Spacemaker Group Ltd Reviews 376

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, highlighting their positive attitude from design to installation. Many people are delighted with the high quality of the products and the excellent service received, often noting the smooth process and the beautiful, well-built results. However, some customers were dissatisfied with the product quality and service, experiencing issues such as ill-fitting components, misaligned shelving, non-functional lighting, and damaged flooring. These reviewers also reported problems with "push to open" drawer runners, design oversights, and manufacturing defects that required complete replacements, leading to significant disruption and a prolonged resolution process.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent service from start to... See more

Product

Reviewers highlight positive aspects of product quality and design. Many customers are thrilled with their... See more

Quality

People report positive experiences with quality. Many customers are thrilled with the high quality of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had bedroom and media wall fitted and extremely pleased with the results. Big thank you to Joe who help me with the design and Gary, Lawrence & Ben for their excellent work with installatio... See more

Rated 5 out of 5 stars

Ben was efficient friendly & unobtrusive. He worked hard & made minimal noise considering he was fitting wardrobes. I was pleased he covered our stair carpet before beginning. He made a beautiful job... See more

Company replied

Rated 5 out of 5 stars

Lawrence and Ben did an amazing job fitting our custom made wardrobe. Professional, hard working, polite and friendly. They completed the job on the day, respected our home, leaving the room cle... See more

Rated 5 out of 5 stars

From start to finish they were very helpful and professional, for a product that seemed expensive, WOW. My wardrobes are beautifully finished and well built. They made the whole process so easy fr... See more


Company details

  1. Fitted Furniture Supplier
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Home Improvement Store

About Spacemaker Group Ltd

Written by the company

SPACEMAKER FITTED FURNITURE
Designed for Your Home,
Built to Last.

At Spacemaker, we specialise in bespoke, fully fitted furniture that transforms homes across the South East of the UK. With over 40 years of expertise, we take pride in crafting high-quality storage solutions for bedrooms, home offices, and living spaces, designed to maximise space while enhancing your home’s style.

Our process is seamless from start to finish. We offer a free in-home design consultation where our expert designers take the time to understand your needs, measure your space, and create a tailored solution. Every piece of furniture is crafted in our Essex factory, ensuring exceptional quality and attention to detail at every stage.

From modern to traditional designs, we offer an extensive range of styles, finishes, and smart storage solutions to perfectly complement your home. Our skilled installation team ensures a flawless fit, leaving your space looking immaculate.

With a commitment to craftsmanship, customer care, and innovative design, we help homeowners create beautifully organised, stylish spaces that stand the test of time. If you're looking for custom-made furniture built around your needs, Spacemaker is here to help.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

376 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Super efficient

Super efficient, friendly, knowledgeable. Room neat and clean after wardrobes were fitted.

April 14, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your lovely feedback Theresa. Enjoy your new wardrobes!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Ben spacemaker fitter

Ben fitted our wardrobes this morning.
Excellent fitter, very polite and professional. Highly recommend

April 10, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your lovely feedback Louise, we're so glad to hear Ben made a great impression, he’ll be delighted. Enjoy your new wardrobes, and thank you for taking the time to post this review.

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Media and lounge furniture.

The designer and surveyor both very pleasant and efficient. The fitter and his apprentice arrived early were both pleasant and profesional. The job was well fitted and they cleaned thoroughly before leaving. Could not have wished for better

April 9, 2025
Unprompted review
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Reply from Spacemaker Group Ltd

Thank you so much Bob for your kind words! It’s great to know everything was fitted to a high standard and left spotless.

We’ll be sure to pass on your feedback to the designer, surveyor, and fitting team, it means a lot to them and to us. We're so pleased you're happy with your new media and lounge furniture, and truly grateful for your support.

