products with speedy delivery times. If there has ever been an issue Souschef have always gone above and beyond to resolve it. Highly recommended.

Evri lost my parcel but when I contacted souschef I got a speedy reply with express delivery of a replacement parcel by a different delivery company