SpaMedica Reviews 1,951

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,009 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional care, professionalism, and friendly demeanor, making the entire process comfortable and reassuring. The service is frequently highlighted as excellent, with many appreciating the clear explanations provided at every stage and the overall efficiency of the procedures. People are particularly impressed with the quick, painless, and stress-free nature of the operations, often resulting in dramatically improved vision and a new perspective on the world. However, some customers also noted issues with organization, experiencing long waiting times between appointments and tests. A few other people also felt that the pre-operative information or post-operative care could be improved, with some reporting unexpected vision outcomes or difficulties with follow-up. There were also isolated reports of challenging experiences during procedures, including technical issues and less satisfactory staff interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the entire process as... See more

Product

People report positive experiences with the product, with many reviewers noting a dramatic improvement in... See more

Location

Clients share ambiguous opinions on location, with many reviewers mentioning specific branches like... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The facilities, staff and treatment are all good. Just a minor suggestion: Because patients, more often than not, are told not to drive, they are reliant on families, friends or taxi services. For... See more

Company replied

Rated 5 out of 5 stars

From reception to discharge the care from staff was absolutely fantastic ! The cataract opp was as painless as described and the surgeon talked me through everything that was happening. I can't thank... See more

Rated 5 out of 5 stars

This was or could have been a very anxious time for me. However I can only say, that not only was it a good experience but an excellently carried out procedure. Spamedica has a completely new style... See more

Rated 5 out of 5 stars

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one. The actual surgery... See more


Company details

  1. Health & Medical

Written by the company

SpaMedica is one of the leading providers of NHS eye patient services and, in 2018, we became the largest NHS cataract surgery provider in the UK. Beyond cataract surgery, other NHS ophthalmology services offered include treatments for Age-Related Macular Degeneration (AMD) and Posterior Capsule Opacification (PCO), which is treated through a procedure known as YAG laser capsulotomy.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Eye Care and so do Spamedica.

This was or could have been a very anxious time for me.
However I can only say, that not only was it a good experience but an excellently carried out procedure.
Spamedica has a completely new style and competent way of making you feel better "How good health care should be."

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract surgery

I turned up for my appointment early, the receptionist took my details and asked me to sit and wait to be called.
I waited for nearly an hour with no update.
I was called through to the nurse and she did her tasks 5hen asked me to sit while the pellet in my eye dilated my eye.
After about an hour sitting there the consultant came and told us they were running late, this was very much appreciated.
I was called through to another room before theatre and everything was explained thoroughly again this was appreciated.
The surgeon came through and told me what he expected of me ,obviously no moving on the bed.
I stayed completely still and as the surgery went on he explained every step.
I felt completely relaxed and the surgery went well.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you to the team who were lovely, if I need treatment again I wouldn't hesitate to use you again.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent medical treatment.

Polite staff system regarding looking after patients.
Cleanliness of clinic also which is expected.
All the staff there are heros and deserve medals for the way they make you feel at home when you arrive for treatment well done.

June 17, 2026
Unprompted review
Rated 2 out of 5 stars

Post-operation follow up is pretty bad

The facilities and staff are very good. the post-operation is very bad. there is conflicting information when the nurse after the operation tells you to book an appointment to be seen after 4 weeks. But then, when you call the centre you get told to go to specsavers. Not only there is misinformation, but after you have your first eye done, then you will need to get your other eye done. And going through Specsavers again to be referred back to the same place that already got all your records it is a total waste and inefficient way of treating patients.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

A very patient friendly enviroment from…

A very patient friendly enviroment from all members of staff. I felt so valued that I miss coming back again.
The surgery was so smooth and the results overwhemingly briiliant.
I can recommend Spa without hesitation. Keop up the excellent vibe and Thank you very much for the hard work

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Most wonderful experience at SpaMedica…

Most wonderful experience at SpaMedica at St Caths Hospital for Cataract surgery. From start to finish so impressed by the level of care & service. Staff outstanding and caring & welcoming. Put at ease instantly! Would highly recommend.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

FANTASTIC CENTRE

FANTASTIC CENTRE, VERY NICE PEOPLE, DOCTORS HIGHLY RECOMMENDED. HAD CATARACT SURGERY, WAITED 6 YEARS, FOR SECOND ONE BUT OPTITIONSON'S WOULDN'T REFER ME, THEN I HAD A LOCUM AND SHE PUT ME THROUGH FOR SECOND EYE. WHICH I GOT SENT TO SPAMEDICA, YOU ARE AMAZING.

June 15, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract

The actual experience was very good. All staff were very friendly, professional and polite.
It was my second eye and this time a lot more liquid was used but I regarded that as a safety measure having had eye surgery many years ago
I did wait a long time for this cataract to be done but this was not the fault of Spa medica.

June 7, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent…

Arrived at Spa Medica at 08.20 for my right eye cataract operation.
The staff were very friendly and explained what would happen during the morning. Q who was the consultant doing the procedure was excellent explained what was happening also very caring. Thank you all. Lynn

June 13, 2026
Unprompted review
Rated 5 out of 5 stars

The only area which did not impress me…

The only area which did not impress me was the pre-op. There was too much waiting in the corridor between seeing various people and having the tests. Took 3 hours rather than one.
The actual surgery was very quick and very little hanging around. Wonderfully slick and polished routine.
All staff considerate, taking as much time as required. Excellent.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with Spamedica

My Experience with Spamedica, was a reassuring experience in itself from start to finish my procedure for my cataract with Spamedica was one of my best, explained details of procedure and the staff andSurgeon put me at my ease from start to finish absolutely Brilliant 👏 I would highly recommend Spamedica for any Cataract Surgery, from my experience there one of the best, Thank you so much for your Expertise Services.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

on 6th of june i had cataract surgery…2026

on 6th of june i had cataract surgery on my left eye, bolton the staff looked after me the whole time i was there. the operation only took 10 min no needles just drops, age 85 no problem. when ready i will have the other done. ps next day good vision.k parr

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

From my first pre op appointment to the…

From my first pre op appointment to the surgery 3 days ago I can honestly say that the whole experience was so much better than when I had my first cataract surgery at a busy NHS hospital. The staff were without exception friendly, helpful and informative. The procedure was quick and painless and my sight is already improving rapidly with minimal discomfort. I’m grateful to my opticians recommendation to SpaMedica.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Spa Medica - Bolton - Excellent

Spa Medica - Bolton excellent service both times would highly recommend them the teams on both occasions where marvellous put you at ease from the welcome arrival surgery to discharge and the wait time for the surgery was under four weeks.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I had my procedure today (12/5/26 for…

I had my procedure today (12/5/26 for cataract, I attended spa medica, dalston, was petrified of what I was about to face, as soon as I walked through the door I had so much support and attention from everyone, the 2 doctors relayed everything to me as I went through the treatment, I cannot thank them enough for the warmth and kindness they had for me, I certainly won’t be afraid when I have to have the other eye done, top service and very friendly staff 👏🏻👏🏻👏🏻

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Cataract surgery

I had excellent care while having cataract surgery.
All the staff are very caring and helpful.
I will be going for my second surgery in a few weeks
I can fully recommend Spamedica
Christine Davies

June 10, 2026
Unprompted review

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