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Fitted Bedroom Wardrobes

Spacemaker provided us with quality fitted wardrobes at a competitive price. The whole process was very smooth.
Initial consultation, survey and installation were completed professionally and issue free.
Communication was excellent and documentation was provided and explained.
Ben and Gary installed the wardrobes with great expertise. Both were pleasant and respectful, everything was left clean and tidy post installation. I would definitely reccomend using spacemaker furniture for fitted wardrobes. Excellent service.

April 7, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your wonderful review! We're delighted to hear that the entire process was smooth and professional. It’s fantastic to know that our communication and documentation helped make everything clear and stress-free.

Ben and Gary will be thrilled to hear your kind words, we’re lucky to have such skilled and courteous fitters on our team. We truly appreciate your recommendation and are so pleased you’re happy with your new fitted wardrobes.

Thanks again for choosing Spacemaker!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Fitted bedroom wardrobes

From start to finish the process was faultless and seamless.
Initial consultation, survey and installation were completed professionally and issue free.
Communication was excellent and documentation was provided and explained.
Mark installed perfectly, and was polite friendly and respectful, everything was left clean and tidy post installation.

April 2, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Andrew,

Thank you for your fantastic review! We’re so pleased to hear that your experience was seamless and professional. Clear communication and a smooth process are exactly what we aim for, and it’s wonderful to know we delivered.

A big thank you for your kind words about Mark, we’re proud to have such dedicated team members who go the extra mile to provide a courteous and tidy service.

We hope you enjoy your new fitted wardrobes for many years to come!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

My new look bedroom

The fitting took less than expected. Am so pleased with my wardrobes, wonderful quality. The fitter, Ben, was pleasant, very courteous and helpful.

April 4, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Lynne,

Thank you so much for your review! We’re delighted to hear how pleased you are with your new wardrobes, the quality of our fitted furniture is something we take great pride in. It’s also wonderful to know that Ben made such a positive impression; we’ll be sure to pass on your kind words.

We’re glad the fitting was quicker than expected and hope you enjoy your new space for many years to come.

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Gary did a great job fitting our…

Gary did a great job fitting our wardrobes and was extremely helpful

April 3, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your kind words! We’re so pleased to hear that you’re happy with your new wardrobes and the fitting service.

Thanks again for choosing Spacemaker, and we hope you enjoy your new furniture for years to come!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Spacemaker Fitted Wardrobes

Spacemaker provided us with quality fitted wardrobes at a competitive price. They were designed and installed in only a few weeks. Excellent service!

April 2, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your lovely review! We’re thrilled to hear you’re happy with your new fitted wardrobes and the service you received. It’s great to know we delivered on both quality and turnaround time, we always aim to make the whole process as smooth and efficient as possible.

Enjoy your new space, and thanks again for choosing Spacemaker!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Great product, fuss free installation

Great product, fuss free installation

Had a set of fitted wardrobes and chests of drawers for the bedroom and a large media unit for the lounge.
I've used Spacemaker in a previous property so had no hesitation in using them again.

Brilliant all round, from the good range of products and design options to the designer visits, surveyor to check the details and especially the 3 fitters, Gary, Mark & Rhys.
They arrived at 10.30, after a 3 hour drive, checked the plans against the rooms and just got on with the job. 4 hours later with no fuss, queries or moans, they were finished and out the door leaving both rooms clean and tidy.
A credit to them and the factory that makes the furniture to order.

The whole process took just 8 weeks from the first design visit to fitting day. Brilliant!

March 17, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Mr. Reed,

Thank you so much for your fantastic review, and for choosing Spacemaker again! It means a great deal to us when returning customers place their trust in our team and products. We're delighted you’re pleased with your new fitted furniture, and that the whole process was smooth and efficient.

A big thank you for highlighting Gary, Mark, and Rhys, we’ll be sure to pass on your kind words. We take real pride in delivering not only high-quality, made-to-measure furniture but also a stress-free experience from start to finish.

Wishing you many years of enjoyment with your beautifully fitted spaces!

