SpaMedicaReviews 

1,964
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and friendly demeanor, making the entire process comfortable and reassuring. The service is frequently highlighted as excellent, with many appreciating the clear explanations provided at every stage and the overall efficiency of the procedures. People are particularly impressed with the quick, painless, and stress-free nature of the operations, often resulting in dramatically improved vision and a new perspective on the world. However, some customers also noted issues with organization, experiencing long waiting times between appointments and tests. A few other people also felt that the pre-operative information or post-operative care could be improved, with some reporting unexpected vision outcomes or difficulties with follow-up. There were also isolated reports of challenging experiences during procedures, including technical issues and less satisfactory staff interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as... See more

Product

People report positive experiences with the product, with many reviewers noting a dramatic improvement in... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

From reception to discharge the care from staff was absolutely fantastic ! The cataract opp was as painless as described and the surgeon talked me through everything that was happening. I can't thank... See more

Company replied

Rated 5 out of 5 stars

This was or could have been a very anxious time for me. However I can only say, that not only was it a good experience but an excellently carried out procedure. Spamedica has a completely new style... See more

Company replied

Rated 5 out of 5 stars

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one. The actual surgery... See more

Company replied


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,964)

913 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent result

The whole procedure was quick and painless, and the staff informative, friendly, and reassuring. My distance vision is now excellent, and I only need glasses for extended reading. I am absolutely delighted, and very grateful.

April 16, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review! We are glad to hear about your positive experience and outcome.

Kind Regards,
The SpaMedica Team

Rated 5 out of 5 stars

First class service from start to…

First class service from start to finish. Very well organised and very professional. Friendly staff - all reassuring too. Cataract operation was fine. Had a bit of pain later but telephoned SpaMedica help line and my surgeon phoned me personally 30 minutes later to give the me the advice and additional reassurance I sought .EXCELLENT in every way. Why the NHS can’t be as organised as companies like I just do not know.

May 1, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review! We are glad to hear your experience was so positive and that you benefitted from our help line.

Kind Regards
The SpaMedica Team

Rated 4 out of 5 stars

Unexpected very poor reading ability.

I had a good experience having my cataract removed and replaced with an nhs lens. But - I was not made aware at just how bad the reading ability would be with the nhs lens. I cannot read anything.

March 30, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review! We are sorry to hear that you're having difficulty reading after your surgery. After cataract surgery, you may still need glasses because a standard NHS monofocal intraocular lens (IOL) can only correct vision for either near or distance, not both. If you had both long- and short-sightedness before surgery, glasses are usually still required, though your prescription may change due to improved vision.

If you would like us to look into your concerns further, please email feedback@spamedica.co.uk with your full name, date of birth, and the hospital where you were treated. A member of our team will then get in touch with you.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

It's nice to see , to see againi…

I was put ease from the moment i arrived. The staff are friendly, the place very clean. The op itself was great, it was like going to dentist, but less painful. On the 2nd day after op, i was so excited, how clear and far i could see. 4wks later my optician say's i've now 20/20 vision in my right eye. My op was on the NHS . I can't wait to have my left eye done.

March 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review! We are happy to hear about your outcome after surgery.


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Staff

Staff, nurses and surgeon all very friendly and put you at your ease, Cataract op very quick and painless, waiting times for appointment very quick.

April 16, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review!


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

So glad I chose SpaMedica…

I needed both eye cataracts removed and from my first pre op appointment to the second cataract being removed my treatment has been excellent. My thanks to all the staff at SpaMedica at Capability Green for looking after me.

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review! We are happy to hear both your procedures were excellent.


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Help and reassurance

You go with obvious trepidation the first time but the the team of nurses etc are so helpful you soon relax as they explain all that will happen and the outcome is so much more than expected especially after both eyes are treated.

March 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review! We are happy to hear that the outcome of your procedure is better than expected.


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent Outcome

Whole procedure was without discomfort. Vision now absolutely perfect.

March 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the review!


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Amazing Experience!

Absolutely wonderful staff, the Opthalmic Surgeon Andre is truly amazing!
I could not recommend SpaMedica in Bolton enough I am so pleased with my surgery and the results.
Thank you Toni

April 28, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the lovely review!


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Cataract operation…

All appointments were were arranged to suit my calendar and I was not kept waiting. The operation wenr really well. All the staff are very helpful and freindly. The surgeon was excellent, gave great advice and kept me relaxed and fully informed throughout.

April 29, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the lovely review!


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

I had my cataract surgery on 27/4/26 at…

I had my cataract surgery on 27/4/26 at Wokingham SpaMedica, honestly all the staff there are amazing, I felt like I was a private patient not NHS, everything is explained to you, the clinic is extremely clean, I must say I saw the lady who does the cleaning numerous times busy keeping everything perfect!! There is free tea and coffee which is a bonus!!! The staff make all your fear go away, they are all very friendly and calming, my surgeon was very nice also a very calming manner, I actually couldn’t believe how quick the surgery was, excellent explanation of after care aswell, in the evening I realised just how bad my eyes were, everything is clearer, I don’t have to sit on top of the tv to watch it!! I’m looking forward to getting my other eye done, again the care of all at SpaMedica was absolutely superb and I would highly recommend SpaMedica at Wokingham to everyone.

