Southwest Funding Reviews 

165
TrustScore 3 out of 5

2.8

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Rated 5 out of 5 stars

I worked with Myriam and the whole process went smoothly. She kept me informed on the status of my loan application and loan documents frequently. She followed up on all the information I needed to su... See more

Rated 1 out of 5 stars

Worst experience ever. Roswald Milliner, Dallas office. told us 45 days into the transaction that the client did not qualify and did not have enough VA entitlement. Terrible communication througho... See more

Rated 5 out of 5 stars

Can't express enough how they made such a stressful experience less stressful! Landon and his team went over and beyond to help us and lead us towards what would benefit our needs most. From helping u... See more

Company replied

Rated 1 out of 5 stars

I worked with Theresa Boudreaux as my lender, and while the loan was completed, I did not feel that my interests were fully protected. The process felt rushed, and key concerns were overlooked, lea... See more

Company replied

Company details

  1. Money & Insurance

Information provided by various external sources

With over 50,000 customers and billions lent, Southwest Funding helps people like you buy or refinance your home.


Contact info

2.8

Average

TrustScore 3 out of 5

165 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.8

All reviews

(165)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent communication throughout the…

Excellent communication throughout the entire process. Very experienced problem solvers. Highly reccomended. Thank you for everything.

September 19, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the wonderful review! Clear communication and finding solutions are so important during the loan process, so it means a lot to hear that reflected in your experience. We truly appreciate the recommendation!

Rated 5 out of 5 stars

Huge savings from an excellent team!

Our experience with Southwest funding could NOT have been better. Wendy and the team were so easy to work with and had excellent communication every step of the way, not to mention managing to save us over $600 in our mortgage payment each month when we refinanced! We’re grateful and couldn’t recommend them more!

September 19, 2019
Unprompted review
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Reply from Southwest Funding

We’re so grateful for your review! We’re so glad Wendy and the team were able to make your experience such a positive one. It means a lot to know you felt supported throughout the process, and we’re especially happy we could help you save each month. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Excellent services & communication

Excellent services & communication. We were able to secure a better rate for refinance & have it go thru quickly!

September 18, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for this amazing review! We’re happy to hear you had a great experience and were able to move through the refinance process quickly. Thank you again for choosing us!

Rated 5 out of 5 stars

Travis and Ryan saved me over $150 a…

Travis and Ryan saved me over $150 a month on my mortgage instead of going with a big bank! The process was smooth and easy from start to finish and that made this entire experience enjoyable. Thanks guys!

September 17, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for sharing this! We’re thrilled to hear Travis and Ryan helped you find monthly savings and made the experience an enjoyable one. We appreciate the opportunity to help and are grateful for your review!

Rated 5 out of 5 stars

I had a great experience with Buying my…

I had a great experience with Buying my home. Alan Was amazing. Always there to answer my questions. Wouldnt have wanted anyone else.

September 16, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the review! We’re thrilled you had such a great experience with Alan. Having someone available to answer questions can make all the difference, and we’re so glad he was able to be that person for you. We truly appreciate your trust in us!

Rated 5 out of 5 stars

First time home buyer

First time home buyer! Nolan and team gave me confidence at every crucial moment that they were thorough and very knowledgeable in every step. Most definitely look forward working with them in the future.

July 6, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for sharing your experience! Buying your first home is a huge milestone, and we’re so glad Nolan and the team were able to give you confidence and support throughout the process.

Congratulations on your new home, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Would Use Again - Call Them!

Travis and Ryan are thorough, quick and very nice. They are patient, explaining the process and answering questions, and very easy to work with. They work with your best interests in mind.

July 5, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the thoughtful review! We’re so glad Travis and Ryan were able to provide the guidance, responsiveness, and support you deserved throughout the process. We truly appreciate your trust and the opportunity to work with you!

Rated 5 out of 5 stars

The guys you need to visit in Denton!

We had a fantastic experience on a recent refi. Everything went smoothly and we were kept completely informed! Both Travis and Ryan were awesome to work with in the Denton office!

July 5, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for the wonderful feedback! We’re thrilled to hear your refinance process went smoothly and that Travis and Ryan kept you informed every step of the way. Providing clear communication and a stress-free experience is always our goal. Thank you again for trusting us with your home financing needs!

Rated 5 out of 5 stars

Shedrick Doss was absolutely amazing

Shedrick Doss was absolutely amazing. He’s very knowledgeable and professional. He worked very hard, even on his vacation, to get me closed in a timely manner. My experience was wonderful.

July 1, 2019
Unprompted review
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Reply from Southwest Funding

Thank you for this amazing review! We’re so happy to hear Sherdrick provided such knowledgeable and professional service throughout the process. Closing on time is always important, and we’re glad he was able to help make everything go smoothly for you. We truly appreciate your support and are grateful you chose to work with us!

Rated 5 out of 5 stars

Kyrsten blackwell and Neil magnum is…

Kyrsten blackwell and Neil magnum is the best.. they always went above and beyond to make my loan happen I would most definitely recommend them to anyone

June 30, 2019
Unprompted review
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Reply from Southwest Funding

We really appreciate you taking the time to leave this review! We’re so glad Krystian and Neil were able to help guide you through the process and go the extra mile along the way. Thank you again for the recommendation!