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Spacemaker fitted wardrobes

From first contact Spacemaker were honest, helpful and efficient. Quality of the wardrobes are excellent. The fitting on the day by Lawrence was efficient and perfectly done. Excellent service all round.

March 13, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much Ian for your kind words and fantastic 5-star review! We’re delighted to hear that you had such a positive experience with our team. We really appreciate you taking the time to share your feedback and for choosing Spacemaker to transform your space.

Best wishes,
The Spacemaker Team

Rated 4 out of 5 stars

Speedy delivery and installation

We chose this company partly because they could offer a short timescale between ordering and installation. In just under three weeks the wardrobes were delivered and erected by Mark and Rhys. They worked efficiently, clearing all debris before they departed. We are pleased with these additions to two bedrooms but 4 stars because we await a minor rectification issue on a hinge to one door and a copy of our 10-year guarantee certificate.

February 19, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Dear Jean,

Thank you for taking the time to share your experience, and for your kind words about the efficiency of Mark and Rhys. We're so pleased you're happy with your new wardrobes and that the quick turnaround met your expectations.

We’re sorry to hear there's a minor rectification still outstanding, and we appreciate your patience. Our team will ensure the hinge issue is resolved promptly and that your paperwork is sent over without delay.

Thanks again for choosing Spacemaker, we truly value your feedback and the opportunity to make things right.

Warm regards,
The Spacemaker Team

Rated 5 out of 5 stars

Lawrence did a great job

Lawrence did a great job in fitting two wardrobes in my main bedroom. A first class finish. He was efficient, tidy and polite. Thank you

March 15, 2025
Unprompted review
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Reply from Spacemaker Group Ltd

Thanks for your kind words! We’re so pleased to hear that Lawrence did a great job and that you’re happy with his work. He’ll really appreciate the shoutout!

Enjoy your new wardrobes, and if you ever need anything, just let us know.

Best,
The Spacemaker Team

Rated 5 out of 5 stars

Truely outstanding work by our fitter…

Truely outstanding work by our fitter Lawrence this week. He completed 2 bedrooms with fitted storage and wardrobes to an excellent standard. He worked so hard, very polite and extremely tidy. The furniture itself seems very good quality and the designer was very helpful in designing something that fitted our needs, order number 66361, would highly recommend

March 12, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Hi Angela,

Thanks so much for your lovely review! We’re thrilled to hear that Lawrence did such a great job, he’ll be really happy to know how much you appreciated his work.

It’s also great to hear that the design process worked so well for you and that you’re happy with the quality of your new furniture. We really appreciate the recommendation and hope you enjoy your new storage for years to come!

If you ever need anything, just give us a shout.

Thank you again,
The Spacemaker Team

Rated 5 out of 5 stars

Gary the installer

Gary who installed the wardrobe was very helpful and knowledgeable about the product and deserves recognition for his ability a customer service.
John Robinson

March 12, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Hi John,

Thanks so much for your kind words! We’re really happy to hear that Gary was so helpful, he’ll be chuffed to get the recognition he deserves!

Hope you’re loving your new furniture, and if you ever need anything, just let us know.

Best,
The Spacemaker Team

Rated 5 out of 5 stars

Ben & Nathan did a brilliant job…

Ben & Nathan did a brilliant job fitting our wardrobe today.

March 12, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Hi there,

Thanks for your review! We’re so glad to hear that Ben and Nathan did a great job fitting your new furniture. We’ll be sure to pass on your kind words to them!

Enjoy, and if you ever need anything, we’re here to help.

Best,
The Spacemaker Team

Rated 5 out of 5 stars

Really quick and top quality service

Really quick and top quality installation. In and out all in a morning. Professional and polite installer (Lawrence). Would 100% recommend to anyone.

March 11, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Hi Darren,

Thanks so much for your awesome review! It’s great to hear that your installation was quick, top-quality, and hassle-free. Lawrence will be really happy to know he made such a great impression!

