SparkReviews 

439
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, highlighting excellent service from start to finish. Many people appreciate the clear communication and thorough explanations provided by the team, making the overall process smooth and well-managed. The installation process is frequently described as quick, tidy, and hassle-free, with reviewers being very pleased with the results and the product's performance. However, some customers also noted issues with sales tactics, describing some salespeople as pushy. A few other people also felt that communication regarding scheduling and sub-contractors was lacking, leading to delays and a perceived lack of urgency in resolving issues.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as professional, friendly, and... See more

Service

Reviewers mention positive feedback about service, highlighting excellent communication and professionalism... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the excellent communication and... See more

User experience

Consumers find the overall user experience to be very positive, with many describing the entire process as... See more

Product

Customers had positive experiences with the product, particularly praising the solar panels for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more

Company replied

Rated 5 out of 5 stars

Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more

Company replied

Rated 5 out of 5 stars

Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish - felt no pressure to sign up from Oakley who certainly knew his stuff. Installers were great efficient, tidy and friendly and made sure we were ok with everythi... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(439)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

The team who came to complete my installation were brilliant! Tom, Henry and John worked really hard and were very polite! Cheerful, and very good with my little one!

May 27, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Gabriella,

I have passed your kind words on directly to the team that installed your solar system, thank you for spending your time leaving such lovely feedback!

Dan

Rated 5 out of 5 stars

Solar and battery installation

All I can say thanks you guys. you all have been really helpful thanks.

May 21, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Joe,

We must insist on thanking you! Thank you for choosing Spark and we will continue to be here and helpful for anything you need.

Dan

Rated 5 out of 5 stars

The guys are great really helpful and…

The guys are great really helpful and get on with the job thank you guys.

May 21, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thank you so much for the 5* review. The team at Spark are delighted that you are happy with your solar system installation.

Dan

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish - felt no pressure to sign up from Oakley who certainly knew his stuff. Installers were great efficient, tidy and friendly and made sure we were ok with everything before they left

May 20, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks so much for the review. Oakley is an absolute star member of the team and i'm please you were happy with his extensive knowledge and experience.

We appreciate you leaving your review and for choosing Spark for your solar install!

Dan

Rated 5 out of 5 stars

I was very impressed

I was very impressed with the company in general. Very thorough and explained things simply not confusing you with jargon. Customer support is very good aswell if you have any questions.

May 19, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Daniel,

Really happy to hear you were impressed, we aim to please! Thanks for taking your time to review us, it helps us so much.

Dan

Rated 5 out of 5 stars

Very professional the install was done…

Very professional the install was done in a day and they were very diligent in their work. They double and triple checked their work before leaving especially when the system kept saying there was a fault when in fact there wasn’t one. Highly recommend

May 19, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Daniel,

Thanks for leaving us a 5* review for your solar system installation. I am pleased it all went well and that you have the confidence from the team that it was all done to an above and beyond standard - that's exactly what we aim for!

Dan

Rated 5 out of 5 stars

I can’t recommend Spark highly enough

I can’t recommend Spark highly enough. The service was excellent from start to finish. Although there were some issues with a third-party scaffolding company and a delay in our install of our panels, the team handled everything exceptionally well. Their response was second to none—they were consistently responsive, proactive, and kept us well informed throughout. I really appreciated their commitment to resolving any problems quickly and efficiently

May 11, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Chuz,

Thanks so much for the detailed review - it's important to highlight that this is real life and things do happen. I am pleased that we were able to react to the issue with scaffolding without causing too much disruption to your install.

Thank you again for choosing Spark for your solar system install!

Dan

Rated 5 out of 5 stars

Joe Jermaine and Henry worked in…

Joe Jermaine and Henry worked in horrible weather conditions but carried out their work to a very high standard were polite and friendly couldn't be more happier would recommend to other people for sure ...5 * ... Thankyou

May 14, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Jeanne,

Thanks for much for taking the time to leave a review and for highlighting the efforts of Joe and Henry! We’ve passed on your kind words.

We appreciate you choosing Spark for your solar install

Dan

Rated 5 out of 5 stars

Professional staff

Professional staff, good schedule organised, they don't talk rubbish.
They take the work very serious, you need to do nothing, they care about everything
I am very happy choose them

May 1, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ion,

We are very pleased you chose us too! Glad you were happy with everything and that the team did a great job on your solar installation.

Dan

Rated 5 out of 5 stars

A reliable and professional company

The company were excellent at communicating throughout the process, from initial consultation to installation of the solar panels and equipment. This has been a seamless, reliable service. All staff, including the equipment installers, were professional, helpful and knowledgeable. I recommend this company.

May 13, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Penny,

Thanks for the lovely review and for going into so much detail, we take pride in the standards we set and it looks like we’ve hit them brilliantly!

Dan

Rated 5 out of 5 stars

Great service

Great service. Tom and the team were supper helpful and great. Would highly recommend them. Thank you.

May 13, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Liam,

Thanks for leaving us a great review and for choosing Spark for your solar installation!

