Southwest Funding Reviews 

165
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I worked with Myriam and the whole process went smoothly. She kept me informed on the status of my loan application and loan documents frequently. She followed up on all the information I needed to su... See more

Rated 1 out of 5 stars

Worst experience ever. Roswald Milliner, Dallas office. told us 45 days into the transaction that the client did not qualify and did not have enough VA entitlement. Terrible communication througho... See more

Rated 5 out of 5 stars

Can't express enough how they made such a stressful experience less stressful! Landon and his team went over and beyond to help us and lead us towards what would benefit our needs most. From helping u... See more

Company replied

Rated 1 out of 5 stars

I worked with Theresa Boudreaux as my lender, and while the loan was completed, I did not feel that my interests were fully protected. The process felt rushed, and key concerns were overlooked, lea... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

With over 50,000 customers and billions lent, Southwest Funding helps people like you buy or refinance your home.


Contact info

2.8

Average

TrustScore 3 out of 5

165 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(165)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Shonda Lewis is awesome!

Shonda was so patient and kind from the get go. Another lender could not get it done for us, and Shonda immediately went to work. She was easy to talk to, quick to respond, professional, and also comforting in the house buying process. As first time home buyers, Shonda made sure we understood everything and if not, took the time to explain. She also was under stress of trying to get us in the house before our first child came! She got us in it 2 weeks before my due date! I will forever recommend Shonda to anyone who is buying a home. We are so blessed to have found her and her pave the way into our new home.

June 23, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the kind words! We’re so happy Shonda was able to step in and help make this happen for you, especially during such an important time in your life. Buying your first home can feel overwhelming, but we’re so glad she was able to support and guide you every step of the way.

We’re honored to have been part of this journey with you. Congratulations on your new home!

Rated 5 out of 5 stars

Shonda Lewis is a true professional

Shonda Lewis is a true professional! She was able to facilitate my request when my current/ex-lender could not. Her attention to detail and exceptional knowledge made the refinance experience less stressful and easy on me. Shonda cared enough to patiently wait on requested information and documentation while I had to attend to the needs of my special needs son. Refinancing with a personal touch, to include the capability to go above and beyond to ensure my/a customer’s financial requirements are met without stress or a long-winded process. Additionally, she’s connected with the business community. Through Shonda, I was able to expedite the respective repairs of my roof and truck! I’m VERY impressed and will definitely recommend Shonda to anyone with financial needs!!!

June 23, 2020
Unprompted review
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Reply from Southwest Funding

Thank you so much for taking the time to share your experience. This truly means a lot to us! We’re so glad Shonda was able to step in, guide you through the refinance, and help make the process as smooth and stress-free as possible. It’s also wonderful to hear how she was able to connect you with trusted resources when you needed them.

We appreciate your recommendation and are grateful you chose to work with us!

Rated 5 out of 5 stars

Paul Clemons was great

Paul Clemons was great. Knowledgeable, efficient, and kept us advised of the progress of our application. Couldn't have been a smoother process. Thanks, Paul.

June 22, 2020
Unprompted review
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Reply from Southwest Funding

Thank you so much for sharing this wonderful feedback! We’re happy to hear everything went smoothly and that Paul kept you updated throughout the process.

We appreciate your trust and your kind words!

Rated 5 out of 5 stars

Val and Kim were awesome!

Val and Kim have been awesome during the homebuying process! As a first time homebuyer and being familiar with the industry, I had a general idea of the steps but found it to be a positive and educational process towards the end of our homebuying journey. Each step of the way, Val and team set reasonable expectations and kept us up to date and ensured we felt like a priority. While there were a torrent of questions on our end, they had patience and ensured all options to us were clarified so we could make the best decisions befitting our goals and needs. In all, their experience and knowledge made for a terrific experience and couldn't have asked for better!

