Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. Garden Center
  2. Christmas Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(789)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a lucky find

What a lucky find, discovering this business online. Just the pots I was looking for and I am pleased I have been able to buy from an independent small business. Secure fast delivery and great value. I was also pleased to hear about the Christmas shop which I am very interested in. What a lovely website, I am looking forward to making a purchase from here in the future.

May 12, 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing group of people

What an amazing group of people. Thank you George for being a life saver. We visit when we go to see grandma as she lives around the corner and love the animals and especially the tractor. However on our last visit Woody found a lone bunny toy who he adopted called fluffy, sadly at LEGOLAND yesterday fluffy was dropped and within the 10 minutes before we noticed sadly noone handed him in. Woody was devastated, however George to the rescue, he picked and posted to us fluffy 2.0 and it arrived this morning in time for woody to be reunited on our return like nothing happened. Thank you so so much

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

I am very impressed with the service

I am very impressed with the service. I ordered some goods and they hadn’t got the amount l wanted. They rang me to tell me and straight away l got a part refund. I will definitely order again. Thank you for the great service and for the awesome-careful packaging.

May 4, 2026
Unprompted review
Rated 5 out of 5 stars

Queensbury solar fountain

I ordered the Queensbury solar fountain which was received very quickly and was very well packaged. It was very easy to set up and looks very elegant on my patio.
I’ve been looking at this particular fountain for ages and was delighted to find yours at a more reasonable price than from other stores, and with a discount on top, I recommend this store and am happy to be supporting a family business.Thank you very much. 😊

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

"First-class service

"First-class service. Adrian was incredibly helpful, providing expert knowledge and advice on the items we were considering purchasing. After two visits, we’ve finally made our choice. Thank you, Adrian!"

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Plant pot saucers

I was pleased I found the item I purchased at Southwood Garden Centre, I had been searching elsewhere for weeks with no luck. The item was reasonably priced and dispatched quickly, great service 👍

April 26, 2026
Unprompted review

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