Southwood Garden Centre Reviews 

789
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptional quality of the wonderful products available. Consumers also mention that navigating the platform for ordering is remarkably simple, while prices remain very affordable and competitive. People consistently highlight the helpful staff and the smooth communication throughout the entire transaction. However, some customers also noted occasional issues, such as minor product defects or finding that specific items were completely out of stock. A small group of reviewers experienced minor setbacks regarding stock availability when trying to purchase larger quantities.

What people talk about most

Product

People report positive experiences with product, highlighting high quality, great value, and beautiful... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super quick shipping times... See more

Service

Users describe positive interactions with service, highlighting a breath of fresh air compared to other... See more

Order

Reviewers highlight positive aspects of order processes, describing them as quick and very easy to navigate... See more

Price

Consumers find the pricing to be very positive, often highlighting great value for money and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a small wicker wreath 35cm. I received the order next day. It was a beautiful product, so happy, looks amazing. Fantastic service, delivery and price. Highly recommend, and I will be us... See more

Rated 5 out of 5 stars

I was impressed that the lady phoned me to say that the item I had ordered was out of stock but some more were expected in the following week & would I mind waiting. A bit of old fashioned common cour... See more

Rated 5 out of 5 stars

This was my second order from Southwood and I couldn’t be more pleased. They are friendly reliable people and that goes a long way for me. Delivery was super quick and communication was precise. A f... See more

Rated 5 out of 5 stars

First time of ordering and even though one item was out of stock the customer service I received was excellent. They even said they would email me if they get item back in stock. The two Christmas orn... See more


Company details

  1. Garden Center
  2. Christmas Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Outdoor Furniture Store

Written by the company

Southwood Garden Centre is a small family run business. We offer local collection and nationwide delivery on all of our products. With express delivery available. We also have a large in store selection of plants that are not on our website. With over 2000 different products to choose from we have something for everyone. Ranging from Solar Lights, Garden Furniture, BBQ’s, Homeware, Seasonal Products and so much more! Visit our website now to checkout our full range of products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

789 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(789)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Delivery information was really good and timely. And the 2 men that delivered my item we Very well manned and helpful 👍 would definitely recommend

April 21, 2026
Rated 5 out of 5 stars

Excellent professional company

Excellent professional company. Simple ordering process, fast despatch and delivery. Had a minor issue with a breakage on the order, this was immediately attended to and a replacement despatched. Highly recommended Southwood.

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!!

They were so quick to reply when one of the items we had bought arrived damaged, and swiftly arranged a collection for the damaged one and sent out a replacement. Really impressed with their friendly service!

(And our two solar fountains are great!)

April 21, 2026
Rated 5 out of 5 stars

Outstanding Company

Bought a garden furniture set from Southwood and the quality is excellent. Customer Service respond very quickly, even to minor queries. They are knowledgeable, polite and very friendly. Have no problem recommending them and will use them again in the future.

April 12, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely plants which was well watered…

Lovely plants which was well watered and taken care of the customer service was the best I have had in along time staff were very nice and helpful. Special thanks to a lovely lady called angie who helped me get my plants in to my car

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great service arrived quickly

Great service arrived quickly and was well wrapped. More efficient than some big companies. I purchased some indoor plant pots that are guaranteed not to leak. I had view the makers website they are in Germany and don't deliver at the moment to the UK. Searched online and found them on Southwood site. Would have purchased more if they had the larger diameter I had the 19cm width. Thank you for your service.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, and prompt delivery of great quality garden pot feet. No more putting them all up on bricks for us! Good price and extremely well packaged for transit. All in recyclable cardboard/paper packaging, thank you.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely friendly

Lovely friendly, polite and helpful staff we have used this garden centre for years its always welcoming cafe great food reasonable prices

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing garden centre with such lovely…

Amazing garden centre with such lovely things. I bought some garden furniture which was also delivered the same day! Special thanks to Caroline for all her advice; she was so helpful and patient showing me different things. Thank you!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Happy Customer

The pot feet that I ordered were very well packaged, arrived quickly and priced competitively. A happy customer!

April 7, 2026
Unprompted review

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