Thanks guys!
B&T

June 22, 2020
Unprompted review
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Reply from Southwest Funding

Thank you so much for the kind words! We truly appreciate you taking the time to share your experience. We know how meaningful a first home purchase is, and we’re so glad Val, Kim, and the team made you feel supported, informed, and prioritized throughout the process.

Thank you again for trusting us, and congratulations on your new home!

Rated 5 out of 5 stars

Wendy Davis is a Rock Star!

Wendy Davis is a Rock Star! My mortgage process was simple, efficient, easy, and well handled by Wendy. She was very responsive, informative, and ensured my mortgage refi was processed quickly and accurately. I received all the info needed up front and everything went exactly as I expected. I highly recommend Southwest Funding!

June 22, 2020
Unprompted review
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Reply from Southwest Funding

Thank you so much for the great feedback! We’re so glad Wendy made the process simple and kept everything on track for you.

We appreciate your recommendation and are grateful you chose to work with us!

Rated 5 out of 5 stars

Shonda Lewis

Mrs. Shonda Lewis was an absolute pleasure to work with. When the stress of buying a home from out of state starting to build, she had a ton of patience and always took the time to explain where we were in the process. The home buying process ending up going smoothly and it’s all because Mrs Shonda.

June 21, 2020
Unprompted review
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Reply from Southwest Funding

We really appreciate you taking the time to leave this review! We know how overwhelming it can be to buy a home from out of state, and we’re so glad Shonda was there to guide you through it with patience and care.

Thanks again for trusting us, and congratulations!

Rated 5 out of 5 stars

Brandi Angus was wonderful

Brandi Angus was wonderful. We used her for our initial home purchase and she done such a great job we used her again for our refi. Will always refer folks her way. Could not be happier.

June 20, 2020
Unprompted review
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Reply from Southwest Funding

Thank you for the great feedback! We’re so happy to hear Brandi made both your home purchase and refinance such positive experiences. Your continued trust and referrals mean everything to us—thank you again!

Rated 5 out of 5 stars

Charles Cooter did an amazing job!

Charles Cooter did an amazing job!
Charles was there to help us every step of the way and helped us get into our dream home! If you’re lucky enough to get Charles, you will have the best help you could ask for! Thank you!

June 20, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the wonderful feedback! We’re thrilled to hear Charles was able to support you every step of the way and help you get into your dream home.

We truly appreciate your kind words and congratulations on your new home!

Rated 5 out of 5 stars

I Absolutely Love Dameon Marshall! He Goes 1000% For His Clients 🥰

I can’t say enough about Dameon Marshall and his team.

Had I known they would make my first home buying process so easy I would have reached out to them a long time ago.

Dameon knows what he’s doing, and it was obvious from the moment I reach out to him that he sincerely loves helping his clients get exactly what they want, where they want it and when they want it.

To say that Southwest Fundings went over and beyond is an understatement.

While I had a closing date in mind, I was afraid to get my hopes up; but this team worked around the clock to ensure that my winning offer was made in plenty of time.

I genuinely enjoyed the process and learned a lot. I still can’t believe how stress free the experience was. They handled me with tender love and care from start to finish.

I now have the home of my dreams, and I would tell anyone to go and see Dameon Marshall at Southwest Fundings to assist you with making your dreams of home ownership come true!

June 19, 2020
Unprompted review
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Reply from Southwest Funding

Thank you so much for sharing such a thoughtful review! We’re thrilled to hear that Dameon and his team were able to make your first home buying experience so smooth and stress-free. Hearing that you felt supported every step of the way means everything to us.

Helping clients reach their homeownership goals is exactly what we strive for, and it means a lot to know that came through in your experience.

Congratulations on your dream home, we’re honored to have been part of your journey!

Rated 5 out of 5 stars

I love Colleen

I love Colleen. She made sure I was aware of all documents that were needed to speed up the process. Colleen and the team Purkins are amazing. They treat your case as if you were family. The team collaborated to make sure the process goes smoothly. Thank you guys!

