Southwood Christmas Shop Reviews 

385
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful and extensive selection of holiday products, noting that orders arrive very quickly and are securely packaged to prevent any possible damage during transit. Many people also appreciate the affordable prices, exceptionally helpful service, and the superior overall quality of the items purchased for their seasonal celebrations. However, some people mentioned issues with delivery drop-offs, noting instances where parcels were left unattended in unsecured locations away from the home address. A small group of consumers expressed frustration when shipments occasionally arrived with minor item damage or disappointing packaging presentation.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful selection of items and excellent... See more

Delivery service

People report satisfaction with the delivery service, noting that orders consistently arrive promptly and... See more

Order

Reviewers mention positive feedback about order, noting that ordering is very easy and delivery service is... See more

Quality

Customers had positive experiences with quality, expressing delight with the lovely items and great prices.... See more

Price

Users describe positive interactions with price, noting that products are reasonably priced and offer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Circumstances currently mean I need to buy everything on line - and Southwood Christmas shop had all I wanted in the way of Xmas decorations at an affordable price. I checked out previous Trustpilot r... See more

Rated 5 out of 5 stars

A brilliant garden centre and amazing selection at Christmas far better than larger garden centre brands. They did make a mistake on picking my order but rectified with no problem. Staff at the store... See more

Rated 5 out of 5 stars

This is a great family company to be commended. I stumbled on them by accident when I was searching for Christmas items. They have some unique item at reasonable prices. From the ordering process... See more

Rated 5 out of 5 stars

Purchased Lemax Christmas tea cup diarama which rotates and lights up, 1 light did not light up(faulty), contacted customer service, included photo of faulty light. They sent out a replacement light w... See more


Company details

  1. Christmas Store
  2. Decoration and Interior Design Store

Written by the company

We are a small family run business specialising in Christmas! We stock an extensive array of festive items; from lights, to fibre-optic Christmas trees, baubles to santa hats, to suit every home big or small, making it your one-stop Christmas destination. We offer nationwide delivery on our products including express delivery options.


Contact info

4.9

Excellent

TrustScore 5 out of 5

385 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(385)

129 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If They Can They Will!!

The customer service at this company is absolutely fantastic! If they can they will! Happy to give them my business again, one day I hope to actually visit their store in person.

Great products at great prices, what's not to like 😀

March 31, 2025
Rated 5 out of 5 stars

Ordered and came quickly

Ordered and came quickly, no bother. Items as described, in full working order and are now giving light to the dark corners of my garden, just as I'd hoped. Thank you

February 4, 2025
Rated 5 out of 5 stars

Exceptional customer service

My purchase was very well priced, and very good quality. When Royal mail messed up the delivery, they responded within the hour and investigated. Matter was resolved eventually, but can't thank them enough for their quick response and help.
I would highly recommend them.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy

Never used the company before but wanted these rainbow lights , excelent service and delivery and
the lights are absolutely gorgeous I love them, wouldnt hesitate to order from them again..

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Small Tinsel Christmas Trees

Excellent service. I ordered 3 small tinsel Christmas trees (2 green and 1 red) I was contacted as the 2 green trees were out of stock but was offered similar alternatives. Then I was contacted again as the assistant was concerned they did not match and recommended I had 3 green with coloured bobbles instead which I accepted. They arrived quickly and safely by Royal Mail.

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

slimline, frosted, prelit tree

Bought a slimline, frosted pre lit xmas tree. Absolutely delighted with purchase. Item was as pictured and described, great quality, Southwood had the best price and delivery was incredibly fast. Would definitely use this company again.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery and items as described!

Fast delivery and items as described!

Shopped multiple times and every time to item has been perfectly delivered and as described.

Excellent communication and would highly recommend.

December 17, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Ordered a number of reasonably priced Lemax items. They arrived promptly and in excellent condition. highly recommended

December 12, 2024
Unprompted review

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