Spacebound Reviews 

I am a fairly new customer and I do honestly believe they are very true to their word as also people in the past have received their orders prior to the postal situation. Their customer service has not ignored me and have let me know that they will reship my order,and have told me that my order will process soon,which is great 👍. Still have faith in Spacebound!! 4 Stars and I'm sure will soon be 5!

My rating reflects the quality, customer service, and commitment to satisfaction this company has to it's customers! This wasn't my first order and it did take a while to arrive once it shipped, however.... The shipping issues aren't their fault. Period. It's out of their hands when it ships. I was in contact with Steven many times and he took the time to let me know what was going on and set my mind at ease. Didn't listen to the customers here telling falsehoods about being scammed. Nothing is further from the truth, and as long as you treat them as you would like to be treated yourself (the will do everything they CAN to help and get your order to you. There's been many factors out of their control that unfortunately kinda become their problems too and they handled them all like a bad ass.

Most importantly, the quality is absolutely there. I've got decades of sampling everything under the sun and Spacebound brings the best !

Will def be back in the future!

The customer service is next level. The products are out of this world. If you want the best give them a try.
True bringers of happyness.
Thanks spacbound

Package never showed up bought few times so strange it hasn't come hoping it comes or get help on issue

Originally gave 3 stars but do to the wonderful customer service they explained everything nicely and clear thank you spacebound you rock!!!!

Updated: After my review I was contacted by SB. They acknowledged my feedback and didn't just stick with excuses. They expedited a shipment to me which i received about a week after. So what they say with letter mail is valid. Tracked package arrived with my order. I did an inventory and everything was great accept I was missing one tab from the sample pack. But the K weighed way over. So that's why I didn't escalate to them. So I will give them the credit deserved for trying to make it right and not just abandoning me as a customer. If you order, depending on where you are *wink, it will take patience. But everything I've seen tells me they truly want to spread the love and run a good business. I hope they take some of the feedback I gave and I will probably order again at some point.

Bumping from ONE star to FOUR stars because they deserve it.

Original
Well Steven, here we are 8/2 and still haven't received my package. I'm posting my review today. You asked about the broader circumstances in my review. Well here it is as I see it.

I ordered may 22nd, 5 items. It shipped on 5/26. Your site warns of delays when placing orders. Initially it warned of 1-3 weeks. Your FAQ page says 5-14 days worldwide. When. I hadn't received my package within that timeframe I reached out. Chat was responsive. Again referenced shipping delays and said it could take 3-6 weeks. Ok. I asked when a reasonable time would be to reach out if I still hadn't received it. I was told by the end of the week. I am a reasonable person so I was allowing things to play out. At that time I was also told that if I hadn't received it my order would be place in a hold status for reshipping or refund.

The end of the week came and I still had not received it. I reached out. Curiously enough my messages went unanswered. I continued to message with no response. If I was making assumptions I'd say that you were just letting time go by as I had no real recourse to do anything about it. I hoped I was being scammed but I always gave you the benefit of the doubt. Then I finally said I was going to leave a review to get your attention and voila, we got a response! Finally on 7/11

Your response now said to continue to be patient. But in the same message you changed your policy and said that "reships are only being offered in rare cases because of a backlog.." That I now had to wait till the 8 week mark, where you said "you would absolutely honor our policy and make things right". You blamed the shipping landscape and quote "wanted to keep things fair for everyone". You said you hope to get a chance to turn my experience around.... Well, alrighty then.

On July 25th I reached out again, well past the 8 week mark. You continued with the same tact. Blaming shipping delays and confidence that it will be delivered in the next 1-2 weeks. And somehow I'm supposed to mention the broader circumstances around the delay in my review. No offer to make it right. Your policies seem to be thrown out the window and lip service to any who may have doubts before placing an order. And the cherry on top is in the same reply, sent to me on July 26th, you said that if my order did not arrive by July 21st you would asses the situation and do what you can to resolve the situation fairly...

After that I even waited another week, that's how patient I am, even though you and space bound don't deserve it. I have been nothing but reasonable and all I'm met with is the need to be patient and reasonable making it seem like the act of reaching out at all was poor form on my part. You just want me to go away. Because I'm sure I'm not the only one.

Spacebound has made no attempt to resolve my issue as your policies say. The experience all around has been poor. I would recommend that anyone thinking about placing an order to go somewhere else and here's why. I'm sure plenty of people have got their orders but sometimes orders go wrong. Seems to be a high chance with this company. And when ordering does go wrong it's all about customer service. And this experience has been horrible.

I don't know if my missing order will be made right. Let's be honest, things go wrong and I'm ok with that. But if they made any effort and had shown any indication of caring about the customer I would not be writing this review as it is. I'd likely be praising their customer service.

Great service Great products

Legit and not just a bunch of bots. Loyal player with impressive results.

Sent nicely (took some time but CA to EU is normal)

Never got my package order 25034 and customer service never responded I have been waiting for almost three weeks

My order never came

They did it again, the unity of consciousness

Order (number 24585) never arrived. I was promised a reship, that never happened. Now communications have stopped and I can't get a response. It's looking like we're going to have to accept this as a loss and a learning experience. If something seems too good to be true, it probably is. 😕

The prices are fair, they have a nice variety of products, and they will actually send you what you ordered. I’ll be happy to order again.

The item was amazing quality will be ordering again very soon

Look, ik what you’re thinking. How?? How is it possible to get such a rare item and on top of that get it through the mail. I was sceptical as well, took a leap of faith and was not disappointed. Your getting the real deal shit, not a knock off or imitation or a vitamin / herbal supp no, it’s the alchemical compound that your thinking. Shit is good, shit is quality, and shit is real.

Spacebound not only is insanely good, they’re extremely responsive, very sympathetic and honors their word and their business.

I have zero complaints, they have communicated perfectly, they remember me as a customer and anytime a product has taken to long to get here they have another on the way immediately and covered.

The only thing I have to say about them is it takes a few weeks sometimes to get where it’s going, But from personal experience and 6 purchases, it always comes in. You wont regret it, do it, try it so you can love it.

Well hopefully the package shows up this time

At first there was an issue with shipping, because the postal service is shit but the company rectified the issue and everything worked out well

I like the product it’s top of the line stuff and I’ve had very good visuals and sounds during my trips but shipping takes about a week it could be better with 1st day shipping. But I would still recommend you order from this site. You will have an explosive experience. Trust me yo!!!

Customer service and responsiveness have been solid, including potential solutions offered for problems with orders. Product itself is great. My only complaints are with the delivery itself. I've placed 6 orders, and only received 3 of them. May update later.