Rated 5 out of 5 stars

Loved My Experience

Our loan officer, Kyle Mazeikas, was amazing, very easy to get along with and was quick to respond. I highly recommend Kyle and Southwest to everyone!!!

June 30, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the kind words and recommendation! We’re thrilled to hear Kyle made the process such a positive experience for you. Being responsive, knowledgeable, and easy to work with is exactly the kind of service we strive to provide. We truly appreciate your support and recommendation!

Rated 5 out of 5 stars

Better than I had hoped.

I can't imagine any lending experience to be easier and less stressful than what we got with Southwest Funding. They tell you everything that they need and all we had to do was give it to them and forget about it. No hassles. Excellent rate. Thank you!

June 30, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We really appreciate you taking the time to share this! Making the lending process as smooth and stress-free as possible is always our goal, and we’re so glad you had that experience with our team.

We truly appreciate your trust and are grateful we could be part of such an important milestone!

Rated 5 out of 5 stars

Great first time home buying…

Great first time home buying experience!!!! Zac and the Clarksville office was way more than ever so helpful. Thank you!!

June 29, 2019
Unprompted review
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Reply from Southwest Funding

We really appreciate your review! We’re so happy Zac and the Clarksville office were able to make your first home buying journey a positive one.

Congratulations on your new home, and thank you again for your trust!

Rated 5 out of 5 stars

First Time Homeowners

Dan Nelson was a pleasure to work with as first time homeowners. He made the process very simple to understand, got back to us very quickly about our questions and helped us get the best rates! We were also excited to find out that our closing costs were lower than the estimate. I highly recommend Southwest Funding if you want smooth sailing throughout the process!

The Perea’s

June 27, 2019
Unprompted review
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Reply from Southwest Funding

Thank you so much for the thoughtful review! We’re thrilled to hear Dan helped make your first home buying experience smooth and easy to understand. Buying a home is a huge milestone, and we’re so glad he was able to provide the guidance and communication you deserved throughout the process.

Congratulations on your new home and thank you again for your recommendation!

Rated 5 out of 5 stars

Josh was excellent

Josh was excellent in 15 days from when he started working on the funding we closed on our new house. only surprise was cash to close was lower than estimate would highly recommend him to do your loan Bill & Deb

June 26, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for the great review! We’re thrilled to hear Josh was able to help get everything closed so quickly and smoothly for your new home. Congratulations on your new home, and thank you again for your recommendation!

Rated 5 out of 5 stars

After an issue on my credit report due…

After an issue on my credit report due a side effect of a divorce, when nobody was able to get me a loan or a mortgage, after attorneys, consultants, other finance companies, Rafael Munguia got me a loan first, and then a refinance mortgage. Am totally grateful. Highly recommend it.

June 23, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you so much for sharing your experience. We know how stressful and overwhelming situations like this can be, and we’re so glad Rafael was able to help guide you through it. Helping our clients find solutions when others couldn’t is something we take great pride in. We truly appreciate your trust and recommendation!

Rated 5 out of 5 stars

Southwest Funding is all day and then…

Southwest Funding is all day and then some I really appreciatd all that they did for me in my time of closing on my home. They made the process so much enjoyable n easy. I would definitely recommend Southwest Funding to my family n friends who looking to buy a home. Thank You once again.

June 22, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We really appreciate you taking the time to share this! Helping make the homebuying process easier and less stressful is always our goal, and we’re so happy we could be part of your journey.

Congratulations on your new home and thank you again for the recommendation!

Rated 5 out of 5 stars

Southwest funding made is so easy for…

Southwest funding made is so easy for us to buy our first home! A realtor friend I know recommend Crystal Ogle to us. When I called Crystal I honestly didn't think we could be pre approved. Within an hour she called back with the good news! Crystal always kept us updated throughout the day whole process and always answered any questions we had. Southwest funding was a joy to work with. I would definitely recommend!
Chris & Stacy Rowe

June 21, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for the thoughtful review! We’re so happy to hear that Crystal helped make your first homebuying experience smooth and enjoyable. Moments like getting that pre-approval call are so exciting, and we’re glad we could help make it happen for you. Congratulations, and thank you again for your trust and recommendation!

Rated 5 out of 5 stars

Josh was very patient...He helped me…

Josh was very patient...He helped me understand a lot of the why try and why that questions I had.....I recommend their services to any first buyer!

June 21, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

Thank you for sharing your experience! We’re so happy to hear Josh made the process easier and took the time to walk through all of your questions with patience and care. That level of support is exactly the experience we want every first-time homebuyer to have.

Thank you again for your recommendation, and congratulations on this exciting milestone!

Rated 5 out of 5 stars

Danny Akbar and team did an excellent…

Danny Akbar and team did an excellent job on my loan. I’ve used them twice and they have made it happen every time. Closing isn’t always easy in certain situations but they made it possible. Thank you SW Funding!

June 19, 2019
Unprompted review
Southwest Funding logo

Reply from Southwest Funding

We truly appreciate your kind words and continued support! We’re thrilled to hear Danny and the team delivered another great experience for you. Thank you for trusting us again, and we’re grateful to have been part of your home financing journey!

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