SpaMedica Reviews 

1,967
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,002 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their kindness, professionalism, and helpfulness, making the entire process comfortable and reassuring. The service is frequently described as efficient and well-organized, with many appreciating the clear explanations and smooth procedures. Reviewers often highlight the excellent results of their procedures, noting significant improvements in vision and overall quality of life. However, some customers experienced dissatisfaction with aspects such as long waiting times, feeling rushed during procedures, or issues with post-operative care and follow-up appointments. A few people also reported concerns regarding the organization of appointments and communication about potential complications or the nature of the medical staff.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism, kindness, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency and care received from staff... See more

User experience

Clients share positive opinions on user experience, with many describing the overall process as excellent and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing significant satisfaction with... See more

Quality

Customers generally report positive experiences with the quality of service and care, with many praising the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly,reassuring,professional staff.Everything is explained,questions answered.You are given a small locker to put personal effects in.Water was given if required.Did not feeling rushed at a... See more

Company replied

Rated 5 out of 5 stars

I had a cataract procedure at SpaMedica Bolton this week. I can honestly say that from start to finish their care and professionalism was absolutely wonderful. I was extremely anxious on the day but t... See more

Company replied

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

The staff at Spamedica Poole were absolutely great. Friendly, Helpful & Proffessional in every way. The whole experience of the Lazer treatment has made a massive difference to my everyday life. Driv... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,967)

916 reviews in the last 12 months

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Rated 5 out of 5 stars

Spa medica Bolton,enspired confidence…

Spa medica Bolton,enspired confidence and were totally professional.All staff were very skillful and caring also explained what was happening in a easy to understand way.

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Whole new world

After I had cataract surgery it was like waking up to a whole new world, I can see colours that I haven’t seen for quite some time and the whole experience of surgery was amazing, I would strongly recommend this procedure to those who need to have cataract removal and replacement.

April 24, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review! We are are so happy to hear about the excellent outcome of your cataract surgery.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Thank You

From the moment I was picked up by the driver until I was taken home the service was first class. Reception the nurses the surgeon everyone was absolutely amazing fantastic, I cannot speak highly enough of the treatment the professionalism of all your staff.
Thank you.

April 22, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review! We are glad to hear your experience from the very start to the end was first class.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant from pre op to surgery make you feel at ease from start to finish can't thank spamedica bolton enough.

April 24, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

My experience at SPA Medica

Staff are very polite and professional.
Would recommend this surgery to anyone looking for a cataract surgery.

April 21, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Spa medica Skemersdale

Spa medica Skemersdale. Are great this is my second cataract op. The staff are amazing. They can’t do enough for you from beginning to end. I would recommend them to anyone who needs an eye op

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review about SpaMedica Skelmersdale.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Simply outstanding.

To have any proceedure to do with the eyes envokes any emotion from alarm to fear ! I experienced all on the spectrum. Spa medicare ( Blackpool) dispelled all. From first to the last attendance when the proceedure took place, all the staff were outstanding, in dealing with each and evey issue. At the point of actual proceedure I as aware and ready. The actual proceedure which lasted not more than 10 minutes was not as bad as my mind had at one point believed.The surgeon was brilliant as were all the staff. The calming and professional guidence of all , made the experience far more manageable and easyto deal with.

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review! We are glad to hear your experience was 'simply outstanding'

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Bolton Greater Manchester

SpaMedica Bolton Greater Manchester
Fabulous from start to finnish could not of asked for better treatment for my cataract operation. Right from diagnostic to operation. Helpful and informativeness and put at ease.

April 22, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Unnecessary worry.

I was worried about the whole procedure. However, I can honestly say it was fantastic. Everyone you meet during the process are fantastic. I can't recommend them any higher than 10/10.

April 22, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review! We are so happy to hear that your experience was fantastic and worry free.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

My cataract surgery

When I arrived at SpaMedica I was given a very nice welcome from the receptionist and everyone who was connected to my eye surgery. Would recommend SpaMedica to anyone.

April 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the review! We are glad to hear you would recommend us to anyone.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Swansea

My experience at SpaMedica Swansea was amazing. I was so frightened and nervous , I had no reason to be at all. All the staff were great, after my 1st visit for my assessment. My 2nd.& 3rd visits I was welcomed with a nice cup of tea and biscuits. The surgery took 6 or 7 minutes on both occasions I visited the hospital. Now I can see clearly in both eyes. l'm looking forward to my new glasses. Thanks to all at SpaMedica Swansea.

April 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review about SpaMedica Swansea! We are so happy to hear that both your experiences were positive.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

The Clinical staff were excellent,made…

The Clinical staff were excellent,made to feel welcome ,all part of the procedure explained in detail ,made to feel welcome at ease,very pleasant,professional service.

April 21, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Excellent care. The staff were very friendly and welcoming

The staff were very friendly and welcoming and put me at ease They were very caring and informative. Very easy to make appointments. Excellent quality of care. Patient portal was very straightforward to use. All round excellent.

April 9, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review! We are glad to hear about your experience and that our patient portal was straightforward to use.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Good communication on what to expect…

Good communication on what to expect before, during and after my cataract removal.
Staff were approachable, friendly and knowledgeable.

April 13, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Excellent clinic

From reception to surgery everyone made me feel really relaxed & explained every step of the process even in surgery every procedure was explained, all in all a very pleasant & professional experience, I’m so glad to have chosen Spamedica Bolton& would highly recommend them

April 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review! We are happy to hear you were glad to have chosen SpaMedica Bolton for your surgery.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Had my second surgery on left eye …

Had my second surgery on left eye on Monday. I had been worried about the procedure as I have some problems with right eye. But I needn't have worried as everything went very well. And all the staff are amazing. Thank you.

April 20, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Just had my second cataract surgery at…

Just had my second cataract surgery at Spa Medica Wokingham. As with my first surgery 6 weeks earlier every step of the process was very professional and I felt completely at ease throughout.My long distance eyesight is vastly improved with no need for driving glasses.

April 16, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for the lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

EXCELLENT CUSTOMER CARE FROM SPAMEDICA WATFORD

I had a first cataract removed 3 weeks ago. I am truly appreciative of excellent customer care and service and I cannot fault the attention I have received throughout the process.
I attended the Watford branch where all staff are supremely patient, kind and completely reassuring. This inspires confidence in a procedure of such a delicate nature. The whole process was completely smooth running and the literature provided is also highly reassuring. I have my post operative review in a few weeks' time and I hope to have second cataract removed in due course. Waiting times have been very acceptable and I hope my second procedure will be as straightforward. Thank you to all staff at SpaMedica Watford.
SJH

March 31, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely review! We are so glad to hear about your experience at SpaMedica Watford. We look forward to seeing you again.

Kind regards,
SpaMedica Team

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