South West Mountain Sports 

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Rated 5 out of 5 stars

Ordered some 'The North Face Patrol Gloves' in the wrong size - absolute pleasure dealing with the Customer Service Team and they sent the right ones in quicktime. Done so over the Christmas peri... See more

Rated 5 out of 5 stars

Beaucoup de choix, les sac à dos de la marque et les modèles que je cherchais, un service client compétent, à l'écoute et sympathique ... des prix très en dessous de ceux pratiqués en France... See more

Rated 5 out of 5 stars

Bought a womens Rab gilet, as a replacement for my current one (had an fight with some rose bushes and came off worse. Brilliant garment, light extremely warm and comfortable. Price wise did a fair bi... See more

Rated 5 out of 5 stars

Purchased a North Face winter coat on sale. Don't usually buy before I've tried an item on, but the size guides were excellent and turned out to be spot on to reality. Postage was free and although... See more

Company details

  1. Activewear Store
  2. Camping Store

Information provided by various external sources

Well, we are South West Mountain Sports, an e-retailer of premier outdoor clothing and equipment. Official UK stockist of Mountain Equipment, The North Face, Rab, Marmot, Keen and more. Our aims as a retailer are simple. Stock the best stuff and have it in stock all the time, deliver gear for free over £30, let our customers return items easily and give the very best customer service of any outdoor website.


Contact info

All reviews

(161)

0 reviews in the last 12 months

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Rated 4 out of 5 stars

not bad

there was quite a delay between ordering and receiving the kit though I was warned that was the case by them. Not sure why the same company appear to be trading under 2 different names. They phoned to tell me when oone item was out of stock and refunded without question so in a phrase.......not bad

January 18, 2013
Unprompted review
Rated 5 out of 5 stars

Purefect!

Purekit site is easy to use and delivery was quick and hassle free.

January 18, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent service and good prices

Found Purekit via a Google search for a Rab Ultralight jacket. The website was clear and easy to use, pricing was competitive so I "clicked to add to basket".
Goods arrived earlier than predicted, well packed and all was good - would recommend to anyone looking for outdoor kit or clothing :)

January 15, 2013
Unprompted review
Rated 4 out of 5 stars

Good price, delivery on time

Snow & Rock were offering the same down jacket on sale for £170, so I was very pleased to find it on Purekit for £40 less. Arrived just in time for the freezing weather.

January 15, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent cusomer service

I ordered a pair of walking shoes and they were delivered promptly. Unfortunaley they did not fit and I returned the goods and had excellent contact with customer care, receiving phone icalls in response to me enquiry, emails about the returned goods and my account was recredited quickly. I ordered another pair of shoes and though they were currently out of stock received them within the timescales and was informed of when they would be delivered.

Products were also good quality and as advertised. Good website to order goods from.

January 10, 2013
Unprompted review
Rated 5 out of 5 stars

Great company, good service & very reliable.

I bought a North Face jacket for my husband. It wad £40 cheaper than elsewhere with free p&p with immediate dispatch over the Xmas period.
Sadly the jacket wasn't quite right (fussy husband-lol!) but return was easy and for only £2.20 ( it was a heavy winter coat) they have agreed to a full refund (the return would have been free if i was exchanging the item!) which I think is more than fair.
I didn't quite get it right with my choice this time but I would certainly use this shop again.

January 4, 2013
Unprompted review
Rated 5 out of 5 stars

True Customer Service!

Ordered some 'The North Face Patrol Gloves' in the wrong size - absolute pleasure dealing with the Customer Service Team and they sent the right ones in quicktime.

Done so over the Christmas period which makes it even more impressive. Fantastic Gloves, would recommend these guys no end.

December 29, 2012
Unprompted review
Rated 4 out of 5 stars

good

Very happy with the service overall and no problem with exchanging for another item when first choice didnt match my expectations. Would use this compny again. Thank you. If only this review process was as simple!!!

December 27, 2012
Unprompted review
Rated 5 out of 5 stars

Great socks, great service

With one of the sizes ordered, Purekit were waiting on delivery. They advised this prior to ordering and then worked the delivery to accommodate this. I was kept informed and told a delivery date and that date was correct! Really impressed with their service and will use again. The socks are yet to be worn but knowing Icebreaker clothing, are more than confident they will live up to expectation. Will use Purekit again.

December 27, 2012
Unprompted review
Rated 5 out of 5 stars

Good service

Product initially out of stock but estimated date oif delivery accurate and good communication meant I didn't need to worry about it arriving in time

December 21, 2012
Unprompted review

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