Southwest Funding Reviews 

165
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I worked with Myriam and the whole process went smoothly. She kept me informed on the status of my loan application and loan documents frequently. She followed up on all the information I needed to su... See more

Rated 1 out of 5 stars

Worst experience ever. Roswald Milliner, Dallas office. told us 45 days into the transaction that the client did not qualify and did not have enough VA entitlement. Terrible communication througho... See more

Rated 5 out of 5 stars

Can't express enough how they made such a stressful experience less stressful! Landon and his team went over and beyond to help us and lead us towards what would benefit our needs most. From helping u... See more

Company replied

Rated 1 out of 5 stars

I worked with Theresa Boudreaux as my lender, and while the loan was completed, I did not feel that my interests were fully protected. The process felt rushed, and key concerns were overlooked, lea... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

With over 50,000 customers and billions lent, Southwest Funding helps people like you buy or refinance your home.


Contact info

2.8

Average

TrustScore 3 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(165)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Not impressed

We are first time buyers... we filled out the app and were told we were pre approved! So we looked at houses and found one we had looked at before that we fell in love with. We were ready to make an offer. Things got rolling... and rolling and rolling right past our closing date. The loan changed. On to our 2nd closing ... and rolled right past it as well. 3rd times a charm, for most people. Not for us we again rolled right past the 3rd date... whats even worst, is we never knew it had been canceled until 2 days before each date after we reached out, never once did he call to let us know it had changed. We always thought we were on track, until we called him. We had taken days off each time which caused hell. We are no longer working with this company and are already set to close. Worst experience ever.

April 21, 2020
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We’re very sorry to hear about your experience, especially as first-time buyers. This should be an exciting time, and it’s clear the lack of communication and repeated delays made it far more stressful than it should have been. Having closing dates come and go without updates, especially when you’ve planned time around them, is understandably frustrating. You deserved consistent communication every step of the way, and we regret that we fell short.

Thank you for taking the time to share your experience with us. We truly wish you all the best moving forward.

Rated 5 out of 5 stars

Huge Thank You to Val Nuttall and team..,

My husband and I are so grateful and would like to thank Val Nuttall and his team for helping us get refinanced from an FHA loan (and the PMI along with it) to a conventional loan which will save us thousands of dollars in interest over the years of our loan. Excellent service and communication. We live on a fixed income and can now afford some things we’ve wanted for so long. I can't thank them enough for everything they have done! Thank you so much! Catherine & Ed

March 25, 2020
Unprompted review
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Reply from Southwest Funding

Thank you for this amazing review! We’re so glad Val and his team were able to help you refinance into a loan that better fits your needs and gives you more financial flexibility.

We’re grateful for the trust you placed in us throughout the process and appreciate you choosing to work with our team. Wishing you all the very best!

Rated 1 out of 5 stars

I was trying to refinance my home with…

I was trying to refinance my home with Southwest mortgage. They kept stringing me along for weeks. They told me my credit was one thing when other companies were telling me it was 20 to 30 points higher. It turns out they were lying about my credit score. Even when I showed them the reports from all of the 3 credit bureaus proving it was higher than what they were saying they tried to give me a dog and pony story about how their fica rates are figured. They claimed it was the standard but 3 other companies agreed that my fica score was 30 points higher than what they stated. Then when we were getting ready to close they told me that interest rates were going up in the market and now I had to pay several points higher for the loan and I had to pay $2000 when the offer originally was for no money out. I ended up going with quicken loans. They got me a rate almost the whole point lower than Southwest was offering me with 0 money out. I think Southwest are liars and frauds. I wouldn't recommend working with them.

March 21, 2020
Unprompted review
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Reply from Southwest Funding

Thank you for taking the time to share your experience. We’re sorry to hear the refinance process did not meet your expectations, and we understand how frustrating differences in credit scoring or changes in loan terms during the process can feel.

Credit scoring models and loan pricing can vary between lenders, and market conditions may change over time. That said, please know there was never any intent to mislead. Transparency and integrity are extremely important to us, and we sincerely regret that your experience left you feeling otherwise.

If you’re open to it, we would welcome the opportunity to review your file and discuss your concerns directly. We truly appreciate the opportunity we had to work with you and wish you all the best moving forward.

Rated 5 out of 5 stars

Southwest funding straight forward team. Crystal ogle

Thanks to crystal Ogle, krystian,Jenn and Jake coker the straight forward team my husband and I bought our first Home. We thought it was impossible for us to own our own home but this team worked hard and got us funded. I can not thank them enough!

