Spacemaker Group Ltd Reviews 376

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, making the entire process smooth from design to installation. People are delighted with the high quality of the products, noting the beautiful finish and sturdy construction of their new furniture. The service provided is frequently described as excellent, with many appreciating the quick turnaround times and the care taken during installation, leaving homes clean and tidy. However, a small portion of people were dissatisfied with significant issues related to product quality and service. These customers reported problems such as ill-fitting components, misaligned shelving, non-functional lighting, damaged flooring, and scuffed handles. Some also experienced prolonged delays, with installations taking over a year, and manufacturing defects that required multiple visits and part replacements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the professionalism,... See more

Service

Customers had positive experiences with service. Many reviewers praise the fantastic and excellent service... See more

Product

Users describe positive interactions with the product. Many customers are thrilled with the quality and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the beautiful finish,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ben was efficient friendly & unobtrusive. He worked hard & made minimal noise considering he was fitting wardrobes. I was pleased he covered our stair carpet before beginning. He made a beautiful job... See more

Company replied

Rated 5 out of 5 stars

I recently had bedroom and media wall fitted and extremely pleased with the results. Big thank you to Joe who help me with the design and Gary, Lawrence & Ben for their excellent work with installatio... See more

Rated 5 out of 5 stars

Lawrence and Ben did an amazing job fitting our custom made wardrobe. Professional, hard working, polite and friendly. They completed the job on the day, respected our home, leaving the room cle... See more

Rated 5 out of 5 stars

From start to finish they were very helpful and professional, for a product that seemed expensive, WOW. My wardrobes are beautifully finished and well built. They made the whole process so easy fr... See more


Company details

  1. Fitted Furniture Supplier
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Home Improvement Store

About Spacemaker Group Ltd

Written by the company

SPACEMAKER FITTED FURNITURE
Designed for Your Home,
Built to Last.

At Spacemaker, we specialise in bespoke, fully fitted furniture that transforms homes across the South East of the UK. With over 40 years of expertise, we take pride in crafting high-quality storage solutions for bedrooms, home offices, and living spaces, designed to maximise space while enhancing your home’s style.

Our process is seamless from start to finish. We offer a free in-home design consultation where our expert designers take the time to understand your needs, measure your space, and create a tailored solution. Every piece of furniture is crafted in our Essex factory, ensuring exceptional quality and attention to detail at every stage.

From modern to traditional designs, we offer an extensive range of styles, finishes, and smart storage solutions to perfectly complement your home. Our skilled installation team ensures a flawless fit, leaving your space looking immaculate.

With a commitment to craftsmanship, customer care, and innovative design, we help homeowners create beautifully organised, stylish spaces that stand the test of time. If you're looking for custom-made furniture built around your needs, Spacemaker is here to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

376 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was recommended to Spacemaker via my…Builder

I was recommended to Spacemaker via my builders doing our house renovation who knew one on the designers . Having used Sharpes twice previously for wardrobes I was a little unsure... however it was a great decision to use Spacemaker! #

All the team were extreemly friendly, helpful with their advice & very professional. They were able to accomadate our short timescale and the instilation went without a hitch in 2 1/2 days for wardrobes in 3 bedrooms and a dressing room. Fitters were happy to make any changes onsite to amend & improve the design.
Especially impressed with the resessed lighting in the predrilled side groves with sensors when the doors open & close. Clean & tidy too!
A couple of minor snags were quickly remedied without any questions within days of asking &
Claire Scowen who managed all this for me was amazing.
The high quality of all the materials & the finishing touches were, I found, to be equal to, if not better than Sharpes. I particuarlly liked the fact that the wardrobes came with fitted backs as standard.

My only other comment it that I would prefer to have the option of a physical brochure, it is not always easy just scrolling back & forth on line. My lovely designer leant me his, so made it much easier for me. Cost vs ease for customer trying to choose!!

Excellent communication all round & I still have one more bedroom to do befoe Christmas so can't wanit for Spacemaker to come back to do this one too.
I can highly recommend Spacemaker Furniture.
Thank you to all who worked on my home, Jenny

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Ben and Lawrence for fitting…

Thank you Ben and Lawrence for fitting our wardrobes. They both worked efficiently and were very tidy. We had a slight issue with one of the glass panels (not their fault) but they came and changed that for us without any fuss.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

Job really well done.

Ben has just fitted a run of shelves with cupboards and drawers underneath. Not only are we really happy with the product but Ben was such a professional. He was polite, efficient and unobtrusive and even helped with a small, unrelated problem we had. Thank you. Job really well done.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

High expectations set and met

No pressure selling, did what they said they would do and when, and delivered high quality output. Very happy. Professional courteous staff.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

I love my new wardrobes

I love my new wardrobes. From start to finish the process took 5 weeks and the installation was first class.
I would highly recommend Spacemaker.

