SparkReviews 

439
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism, friendliness, and politeness of the staff, from installers to scaffolders and office personnel. The service is frequently described as excellent, with many highlighting clear communication, efficiency, and a smooth installation process. Reviewers are particularly impressed with the thorough explanations provided and the tidy work, ensuring satisfaction before completion. However, some customers also noted issues with pushy salespeople and delays in scaffolding removal. A few other people also felt that after-sales support was not as efficient, leading to chasing for updates and ignored requests.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, politeness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent communication and... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and... See more

User experience

People report positive experiences with user experience, highlighting the smooth and efficient installation... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with the solar panels and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more

Company replied

Rated 5 out of 5 stars

Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more

Company replied

Rated 5 out of 5 stars

Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish - felt no pressure to sign up from Oakley who certainly knew his stuff. Installers were great efficient, tidy and friendly and made sure we were ok with everythi... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

439 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(439)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with SparkSolar

Great experience with SparkSolar. The installation of our panels and batteries was fast, tidy, and completely hassle‑free. Communication was clear throughout, and the team made everything feel straightforward. Couldn’t have asked for a better service.

April 17, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Christian,

Thanks for taking the time to leave us a review. Really pleased you were impressed with the service and communication.

Simple and straightforward is what we aim for so thank you again for choosing Spark for your solar system and enjoy your years of savings

Dan

Rated 5 out of 5 stars

Superb experience with Spark & their…

Superb experience with Spark and their trusted partners.

From the initial sales conversations through to installation, Spark made the entire process smooth, clear, and well-managed. We never felt pressured at any stage, even while exploring other providers before deciding to move forward with them.

Communication was excellent throughout, with each stage of the project clearly explained and guided by Alex, which gave us real confidence in the process.

Richard and his installation team were outstanding—professional, knowledgeable, friendly, and incredibly efficient.

We’re still at the early stages of our journey and have a lot to learn about getting the most from our system, but Spark have provided a fantastic foundation to build from.

April 17, 2026
Unprompted review
Spark logo

Reply from Spark

Hi!

Thank you for spending so long to leave such a detailed review.

We put great effort on doing things the right way and best way from sales, project management and installation - from your experience it sounds like everyone did it perfectly.

I’ve passed on your review directly to Alex and Richard - it means a lot to the team to receive feedback!

Thanks for choosing Spark for your solar installation

Dan

Rated 5 out of 5 stars

Spark Solar provided an excellent…

Spark Solar provided an excellent experience from start to finish. The installation was extremely smooth, and the entire team was highly professional, efficient, and clearly very competent.

A special mention to Mark Graham, who was outstanding throughout the process - very helpful, knowledgeable, and always clear in his communication.

I also appreciated that the referral payment was handled properly. When there was an issue with the battery, the team was proactive and quick to respond, keeping me informed and working towards a solution without delays.

Overall, a very positive experience with great customer service. I would definitely recommend Spark Solar to anyone considering solar installation.

Cleberson from Swindon

April 15, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Cleberson,

We’re delighted to hear how happy your were with your Spark solar system installation.

Thanks for writing a really detailed account of your experience, it’s really useful for potential customers to get an understanding of the focus Spark place on great service!

Mark is a highly experienced and high calibre part of the team and I’ve let him know how pleased you were.

Dan

Rated 5 out of 5 stars

Everything was first rate

Everything was first rate. The salesman was excellent and explained how everything worked as well as the features of the system. Booking was easy and the installation was completed ahead of schedule.

April 15, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Alistair,

Thanks for taking the time to leave a review for Spark. Really pleased we performed at every part of the journey. Thanks for choosing us!

Dan

Rated 4 out of 5 stars

The sales department were very good but…

The sales department were very good but the after sales is not as efficient. I am having to chase to try and get anything to happen

April 14, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Michael,

Firstly apologies if you have felt frustrated, I believe we have been doing everything in the background (having to work with the manufacturer) but failed to adequately communicate to you the progress.

Please email myself directly at dan@sparkhome.co.uk if there is any further concern.

Dan

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly from start to finish. They explained everything and turned up on time to do the work. All the staff were dedicated to getting on with the job and obviously had pride in their work. My property was respected fully and they tidied up everywhere and took all packaging away. It is very reassuring to find a company that operates so well. I have had bad experiences with other companies in the past, but Spark Solar were fantastic and have given me great confidence in their company. Would recommend them to others 100%.

April 14, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ian,

What a lovely review to read - it’s actually reassuring as your experience is exactly why we start Spark Solar. So many companies won’t and don’t put the extra effort in to do things to the right standard.

We aim to smash and standard and deliver something worth shouting about - looks like we got it right here.

Thank you so much for choosing Spark and giving us the reassurance it’s worth the extra effort.

Dan

Rated 5 out of 5 stars

all good

Purchase and Installation all went smoothly.
Thank you

April 10, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Andrej,

Thank you for taking the time to leave a 5 star review of Spark and you solar system installation experience!

Dan

Rated 5 out of 5 stars

The in stallers were very professional…

The in stallers were very professional and helpful, explaining how the system worked.

April 1, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Nigel,

Really glad to hear you were pleased with everything. Thanks for the great review!