January 11, 2020
Unprompted review
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Reply from Southwest Funding

We truly appreciate you sharing this wonderful review! We’re honored to have been part of your first homebuying journey, and we’re so glad Crystal, Krystian, Jenn, and Jake were able to support you every step of the way and help get it done. Wishing you many happy memories in your new home!

Rated 1 out of 5 stars

Worst Company I have EVER done dealings…

Worst Company I have EVER done dealings with. ..Diane Songer and Thomas Phillips Southwest funding in Birmingham alabama kept giving One Lie after another to us the buyers to the sellers and the relators so much that the selling agent even wrote a brutal email to Diane Songer telling her what an awful service she was doing handling this sale..So much nightmare thru this loan cess I could write a Book instead of a review..and after weeks of extension after extension the selling agent pulled out and we lost the deal. Always excuses as to why no return phone calls or why things didn't progress...excuses from weather issues, to daughter had homecoming to be in court.to being sick with laryngitis and could talk.. I WOULD NOT RECOMMEND using them..I can't

December 16, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet expectations, especially given how important communication and coordination are throughout the loan process.

We understand how frustrating it must have been to deal with delays, inconsistent updates, and ultimately losing the transaction. While there are often multiple factors involved in a situation like this, clear and timely communication on our end is essential, and it’s clear we didn’t meet that standard here.

We take feedback like yours seriously and would appreciate the opportunity to review your file and better understand what happened. If you’re open to it, we’d welcome the conversation.

Rated 5 out of 5 stars

Good experience

Thanks to Robert pineiro and his team , to help us he answered all our question that we had , which he work step by step it was a very good experience

November 11, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for sharing your experience with us! We’re so glad to hear that Robert and his team were able to guide you step by step and take the time to answer all your questions along the way. Clear communication is something we truly value, and it’s great to know you had such a positive experience. We appreciate you choosing us!

Rated 5 out of 5 stars

My husband and I are so grateful and…

My husband and I are so grateful and would like to thank Ros Milner for the hard work he did in getting us to close on our home. Ros was a miracle worker, he worked hard and was extremely efficient in the work he did. After so many let downs it was good to find a man who stood by his word. We are in our home and loving it. Thank you so.... much!
Perry & Fran

October 31, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the thoughtful review! We’re thrilled to hear that Ros provided the support, communication, and dedication you deserved throughout the process. We know buying a home can come with ups and downs, so it means a lot to hear that Ros helped make your experience a positive one.

Congratulations on your new home and thank you again for trusting us along the way!

Rated 5 out of 5 stars

I want to thank Gina for this smooth…

I want to thank Gina for this smooth process, I would definitely recommend her .she explained and helped us with any questions we had. Gracias Gina por tu ayuda, te lo agradesco mucho..

October 24, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for sharing your experience with us! We’re so glad Gina was able to make the process smooth and be there to answer all of your questions along the way. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Steven is THE BEST

If you asked me before, I would've never thought that getting a loan could be an enjoyable process. Steven completely changed my perception by being such a pro.

Before we signed on with Steven we shopped around with a few other lenders, including large banks and nationwide agencies, but Steven beat them in both rates and efficiency.

After the pre-approval and before we could lock in, the rate went up for longer than two weeks which made us a bit worried. But during this time Steven had been updating us with latest rates and news frequently, and expressed confidence that it could go back down. He was totally right. We were locked in at our ideal rate one week before closing. Can't be happier.

Steven is really just on top of everything. Not sure what their schedule is, but it certainly feels that our case was taken care of 24/7. Whenever I called Steven, he always picked up. And he was able to explain complicated processes / terms in a very simple, clear way. Nothing seems to be a problem for him.

When we finally met on the closing day, it felt like a reunion with a long-time friend. Very thankful for all you've done for us, Steven. You are the best.

October 19, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for taking the time to share this thoughtful review!

We’re thrilled to hear Steven provided the communication, guidance, and consistency that gave you confidence throughout the process, especially during the rate changes. Making sure clients feel informed and supported every step of the way is incredibly important to us, and we’re so glad Steven delivered that experience for you.

Congratulations on your new home, and thank you again for allowing us to be part of such an exciting milestone!

Rated 5 out of 5 stars

We worked with Joe Diz at Southwest…

We worked with Joe Diz at Southwest Funding and had a very good experience. He was attentive and thorough in explaining the process. Our real estate agent said he was great to work with as well. Very happy!

October 12, 2019
Unprompted review
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Reply from Southwest Funding

We appreciate the kind words! We’re thrilled to hear Joe provided such attentive service and took the time to thoroughly explain the process along the way. Hearing that both you and your real estate agent had such a positive experience means a lot to our team. Thank you again for your trust and support!