June 19, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for your amazing feedback! We’re so glad Colleen and the team were able to make the process smooth and keep everything moving efficiently for you.

We appreciate your trust and your kind words!

Rated 5 out of 5 stars

100% involved and responsive 7 days a…

100% involved and responsive 7 days a week. Process was much easier than expected and I credit Rick and his team.

June 18, 2020
Unprompted review
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Reply from Southwest Funding

We truly appreciate your feedback! We’re so glad to hear Rick and the team made the process easier than expected and were there for you every step of the way.

Thank you again for choosing us!

Rated 5 out of 5 stars

Brandi Angus was AMAZING

Brandi Angus was AMAZING. Her knowledge and experience made the process easy. Very willing to answer my questions and walk us through the process. Thank you for saving me thousands.

June 18, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the wonderful review! We’re thrilled to hear Brandi’s knowledge and support made the process easy for you. It means a lot to know your experience was such a positive one.

Congratulations, and thank you for choosing us!

Rated 5 out of 5 stars

The entire experience went perfectly

The entire experience went perfectly. Joe Hancock at Southwest Funding was great to work with. He answered all our questions in a timely manner and went above and beyond to make sure the closing went well. I highly recommend him, call him at 352-275-6483.

June 17, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the great feedback! We’re so happy to hear Joe was able to support you throughout the process and help everything go smoothly through closing.

We truly appreciate your recommendation and the opportunity to work with you!

Rated 5 out of 5 stars

Sergio was amazing

Sergio was amazing, he was calm, knowledgeable and explained all our questions. He really made the experience to be not as daunting. I would recommend the company to all my family and friends

June 17, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for your thoughtful review! We’re glad to hear Sergio provided calm, knowledgeable support and helped make the process easier for you. That’s exactly what we aim for.

We really appreciate your recommendation, it means a lot to our team!

Rated 5 out of 5 stars

thank to Leila

thank to Leila, she was very helpful.i highly recommend southwest.
thanks for all you did.

June 16, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We really appreciate you taking the time to share this! We’re so glad to hear Leila was able to help and make a positive impact on your experience. Thank you again for your recommendation!

Rated 5 out of 5 stars

Great experience Jamie and her team…

Great experience Jamie and her team fought for me from day one would highly recommend

June 16, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for your great feedback! We’re glad to hear Jamie and her team were there for you from the start and worked hard throughout the process. Your recommendation is truly appreciated!

Rated 5 out of 5 stars

First time purchasing......

Firs time trying to purchase a home and Marcie was more than helpful. Always explained what was going on and the steps needed to get to the next part of securing a loan. Highly recommend anyone for Southwest Funding.

June 15, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We really appreciate you taking the time to leave this review! Buying your first home is a big milestone, and we’re so glad Marcie was there to support you and keep you informed throughout the process.

We’re grateful for your recommendation and wish you all the best in your new home!

Rated 5 out of 5 stars

Great service and really easy closing

June 15, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the amazing feedback! It’s great to hear you had a smooth experience and an easy closing. That’s always our goal.

This means a lot to our team, and we’re grateful you chose to work with us!

Rated 5 out of 5 stars

Excellent service

We received an excellent service and all our questions were answered. Everything ran fast and effectively. Highly recommended.

June 15, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We really appreciate you taking the time to share your experience. It’s great to hear that everything went smoothly and that our team was able to answer all your questions. Thank you again for the recommendation!

Rated 5 out of 5 stars

Eli Flippen was our crutch for stress…

Eli Flippen was our crutch for stress on my home purchase. He kept me up to date and gave me honest, knowledgeable answers to all of my questions.

June 14, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We truly appreciate you taking the time to leave this review! We know how stressful the home buying process can be, and we’re so glad Eli was able to support you through the process. Keeping clients informed and providing honest guidance is exactly what we strive for, and we’re glad he delivered on that for you. Wishing you all the best in your new home!

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