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Sparetoolparts Reviews 

695
•
TrustScore 4 out of 5

3.9

Pneumatic Tools Supplier
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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful staff for providing honest advice, carefully guiding through purchases, and handling complex phone orders very smoothly and efficiently. Many people truly appreciate the exceptionally friendly customer service and the expert professional assistance when searching for difficult or obsolete replacement parts. Some reviewers were not happy with long delivery delays, extremely lengthy waiting times, and a complete lack of stock updates for ordered items. Additionally, a few individuals noted receiving incorrect products, experiencing frustrating communication issues, and facing serious difficulties when trying to get timely and satisfactory problem resolutions.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting helpful and friendly service over the phone.... See more

Product

Clients share ambiguous opinions on product experiences, reflecting a wide range of outcomes. On one hand,... See more

Order

People report ambiguous experiences with order processing, highlighting a stark contrast in customer service... See more

Customer service

Reviewers highlight positive aspects of customer service, describing representatives as polite, proactive,... See more

Service

Users describe positive interactions with service, highlighting very friendly telephone support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was met on the phone with a friendly greeting. I stated to the man what I wanted. He repeated my order, asked me to hold the line, and I didn’t have to wait very long before he returned with descrip... See more

Rated 5 out of 5 stars

I managed to speak with customer service assistant who was brilliant and found the correct part I was looking for and all went rather well and hassle free. Just waiting for my part to arrive as purcha... See more

Rated 5 out of 5 stars

Very helpful representative (James) he gave straightforward and honest advice on parts I required for a repair to an old Dremmel I own. He also gave options on new machines immediately sending details... See more

Company details

  1. Pneumatic Tools Supplier

Written by the company

SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible. We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.

Contact info

3.9

Great

TrustScore 4 out of 5

695 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 41% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(695)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Rare part...no problem

Ordered a (difficult to obtain) lawnmower drive cable repair kit last week, wasn't in stock but great communication updates and fast delivery once it got to them. Fitted a treat. Highly recommended.

March 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service - Highly Recommend

I reached out to James for a small plastic part that had broken on our Makita router and with a bit of back and forth we finally managed to identify the pesky part.

Really grateful he didn't give up on the task being that it is a low cost item, because without it, the router is pretty mush no use at all, so very much appreciated

Thanks again James!

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Ryobi 18 motor

Excellent service after initial mistake as good as there word product just as described and worked perfectly definitely would use this company again

February 13, 2024
Unprompted review

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