August 11, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you, Linda, for your lovely review! We’re so pleased to hear you love your new wardrobes and that we met your expectations. Your recommendation means a lot to us!

Warm regards,
The Spacemaker Team

Rated 1 out of 5 stars

Do not use this company!

At this company we are paying a luxury price for a not so luxury product…our issues with this company are still ongoing even after a few months. After the design process and signing the contract, the nightmare began. We had them come out to fit our media wall, of which ended up being ill fitted with components sticking out, shelving being misaligned, the built in lighting not working, other lighting being a completely different colour, scuffed handles, damage to our flooring; frankly the list goes on. We even have evidence of the fitter having not covered the floor/taken care with the fitting process, besides the two small pieces of cardboard place on the flooring. Eventually, after countless calls trying to discuss what we had been left with we finally got an answer. Yet again another attendance and time off work, to be refitted and still our issues have not been solved. We have again been left with the scuffed handles, units now with random drill holes and down lights a completely different colour; as well as no acknowledgment to the damage to our flooring. As I said, this process has been ongoing for months. In total we have had four attendances (just to actually fit our media wall/survey) and a total of seven visits from the very start of the process. All of this said, we easily would have been satisfied had the company responded to our emails and calls within the same week of contacting. There was an alarming lack of communication as to when things would be fitted, what would be done when we had issues etc and the worse part, not even an apology or any empathy on their part as to this painful process that has been dragged out. Unfortunately this is the tip of the iceberg, do not use this company!!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient, stylish and a stress free instal

Lawrence was extremely efficient and professional - left the room clean and the installation was great/stress-free. He just got on with it and we’re very happy with the results.

July 8, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your great feedback! We’re so pleased to hear that Lawrence made a great impression and we’re really glad you’re happy with the results.

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Ben was efficient friendly &…

Ben was efficient friendly & unobtrusive. He worked hard & made minimal noise considering he was fitting wardrobes. I was pleased he covered our stair carpet before beginning. He made a beautiful job of our wardrobes & left everything clean & tidy. We’re delighted with our new storage!

July 7, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your kind words! We're delighted to hear how pleased you are with your new wardrobes and the care Ben took throughout the installation, it’s great to know his efforts made such a positive impact.

We’ll be sure to pass on your feedback, Ben will really appreciate it. Enjoy your new storage!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Lawrence from Spacemaker was amazing

Lawrence was amazing. Professional, polite and so helpful. His work is outstanding, detailed and beautifully done. Our cupboards look beautiful
Spacemaker did a wonderful job. From the initial discussion to the installation, everything was handled well. And the price is very competitive

June 21, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your fantastic review! We're thrilled to hear how pleased you are with your new furniture and the overall experience with Spacemaker. Lawrence will be overjoyed to know his professionalism and craftsmanship made such a strong impression.

We’re so glad the process was smooth from start to finish and that you found real value in both the quality and price. Thanks again for choosing Spacemaker!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

They gave great advice and support to…

They gave great advice and support to design and build cabinets in difficult spaces. Everything was clear, carried out exactly as promised and priced with care and professionalism. Highly recommend.

June 13, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear David,

Thank you so much for your kind words! We're delighted to hear you felt supported throughout the design and installation process, especially in working with those challenging spaces.

We truly appreciate your recommendation and are so glad you chose Spacemaker!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Ben is the best !

The standard of this company is very high, the finish of the cupboards is floorless.
We had Ben to do the buildout who was great and I would highly Ben and the company

June 13, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you, Gareth, for your fantastic review! We're so pleased to hear you're happy with the quality of your furniture and the overall service. Ben will be thrilled to know he made such a great impression, we agree, he’s very good!

Thanks again for your kind words and recommendation. We’re so glad you chose Spacemaker!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Exceptionally Talented Designer Nicola

Outstanding Service from Start to Finish!

From the moment I reached out to Spacemaker for wardrobes and media unit fitting, the entire process was smooth, professional, and exceeded my expectations. Here’s a breakdown of my experience:
1. Designer – Creative and Attentive.
The journey began with Nicola, who was extremely knowledgeable and took the time to understand my space and my needs. She was not only friendly and approachable but also provided innovative ideas and considered our suggestions too. The design process was collaborative, and she made sure to incorporate our preferences while offering expert suggestions. I felt like my vision was truly being brought to life. Nicola truly champions customer service and she is subject matter expert in design and consultation. I was almost so close to place an order with a different brand but once we met with Nicola she completely changed our mind to go with Spacemaker due to her exceptional product and industry knowledge and amazing customer services. She is definitely an asset to the company.

