Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent shopping experience…

We have shopped with Southwood a few times now and every experience so far has been excellent. This business cares about its customers and that care is shown through out the shopping experience with the care and attention to detail, it feels like a truly personal experience.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent company. Great choice of Christmas decorations for great value. Prompt delivery. I’ll definitely be using these again.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

A-MAZING experience! Love this shop!

A-MAZING experience! Excellent customer service! I phoned to see if 3 different models of the same Christmas ornament range were in stock (wanting 1 of each model), and the lady on the phone said she would check and call me back. She did phone me back! And promised to reserve the items and they were posted within the hour. My purchase was not a lot of money but the customer service it was given was 5 stars; I cannot recommend this company enough! Well done Southwood Christmas Shop!

August 26, 2025
Rated 5 out of 5 stars

Happy Xmas shopper

This company is brilliant ordered snow angel model it arrived in a couple of days was kept upto date the model was great quality highly recommend

August 25, 2025
Rated 5 out of 5 stars

What a wonderful Christmas shop!

What a wonderful Christmas shop! So much choice, very competitive prices and really fast reliable delivery. It has been an absolute pleasure browsing their site. I just wish I didn't live so far away and could actually visit this lovely place!
I highly recommend them!

August 8, 2025
Rated 5 out of 5 stars

Excellent customer service

While it was disappointing that one of the animated pieces didn’t work, the customer service experience I had was excellent. I immediately had a returns label and a date for returning the item which was replaced with no problems. I was kept updated on what was happening by emails (which were answered within the hour). Too many people are ready to complain but I would like to thank the team for their service. I would order from them again if only for their support.

August 7, 2025
Rated 5 out of 5 stars

My parcel was delivered to the wrong…

My parcel was delivered to the wrong address. Got in touch with Southwood they said they would sort it out. They got Parcelforce to see where the driver dropped it on GPS and had them pick it up from the address and deliver it to us. A fantastic service would definitely use them again very professional.

July 28, 2025

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