Rated 5 out of 5 stars

Paul and Crystal were amazing during…

Paul and Crystal were amazing during this process. During the process, Paul and Crystal reassured us about all our questions and concerns. Both would answer phone calls any time of the day and would help with advice to help make the process easier. As a first time homebuyer, I would recommend them and appreciate everything they did for my family to help this dream become a reality.

October 9, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for sharing this! We’re thrilled to hear that Paul and Crystal were able to make the process feel easier and less stressful, especially as first-time homebuyers. Buying a home is a huge milestone, and having a team that’s there to answer questions and provide guidance every step of the way can make all the difference.

Congratulations on your new home, and thank you again for trusting us with such an important moment!

Rated 5 out of 5 stars

Thank you so much for gifting me with…

Thank you so much for gifting me with the pleasure of your professionalism. I was astounded at the level of knowledge Victoria Baker has. I was presented with multiple avenues of approach. Victoria expertly guided me through a maze of paper work and requirements. I wouldn't dream of taking my future needs elsewhere, regardless of the baited words of honey whispered to me by their competitors.

October 8, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the incredible review! We’re so glad to hear Victoria was able to provide the guidance, knowledge, and support you needed throughout the process. Navigating loan options and paperwork can feel overwhelming at times, and having someone who truly cares and takes the time to walk you through it makes all the difference.

Your trust and confidence in our team means so much to us, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Overwhelming Amount Paperwork reduced to easily managed amount of paperwork.

There is SO MUCH TO DO when you're buying a house.
Jael and Aurora are extremely patient and knowledgeable. I felt like all I had to do was send the easily accessible paperwork and stress of moving while they took care of the rest.

October 7, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the wonderful review! We know the homebuying process can come with a lot of moving pieces, so we’re thrilled to hear Jael and Aurora helped make it feel smooth and manageable with their patience, care, and guidance. Congratulations again on your new home!

Rated 5 out of 5 stars

Charity was great

Charity was great! Helped me understand every step and made everything move smoothly!

October 6, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for sharing your experience! It’s great to hear Charity was able to make the process feel smooth and easy to understand every step of the way. We truly appreciate your feedback and are so glad you had a positive experience!

Rated 5 out of 5 stars

Best possible experience anyone could…

Best possible experience anyone could ask for!
Super fast and easy!

October 2, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for the great review! We’re thrilled to hear your experience was smooth, fast, and everything you hoped for. Making the process feel simple and stress-free is always our goal, and we truly appreciate your support!

Rated 5 out of 5 stars

Team Kelley

Marlon, and his team, were amazing and worked tirelessly to complete our closing on time. We would like to highly recommend them.

October 1, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the wonderful review! We’re thrilled to hear Marlon and his team were able to help make your closing happen on time. Your recommendation truly means a lot. Congratulations again!

Rated 5 out of 5 stars

This company is the absolute best!

This company is the absolute best!! I can't thank them enough for everything they have done! Because of them I am now a home owner and they made the process extremely smooth! I will be recommending them to everyone I know!

September 27, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the amazing feedback! We’re so happy we could help make your homeownership journey a smooth one. Congratulations on your new home and thank you again for your recommendation and support!

Rated 5 out of 5 stars

They truly made my first home buying…

They truly made my first home buying experience amazing and quick.If I ever had a question or concern they quickly responded. I highly recommend them.

September 23, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for sharing this! We’re so glad to hear your first home buying experience was smooth, quick, and supported every step of the way. We appreciate your trust and recommendation!

Rated 5 out of 5 stars

Can't express enough how they made such…

Can't express enough how they made such a stressful experience less stressful! Landon and his team went over and beyond to help us and lead us towards what would benefit our needs most. From helping us find a realtor, to home owners insurance. There to answer every single question without hesitation every step of the way. Beyond grateful and highly recommend. Landon was fabulous!

September 22, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the thoughtful review! We’re so glad Landon and the team were able to make the process feel less stressful and support you every step of the way. From helping connect you with the right resources to answering every question along the journey, that level of care is exactly what we strive for. Congratulations on your new home, and thank you again for your recommendation!

Rated 5 out of 5 stars

Awesome experience

It was a very pleasant experience working with Richard and his team. They always answered any questions and made the process as easy as possible. Will definitely be referring people!!!

September 21, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We appreciate you taking the time to share your experience! We’re so glad you had a positive experience working with Richard and his team. Providing clear communication and support every step of the way is always our goal.

Thank you again for your trust and for recommending us to others!

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