Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely selection and care taken when packing

Lovely selection of beautiful Christmas baubles and decor. This was my second order - the first being a gorgeous standing Santa. This time I ordered a variety of little glass dogs - and added some notes with the colours/styles that I’d prefer if possible. As requested most of my picks were selected for me -subject to what was available, and each was carefully and thoughtfully wrapped and packed. It’s always a worry with glass decorations - but there was no need - all arrived in perfect condition.

January 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quality Decorations with Personality!

Ordered a selection of Christmas decorations from their extensive range of products. Delivery arrived within a few days, very well packaged, so no worries about anything being damaged. Very pleased with them, they are such lovely quality, I’ll definitely be buying more! Excellent customer experience, recommend!

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Fast delivery and well packaged. Great quality decorations and a reasonable price. Would definitely use this shop again.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Item ordered was an excellent price, process was quick and straightforward and item arrived fast and well packaged. Would definitely recommend

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Best sale prices.

Ordered at a great price and delivered very quickly. Very pleased with item and with great range of items they have for sale. Will use again.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Southwood wasn't able to supply all of the main part of my order so my add-ons were no longer needed. There was no problem at all returning the items and the Orders Team were extremely helpful. Many thanks. I will get to the sale earlier next time!

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I recently purchased the Premier Warm White LED Christmas Cluster Lights.Delivery was quick and the quality is excellent. Will definitely buy more products next Christmas.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

I simply cannot fault Southwood

I simply cannot fault Southwood. I order from them regularly. Their customer service is second to none . They have always been very helpful with my enquiries and very quick in dispatching my orders, which are very carefully packaged.
I would highly recommend them.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

A brilliant garden centre and amazing…

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store are so friendly, but be aware you never come away without having bought something 🤣

December 30, 2025
Unprompted review

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