2. Surveyor – Precise and Detail-Oriented
Once the design was finalized, the next step was the surveyor visit. Steve was punctual and thorough in measuring the space. He asked relevant questions to ensure the final design would work seamlessly in our rooms and that there would be no surprises during installation. It was clear that he knew exactly what he was doing.

3. Fitters – Professional and Efficient

On installation days, the fitters arrived on time and with all the necessary tools and materials. Ben, Mark, Lawrence and Gary worked efficiently and professionally, taking great care to ensure everything was installed to perfection. They were respectful of my home, cleaned up after themselves. I was impressed with their attention to detail and the quality of the final product.

Overall I am absolutely thrilled with my new wardrobes and media units. The entire team at Spacemaker has been fantastic from start to finish, and I wouldn’t hesitate to recommend them. The combination of great design, expert surveying, and flawless installation made this a stress-free experience, and the end result is a furniture that perfectly suits my space and lifestyle.

If you're looking for a reliable, professional wardrobe fitting company, Spacemaker should be your first choice.
You guys are doing an amazing job, just keep up the good hard work.

June 11, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Sheraz,

Thank you so much for your incredible review! We’re absolutely thrilled to hear how happy you are with your fitted furniture. Your detailed feedback means the world to us, and we’re so pleased the entire experience exceeded your expectations.

We’ll be sure to share your praise with the whole team, they’ll be over the moon! Thanks again for choosing Spacemaker.

Warmest regards,
The Spacemaker Team

Rated 5 out of 5 stars

Would Highly Recommended

Thank you Ben, professional, efficient and genuinely helpful throughout the process. Arrived on time, worked with care and walked me through what had been done. Would highly recommend!

June 3, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your kind words and recommendation Lauren!

We're delighted to hear that Ben provided such a professional and thoughtful service. It’s great to know he took the time to walk you through everything and made the whole process smooth and reassuring.

We’ll be sure to pass on your thanks to him, he’ll really appreciate it!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Excellent installation by Ben

Excellent looking and Our installer Ben did a fantatstic job and was very informative and helpful. Great job Ben!

May 29, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your fantastic feedback! We're so pleased to hear that you're happy with the installation and the end result.

We really appreciate you choosing Spacemaker, and we’ll be sure to pass on your kind words to Ben!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Ben and Lawrence arrived on time and…

Ben and Lawrence arrived on time and were professional. They completed their installation on time.

May 28, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your feedback! We're pleased to hear Ben and Lawrence provided a punctual and professional service and we hope you’re enjoying your newly fitted furniture!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

We had Ben install a bookcase in our…

We had Ben install a bookcase in our son’s room today.
Was bang on time and worked without any fuss. End product looks amazing.
Big thumbs up 👍🏻

May 23, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your great feedback! We’re so glad to hear Ben delivered such a smooth and timely installation and that you’re loving the new bookcase. Big thumbs up right back at you James, thank you so much again!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

First Class Service…

From the beginning excellent service from Nicole. Lawrence who fitted the wardrobes was excellent and left the room tidy. Very professional and am thrilled with the wardrobes first class job.

May 16, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Pam & Jim,

We're delighted to hear you had such a positive experience from start to finish.

We’re so pleased you’re thrilled with your new wardrobes, thank you so much for choosing Spacemaker and for the lovely review!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Great Workmanship & Effeciency

We are absolutely delighted with our media wall which looks amazing. Our fitter, Lawrence, was very efficient, clean tidy and affable. His workmanship and attention to detail was excellent. We couldn’t be more pleased and are happy to recommend Spacemakers to anyone. Sue & Andrew Card

April 25, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Sue and Andrew,

Thank you so much for your wonderful review! We’re thrilled to hear how delighted you are with your new media wall. It’s fantastic to know that Lawrence’s workmanship, efficiency, and attention to detail made such a great impression, he’ll be so pleased to hear your feedback.

We truly appreciate your recommendation and are so glad we could help bring your vision to life. Enjoy your beautiful new space!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Very pleased with our new bedroom!

Very pleased with our new bedroom!
Joanne listened to and met our needs.
We were impressed with the installation - from the care and attention to detail by the surveyor (Andrew) and the installation team (Mark and Rhys).

April 18, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your kind words! We're delighted to hear you're pleased with your new bedroom. It's wonderful to know that Joanne, Andrew, Mark, and Rhys all contributed to a smooth and attentive experience. We'll be sure to pass along your compliments to the team, they'll be thrilled!

Thank you for choosing Spacemaker, we hope you enjoy your new space for years to come.

Warm regards,
The Spacemaker Team

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