We placed out order and got solar installed within two weeks! The staff on the phone and out sales re Oakley was amazing. Everyone from the installation staff to the scaffolders was professional, frie... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with service we have received from Spark. Through the whole process of installing solar panels from initial survey through to ordering,installation and set up the whole Spark team have... See more
Company replied
Very happy with Spark. We are in Cornwall and our Surveyor, Jason, has been amazing throughout. Responds very quickly to any queries and certainly knew what he was talking about when he first came out... See more
Company replied
Excellent service from start to finish - felt no pressure to sign up from Oakley who certainly knew his stuff. Installers were great efficient, tidy and friendly and made sure we were ok with everythi... See more
Company replied
Company details
Written by the company
The Spark vision is to take the standards of the residential solar industry and redefine them. Founded by a team with 5 decades of experience, our goal is prioritising both products and service and placing the customer at the forefront of our ethos. We don’t offer off-the-shelf solar systems. Instead, we have curated a range of panels, batteries, and inverters for their blend of optimal performance and assured quality. We have chosen products that allow us to ensure that every system Spark installs is excellent as standard, seamlessly blending high-quality solar into a bespoke system that is tailored exclusively to you.
Contact info
St Peggs Mill 2, Thornhills Beck Lane, HD6 4AH, West Yorkshire, United Kingdom
- 0330 818 7273
- hello@sparkhome.co.uk
- sparkhome.co.uk
4.6
Excellent
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the initial consultation to the…final installation telephone call
From the initial consultation to the post installation tele[phone courtesy call, SPARK have done everything that they said they would. They dealt with their issue to my convenience.
They are extremely informative, keep referring back to you to keep you completely informed. Service staff and the installation staff were excellent. Special thanks to Steve the rep, the 3 guys who installed (apologies I forgot the names) and Alex (Junior Manager).Can't recommend you highly enough.
October 31, 2025
Unprompted review
Reply from Spark
Hello Emyr,
Thank you so much for taking the time to leave such a detailed and thoughtful review — we really appreciate it.
We’re delighted to hear that everything went smoothly from the very first consultation through to the post-installation courtesy call.
Doing what we say we will, and keeping customers fully informed at every step, is exactly what we aim for. We’re also glad we could resolve the issue at a time that worked best for you!
We’ll make sure your thanks are passed on to Steve, Alex, and the installation team — they’ll be thrilled to hear your feedback. Your recommendation means a lot to all of us at Spark.
Thank you again for choosing us and for trusting us with your installation. If you ever need anything in the future, we’re only a phone call away.
All the best,
Spark
A company with integrity!
I was called by Spark based on an old inquiry I had made a while ago but at the time decided it wasn't the right time. Getting solar panels has always been something I've wondered about and whether I was missing out by not getting them. In any case, it turned out that my bills are that low due to my living circumstances that it just wasn't worth me getting them. The agents at Spark were very upfront with me about this and didn't try to sell me solar panels they didn't feel I needed. I was very impressed by this level of integrity and have vowed to recommend them to anyone interested in getting solar panels. They are also the first company I will contact if I'm ever in a situation where solar panels would be handy. All around I was very impressed with their service and their honesty!
October 30, 2025
Unprompted review
Reply from Spark
Hello Graham,
Thank you so much for taking the time to share this — what a fantastic review!
We’re genuinely pleased to hear that you felt the conversation with Spark was honest and transparent. Not every home or circumstance is suitable for solar, and we believe it’s just as important to say when it’s not the right investment as it is to help customers who would benefit. Saving people from unnecessary costs is part of doing the job properly.
Your comments about our integrity mean a lot to the whole team. We’d far rather build trust than push a sale, and it’s great to know that came across in your experience.
Thank you for the recommendation — and if your circumstances change in the future, we’d be more than happy to help you explore solar again.
All the best,
Spark
Efficient and professional
The team has been absolutely lovely, efficient and professional. David, Jake and Aaron, thank you. I would highly recommend them.
October 30, 2025
Unprompted review
Reply from Spark
Hello Harjinder,
Thank you so much for your kind words! We’re thrilled to hear that David, Jake, and Aaron made such a great impression. The team always aims to be efficient, professional, and friendly, so it’s wonderful to know that came through in your experience. We’ll be sure to pass your thanks on to them... they’ll really appreciate it.
Thank you for the recommendation and for choosing Spark!
Solar
Great team Arron, John and Louis. Arrived in good time. Their work was very well planned, they knew exactly what they were doing. Very respectful to the property and our neighbours. Good explanation of the system
October 29, 2025
Unprompted review
Reply from Spark
Hello Damian,
Thank you so much for the feedback!
We’re delighted to hear that Arron, John, and Louis made such a great impression. It’s fantastic to know they arrived on time, had everything well-planned, and carried out the installation confidently and respectfully — both to your property and your neighbors. Clear explanation of the system is something we really focus on, so we’re glad you felt well informed.
Thanks again for choosing Spark — we really appreciate it!
Slick and professional with no hard sell
We had Ben B come and see our house in Exeter. He did a great job of explaining the tech and talking us through everything.
As and when we changed plans he called head office and they updated the quote and drawings immediately.