Dan

Rated 5 out of 5 stars

Very Very Happy Customer!

We recently had a residential solar and battery system installed, and overall we were extremely happy with the entire process from start to finish.

From the very first meeting with Oakley through to dealing with Jordan, the post-install manager, everyone we spoke to was polite, professional, and very informative throughout. The communication and customer service were excellent at every stage.

We did have one very minor issue where the scaffolders accidentally broke a roof tile. However, as soon as this was reported back to Spark, they arranged for it to be resolved the very next day with a replacement tile fitted. These things can happen during work like this, so we really appreciated how quickly and professionally the issue was handled.

The installation team themselves were also excellent, professional, tidy, and clearly knowledgeable about the system being installed.

We would absolutely recommend both this company and the EcoFlow kit that was installed. In fact, we’re already looking at having them back to carry out some additional work in the future.

May 7, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nathan,

Really appreciate the time you’ve taken to write up your experience, it’s very helpful to feedback to our teams and for other customers to see how we work.

We’re obsessed over communication and making sure you know exactly what is happening at every stage so I’m glad that’s been received well.

I’ve shared your experience with the whole team and directly to Oakley and Jordan, they are stars of our team and we’re delighted to hear your feedback

Dan

Rated 5 out of 5 stars

Satisfied customer

Had solar fitted by spark solar . First sales mark was very friendly explained everything and answered all questions . In detail. Price not the cheapest but top end stuff also backup (if things go wrong) brilliant. After sales phone call telling me all the steps and answered any questions . Again brilliant. Kept me informed all the way including when scaffolding was coming and going. Fitters where polite and very helpful took pictures of every step so nothing to hide. Oh and cleaned up every bit of rubbish . And then another call to make sure everything was ok . What more could you ask . Oh and the warranties .wow . Personally I would recommend spark .

May 5, 2026
Unprompted review
Spark logo

Reply from Spark

Hi John,

Thanks for the detailed review! It’s a huge operation to deliver the standards we aim for and it seems every single person hit the mark.

We really appreciate you choosing us for your solar installation

Dan

Rated 5 out of 5 stars

Geoff Stillman was excellent

Geoff Stillman was excellent! He was very clear on what is included and followed up every time. He was also present during installation. The team also reached out to ensure the installation was going as planned. There was one confusion to where the panels must go. This was rectified and a revisit was planned and installation was complete. The team which arrived for installation was also very professional. The roofer or installer was very polite and was very helpful.I would recommend Spark Home.

April 13, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Omer,

Thanks so much for the great review. I’ve let Geoff know how pleased you were too!

Dan

Rated 5 out of 5 stars

Excellent service

Everyone was extremely polite and courteous. Work was completed promptly with consultation at all times. Excellent service

April 29, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Eleanor,

Thank you so much for taking the time to leave us a review. I am really pleased you found the service to be excellent. Thanks for choosing Spark!

Dan

Rated 5 out of 5 stars

Spark provided a transparent approach…

Spark provided a transparent approach to the system and products they install and are clear that this is not the cheapest but is a high quality. They were right everything checks out as good quality, work was undertaken smoothly and without issue. Highly recommended!

April 28, 2026
Unprompted review
Spark logo

Reply from Spark

Hi John,

Thanks for the review! You’re right to point out we’re not the cheapest - it’s a lot harder to be good than it is to be cheap!

Really pleased everything went with the install, we hope you love your new Spark solar & battery system for years to come!

Dan

Rated 5 out of 5 stars

Responsive

Responsive, professional & knowledgeable staff. Prompt and swift service, keen and friendly team.

April 27, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ian,

Thanks for great review! Pleased to hear you were happy with everything during your solar installation by Spark!

Dan

Rated 5 out of 5 stars

Solar panels and battery instillation

Solar panels and battery were all installed within the morning - all tidy and neat. Fitters also advised on best place to put it & explained that this will also allow me to extend with another battery in the future should I choose to. Tom, Joe, Sully and Abu were very friendly and set up the whole thing. They explained the steps to the process and talked me through how to download & use the app once up & running. Everything has gone to plan from start to finish. Would definitely recommend to others.

April 23, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for the glowing review and specifically for highlighting the great work by Tom, Joe, Sully and Abu they were pleased to hear the positive feedback!

Really pleased you chose Spark for your install and hope you enjoy your many years of savings.


Dan

Rated 5 out of 5 stars

Great service and the install was…

Great service and the install was smooth and to a high standard. Couldn’t recommend more. Communication was really good from Spark. Tom was brilliant for the installation.

April 21, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Thanks for your excellent review of Spark and your solar installation. I’ve let Tom and the whole team know your thoughts

Dan

Rated 5 out of 5 stars

From the initial enquiry

From the initial enquiry, through the consultation process, scaffolders ,installers, setting up, to customer service everyone I dealt with was polite, on time and most of all efficient. I would have no hesitation in recommending this company & work force

April 20, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Marion,

Polite, on time and efficient is a lovely way to summarise Spark and our whole team! Really pleased your were happy with your solar installation experience, thanks so much for choosing us.

Dan

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