Dan

Rated 5 out of 5 stars

installation

they did exactly what it said on the tin

April 8, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Wonder if we could steal that slogan…! Thanks for the great review and choosing Spark for your solar system install.

Dan

Rated 5 out of 5 stars

Excellent service

Excellent service, kept in the loop at all times and always very patience - I know I can be a tad neurotic when things don’t seem to be going right but at no point did I feel left out of the loop.
Would recommend to anyone.

April 8, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Howard,

We’ve built the whole business with a focus of quality and communication, really pleased it’s met your expectations!

Thanks for choosing Spark

Dan

Rated 5 out of 5 stars

Excellent fast and friendly

Excellent fast and friendly! Absolute pleasure to have and would happily recommend them to anyone. All the patience in the world for my endless questions. All round good eggs!

April 8, 2026
Unprompted review
Spark logo

Reply from Spark

Hi David,

The team love questions, keeps them sharp. Really happy you were pleased with the experience, thanks for choosing Spark for your solar!

Dan

Rated 1 out of 5 stars

The system they provide is very…

The system they provide is very expensive compared to others. Pays to do research which I didn't I'm sorry to say. Felt pressured to buy on the spot as told 'discount' was time limited.

April 7, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Ben,

I’m genuinely interest in what prompted this review 6 months post-installation?

Please get in touch directly at dan@sparkhome.co.uk if there is any issue you want to discuss.

We certainly don’t aim to be the cheapest in the market, we charge an amount aligned with the quality of the product, installation and after-sales care - offering excellent value for money for the lifetime of the product.

I refute any allegation of pressure sales as we independently confirm the order from a non-sales (technical) department before install and EPVS (a truly independent company) do the same.

Dan

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish has been so simple from the initial visit to every communication since. Very happy with the install.

April 7, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Steve,

Thanks so much for highlighting how simple you’ve found the process, a lot of complexity goes into delivering simple! I’m delighted we’ve delivered it and communicated well throughout the process.

We really appreciate you taking the time to review us, thanks again!

Dan

Rated 5 out of 5 stars

Solar panels

Malcom, who came to give us a quote is a top bloke, very knowledgeable and likeable guy.

The installation team were sound guys too, they were contracted in to do the work. So you might not always get the same caliber of service.
They left everything tidy and completed the installation in pretty bad weather. Hats off to them.

March 30, 2026
Unprompted review
Spark logo

Reply from Spark

Hi,

Really glad you had such a good experience with Malcom, we let him know your feedback and he was very pleased!

We have many installation teams across the country and rest assured, they all operate to the same high standard you received.

Thank you for taking time to share your experience, it means a lot to the whole Spark team!

Dan

Rated 5 out of 5 stars

Fantastic Process

I recently had solar panels installed by Spark and I couldn’t be happier with the whole experience. From start to finish, their communication was fantastic, clear, responsive and always helpful whenever I had questions.
The team was quick to respond at every stage, and the installation itself was carried out efficiently and professionally. Everything was completed on time, and they made the whole process feel smooth and stress-free.
Since the system has been up and running, it’s been performing really well with no issues at all. It’s great to see everything working exactly as promised.
Overall, I’m very pleased with the service from Spark and would highly recommend them to anyone considering solar panel installation.

March 13, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Grace,

My eyes lit up at many of the keywords in your review. This review delivered an experience that is exactly why we started Spark. I’m really pleased we hit the mark for you on your solar installation!

Dan

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I will admit I went in a bit wary and not fully sold on solar panels (this was definitely more my other half’s idea!), but Mark’s sales approach really won me over. The presentation was clear, informative, and tailored to us, which made a big difference. Mark himself was really easy to deal with, approachable, and always available on his mobile whenever we had questions.

The installation went smoothly. The lead electrician from LJM was great, talking us through everything as he went and discussing options with us, especially as our battery location was a bit of a tight squeeze! The scaffolding was also sorted quickly and taken down the next day, so it was only up for less than a week.

After installation, everything felt well organised. We had a follow- up call offering a hamper, which was a really nice touch, along with all the emails for completion and finance.

And then the best bit… day one of seeing the “magic sun fairies” powering the house for free - amazing! You do quickly become glued to the app and start side eyeing any clouds that come near.

We are just waiting on the final documents to switch to a solar tariff, and then we are all set!

March 27, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Natalie,

Thanks for spending the time to leave a detailed glowing review for your magic sun fairy installation!

We spend a lot of time training and educating our team so they are able to give you the best and most knowledgable experience and it looks like it’s paid off here.

Look after those fairies for us

Dan

Rated 5 out of 5 stars

The work they did was superb

The work they did was superb! Clean installation!

March 26, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Simon,

Superb and Spark, a lovely pairing! Thanks for taking the time to share your experience, it’s much appreciated.

Dan

Rated 5 out of 5 stars

Great guys.

Great guys who worked most efficiently and provided running commentary at every step of the installation. The lead engineer provided a good explanation of the set up and, in particular, the app and laptop. Very pleased with the guys from LJM Solutions. They tidied up and left our place clean. Just looking forward to the scaffolding coming down.

March 19, 2026
Unprompted review
Spark logo

Reply from Spark

Hi Patricia,

Thanks for taking the time to leave us such a great review! I’ve let everyone involved know how pleased you were.

Dan

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