Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Our purchase was great value

Our purchase was great value. It arrived in good time and well packaged. Southwood kept us up to date with the receipt of the order, it's progress and dispatch. What more could you ask for?

December 28, 2025
Rated 5 out of 5 stars

First class service

I placed my first order for Lemax products the week before Christmas with Southwood Christmas shop and not expecting the delivery until after Christmas. It was delivered within a couple of days. I made a further order on the 23rd December. I was flabbergasted when it was delivered on Christmas eve. Isimply cannot fault Southwood Christmas shop and I definitely recommend them. Thank you Southwood!

December 14, 2025
Unprompted review
Rated 5 out of 5 stars

It was getting very close to Christmas…

It was getting very close to Christmas Eve & one of my Green Led Taper Candle's Bulb had decided not to work! Immediately searched on Google... didn't realise there's so many variations of Green & very expensive! But saw a lovely advert for SOUTHWOOD CHRISTMAS SHOP!! Within minutes a Pair of the exact colour Green Candles were sitting in my basket!! Such a lovely app easy to use, a wonderful selection of items & all well priced! It was indeed my lucky day...20% off!! Thought it couldn't get any better.... SOUTHWOOD had efficiently processed my Order the lovely SOUTHWOOD Staff did a wonderful job packing my Candles which were also presented in a lovely box ideal for a gift! Two days later arrived via Royal Mail in perfect condition!! So happy & grateful to SOUTHWOOD, A FABULOUS FAMILY RUN BUSINESS!

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Russian doll 3 kings

Beautiful Russian doll 3 kings, Mary, Joseph and baby Jesus, and absolute hit with my grandson. A bonus was 20% off, and arrived within 2 days, in time for Xmas! Great service and quality, well wrapped for despatch. Would highly recommend.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend !

I would definitely recommend south wood Christmas Shop . Needed some last minute Christmas lights and they had a great selection and were very quick to deliver . Would highly recommend and will not hesitate to get my lights from them in the future !

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome

Ordered decorations with very little time left and thanks to the hard work and dedication of the whole team, Christmas was saved.
Beautiful decorations at very reasonable prices x

December 13, 2025
Unprompted review
Rated 5 out of 5 stars

Good quality candles

I was searching for candles and came across this site. They had a good selection and the ones I wanted I brought six at a great price. They arrived and was pleased to say as they looked like the photo as shown. Would definitely recommend this company . Will buy again

December 12, 2025
Unprompted review

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