We truly appreciate your recommendation and hope you enjoy your new fitted furniture. If you ever need anything, just let us know!

Best,
The Spacemaker Team

Rated 5 out of 5 stars

Recently had wardrobes put in by mark…

Recently had wardrobes put in by mark and Rhys. On 10th March On time very tidy and efficient and done an amazing job couldn't be more pleased. Thanks lads

March 10, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your fantastic review!

We're thrilled to hear that you're so pleased with your new wardrobes. Mark and Rhys take great pride in their work, and we’ll be sure to pass along your kind words. Enjoy your beautifully fitted furniture, and if you ever need anything else, we’re here to help!

Best,
The Spacemaker Team

Rated 5 out of 5 stars

The whole process was excellent

The whole process was excellent!
Thanks to everyone, professional and smooth at every level , from the first design sketches to the installation. Thanks to Aga, Tendai, Claire , Lawrence !

March 8, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you so much for your fantastic review! We're so pleased to hear that you had such a smooth and professional experience from start to finish. Your kind words mean a lot to us, and we’ll be sure to pass your thanks on to Aga, Tendai, Claire, and Lawrence, they’ll be delighted to know they made a difference!

Enjoy your new furniture, and if you ever need anything in the future, we’d love to help.

Best wishes,
The Spacemaker Team

Rated 4 out of 5 stars

Great quality wardrobes and installation. Sales service a little patchy

Overall the wardrobes look great and the fitter Lawrence was really efficient, friendly and professional. He's done a great job on the installation. Definitely 5* experience with Lawrence.

I have used spacemaker before and been really happy with the wardrobes and experience but this time i had issues with lots of delays to my order, items being discontinued once i ordered them, difficulties getting responses timely from contacts at spacemaker and having to chase a lot. But this may have been connected to my original sales agent retiring mid way through my contract being booked. It did put me off continuing with the order but I persevered due to previous experience and quality of the wardrobes. Hopefully this was just a one off but reflected in the rating score.

March 6, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Thank you for your honest review and for choosing Spacemaker again. We’re really pleased to hear that you love your wardrobes and that Lawrence provided such a fantastic installation experience he’ll be delighted to receive your kind feedback!

However, we’re truly sorry that this time around, the sales and order process didn’t meet the high standards you previously experienced with us. We completely understand how frustrating delays, discontinued items, and communication difficulties can be, and we sincerely regret the inconvenience this caused. While there may have been some unexpected challenges along the way, we take full responsibility for ensuring a smooth experience at every stage.

Your feedback is invaluable, and we will use it to improve our processes and communication so this doesn’t happen again. We really appreciate your patience and loyalty, and we hope to have the opportunity to provide you with a seamless experience in the future.

Best wishes,
The Spacemaker Team

Rated 5 out of 5 stars

Great Experience. From the initial sales visit from…

From the initial sales visit from Joseph to the submission of plans and quotation I have found Spacemakers excellent to deal with.
Once I signed off on the three sets of wardrobes ordered production to setting the fitting date was satisfyingly short.
The fitters Lawrence, Ben, Mark and Rhys were a pleasure to deal with and they were very professional in the job they did and the quality of their work. They made great efforts to clean up after themselves and I am delighted with the end product.
Would have no hesitation in recommending Spacemakers.

March 5, 2025
Unprompted review
Spacemaker Group Ltd logo

Reply from Spacemaker Group Ltd

Hi Tony,

Wow, what a fantastic review, thank you! We're really pleased to hear you had such a great experience from start to finish. Joseph, Lawrence, Ben, Mark, and Rhys will be delighted to know they made the process smooth and enjoyable for you.

It's great to hear that you're loving your new wardrobes! We always aim to provide top-quality fitted furniture with a hassle-free experience, so knowing you're happy with the result means a lot to us.

Thanks again for your kind words and recommendation, we really appreciate it! If you ever need anything in the future, just give us a shout.

Best,
The Spacemaker Team

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