April 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the lovely review! We are glad to hear about your positive experience and that you are looking forward to visiting us again for your second eye.


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

The whole procedure was excellent from…

The whole procedure was excellent from transport to surgery The staff were friendly and efficient The surgery was painless and carried out professionally

April 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the lovely review!


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

More than 5 stars

I had a cataract op. at Spa Chelmsford 6 days ago. I had requested the new lens set for long distance vision.
Plenty of bright lights, some mild discomfort but no pain, the op. went well.
Next morning everything was blurred, long, middle distance and close up, all blurred. By evening I was VERY despondent and phoned at around 5pm, I got a call back from an advisor within a few minutes. She said that sometimes the eye gets distorted during the op. and will return to normal shape gradually. (What great service at 5pm).
Next morning things were a little better, but the following day I could count the leaves on the trees and read a car number plate at 40 metres. I am delighted.

April 23, 2026
Unprompted review
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Reply from SpaMedica

Thank you for the 5-star review! We are glad to hear you are delighted with the outcome of your surgery.


Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Heartfelt Gratitude for Exceptional Care at SpaMedica Wokingham

Dear SpaMedica Team,

I hope this message finds you well. I am writing to express my deepest gratitude and appreciation for the outstanding care I received during my complex cataract surgery at SpaMedica Wokingham on Wednesday, April 22, 2026.

From the moment I entered the building, I was greeted with warmth and professionalism by the reception team, which immediately put me at ease. Millie, the admission nurse, was incredibly kind and reassuring, helping to alleviate my anxiety. Natalie, the Pre-Op nurse, provided clear explanations of the procedure and instructions, ensuring I felt relaxed and informed.

I am especially grateful to my Surgeon Dr Sarit, who took the time to personally greet me before the surgery. Her expertise and passion for her work were evident as she explained each step of the procedure, even singing along to the radio in the theatre, which created a calming and pleasant atmosphere. Dr. Sarit is truly a legend in her field, and her dedication to her patients is remarkable.

After the surgery, Janette, my discharge nurse, ensured I had all the necessary information and resources, including my eye drops and the SpaMedica booklet, "After Your Cataract Surgery." Her thoroughness and care were greatly appreciated as she guided me back to the main reception where my husband was waiting.

I cannot praise the entire team at SpaMedica Wokingham enough for their exceptional service and care. Thanks to all of you, I am now enjoying the vibrant colours and clarity of vision that I had longed for. Your dedication and compassion have made a significant impact on my life, and I am truly grateful.

Thank you from the bottom of my heart for making this experience so positive and for helping me see the world clearly again.

Warm regards,

Elizabeth Theresa Ball

April 22, 2026
Unprompted review
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Reply from SpaMedica

Hi Elizabeth, thank you so much for this wonderful and in-depth review about your experience at Wokingham.

Your story is so wonderful to hear, thank you again.

Kind Regards
The SpaMedica Team

Rated 5 out of 5 stars

Excellent experience

I had my first cataract surgery at the Wokingham clinic on 27th April 2026. All staff made my experience very pleasant and they put me at ease. The clinic was spotless. My surgery was very quick and 24hrs later my vision is already greatly improved with no issues. Would highly recommended SpaMedica to family and friends!

April 27, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica Wokingham! We are happy to hear about your visual outcome just 24 hours later.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

SpaMedica Bolton, excellent again

SpaMedica Bolton, excellent again. After having very successful cataract surgery on my left eye in February I was far less anxious when having similar surgery on my right eye on 24th March. Once again all staff from reception, the numerous nurses and surgeon were all very friendly and professional. Thank you to all the excellent team.

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review about SpaMedica Bolton! We are glad to hear both your experiences with us were excellent.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Staff and actual surgery absolutely…

Staff and actual surgery absolutely wonderful but rado and loud pop music very noisy not peaceful.

April 28, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your review! We are happy to hear that the staff and surgery were 'wonderful', however we will take back the suggestion that the music was too loud.

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Thankful

Had my Cataract surgery on 24thApril at Birmingham Clinic everyone was so helpful from made me feel so at ease thank you all Many Weale

April 24, 2026
Unprompted review
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Reply from SpaMedica

Thank you for your lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Spa medica Bolton,enspired confidence…

Spa medica Bolton,enspired confidence and were totally professional.All staff were very skillful and caring also explained what was happening in a easy to understand way.

April 24, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your lovely review!

Kind regards,
SpaMedica Team

Rated 5 out of 5 stars

Whole new world

After I had cataract surgery it was like waking up to a whole new world, I can see colours that I haven’t seen for quite some time and the whole experience of surgery was amazing, I would strongly recommend this procedure to those who need to have cataract removal and replacement.

April 24, 2026
Unprompted review
SpaMedica logo

Reply from SpaMedica

Thank you for your review! We are are so happy to hear about the excellent outcome of your cataract surgery.

Kind regards,
SpaMedica Team

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