Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was let down by another company with…

I was let down by another company with a Christmas Tree. I ordered a tree from Southwood Christmas Shop and it was delivered the very next day and it was free delivery. Great service at this very busy time of year. I would not hesitate buying again from here.

December 5, 2025
Unprompted review
Rated 2 out of 5 stars

Very nice lit ornament - but..

Very nice lit ornament. However, the item cost £12.99 and I was charged £12.50 for delivery!. This was supposed to be a priority delivery service for my area. They then sent the package via Royal Mail who probably charged less tha £5 since they don’t discriminate against remoter areas. A bit dishonest to charge for one service and use another.

December 12, 2025
Unprompted review
Southwood Christmas Shop logo

Reply from Southwood Christmas Shop

Thank you for taking the time to leave us a review and for your feedback. We will share this with our team.

Rated 5 out of 5 stars

Southwood Christmas Shop

I recently found this website when I was looking for a particular Lemax Christmas Villiage model called Noel, the website displayed not only the model plus others with detailed information relating to the piece. Plus it had been discounted, Great was my reaction so took the plunge and ordered as I wanted to use it for a Christmas display at home. The service was excellent and delivery first class making the whole experience pleasurable. This is a website I will bookmark for a later date, highly recommend.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

I bought 8 absolutely beautiful Christmas baubles from this retailer. I am stunned with the quality, the price, the impeccable packaging and the extremely fast delivery. I will be sure to order again. Thank you so much! A new customer x

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

This was such a quick delivery

This was such a quick delivery. I ordered a huge outdoor xmas decoration and it arrived in a few days. It was packaged really well so that it was not damaged in transit. Thank you it looks lovely on the wall

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased!

This was my first time ordering from Southwood and I was very impressed from the get go. Firstly, ordering was easy and unproblematic. I found just what I was looking for! Delivery was fast and items came in perfect condition and were packed well given there were glass.
I was so happy with them! The baubles are lovely and the poinsettias are beautiful. Looking forward to having them on my tree when I decorate this weekend. I will be a return customer! Thanks Southwood Christmas Shop

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service & products

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot reviews before placing an order - and can confirm that their 5* reviews are well deserved. (I must mention that the large red & green velvet bows are far nicer than expected from the site photo: they are beautiful!). Items were well packed and speedily delivered.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company, offering some unique items & a fab service

This is a great family company to be commended.
I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices.
From the ordering process through to delivery everything is easy & excellent. I had cause to call to check something out & a lady was very helpful & informative.
In these days of huge, impersonal companies being more the norm, this company stands head & shoulders above.
I would not hesitate to recommend them.

November 25, 2025
Unprompted review

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