He called back a week later to see what we were thinking and answer any questions. I said I needed another week or 2 to go over the figures to which he said fine. No hard sell or any pressure.
So far it's been a great experience.
October 28, 2025
Unprompted review
Reply from Spark
Thank you so much for your thoughtful feedback! We’re really glad to hear that your experience with Ben and the team has been such a positive one so far. It’s great to know he took the time to explain everything clearly, kept the process flexible, and made updates quickly to match your plans.
We’re especially pleased that you appreciated the no-pressure approach — that’s exactly how we believe solar should be discussed: informative, transparent, and at your pace.
We’ll be sure to pass your kind words on to Ben and the office team — they’ll be delighted to hear your feedback.
All the best,
Spark
Reply from Spark
Hello Luke,
Thank you for the feedback! We're so glad to hear you were happy with the service. Your recommendation means a lot to us — thanks again for choosing Spark!
Sparks Solar Install
The whole process was quick, any small ruffles were ironed out very quickly. The install was carried out very quickly and professionally would highly recommend the Sparks team to anyone thinking about installing a solar system.
October 2, 2025
Unprompted review
Reply from Spark
Hi Cian,
Thank you for your great feedback! We’re so glad to hear that the whole process was smooth and efficient from start to finish. It’s reassuring to know that any small issues were handled quickly and that the installation was completed professionally and without delay.
We really appreciate your recommendation — it means a lot to the whole team. Thanks again for choosing Spark, and we’re delighted you’re happy with your new solar system!
All the best!
Reply from Spark
I’m really sorry to hear that you had a negative interaction. That’s definitely not the experience we want anyone to have. We take feedback like this seriously and would like to look into what happened so we can address it properly.
We’ve reviewed the communication in question and can confirm that our representative was merely following up with you to confirm customer interest and prevent unnecessary calls, closing your quotation if you were no longer interested. We’re sorry if the SMS interaction came across differently — that was never the intention.
Our team always aims to communicate respectfully and efficiently, and we appreciate the opportunity to clarify this.
Sincerely,
Spark
Incredible service - cannot fault a thing!
From enquiry, to quote to installation I cannot fault a single thing!
Everyone I spoke to was friendly, polite and not pushy at all. On the day of installation the team were so efficient and left everything so tidy. Really really pleased with the work.
Thank you so much!
October 22, 2025
Unprompted review
Reply from Spark
Hello Rebecca,
Thank you for your wonderful feedback! We’re absolutely delighted to hear that everything went smoothly from your initial enquiry right through to installation. It’s great to know that every member of the team you interacted with was friendly, polite, and respectful — we believe that good communication and a no-pressure approach make all the difference.
We’re especially pleased that the installation team impressed you with their efficiency and attention to detail, leaving everything clean and tidy once the job was done. Your satisfaction means a lot to us, and we’re thrilled that you’re so happy with the results.
Thank you again for choosing Spark.
All the best!
We found Spark very helpful and…
We found Spark very helpful and informative. Also we found their pricing competitive. We have been impressed with the way they handled our enquiries regarding the installation. We would recommend Spark as your solar installers
October 20, 2025
Unprompted review
Reply from Spark
Hello Brian,
Thank you for your lovely feedback! We’re really pleased to hear that you found the team helpful, informative, and responsive throughout the process. Clear communication and transparency are so important to us, so it’s great to know that your enquiries were handled smoothly and that you felt confident every step of the way.
We’re also glad you found our pricing competitive. We always aim to offer great value without compromising on quality or service.
Your recommendation means a lot to us, and we truly appreciate you choosing Spark as your solar installers!
All the best!
The whole process was great
The whole process was great. Everyone involved made it easy and they were all super friendly
October 16, 2025
Unprompted review
Reply from Spark
Hello Nathan,
Thank you for your feedback! We’re really pleased to hear that everything went smoothly and that the team made the process easy for you. It’s great to know everyone you dealt with was friendly and helpful — that’s exactly the experience we aim to deliver.
Thanks again for choosing Spark!
All the best!
David and team were amazing
David and team were amazing, Done excellent and efficient job.
October 16, 2025
Unprompted review
Reply from Spark
Hello Rajalashmi,
Thank you so much for your kind words! We’re thrilled to hear that David and the team did such an excellent job. They always take pride in their work, ensuring that each installation is carried out efficiently, safely, and to the highest standard.
It’s great to know that their professionalism and attention to detail made such a positive impression. Completing the job efficiently while maintaining quality is something we value highly, and we’re glad it came through in your experience.
We appreciate you taking the time to share your feedback, and we’ll be sure to pass your praise on to David and the rest of the team — they’ll be delighted to know their hard work was appreciated.
All the best,
Spark
I’m very pleased with Spark for the professional installation
I’m very pleased with the work done by Spark on my home solar installation. They used the latest technology and showed great professionalism throughout the project. The job was completed quickly and tidily, and the results exceeded my expectations. I can highly recommend Spark to anyone looking for a reliable and efficient solar installation company.
October 15, 2025
Unprompted review
Reply from Spark
Hello Krsa,
Thank you for your review! We're delighted to hear that you’re pleased with your solar installation and that the results exceeded your expectations. Our team takes pride in using the latest technology and maintaining high standards of professionalism on every project, so it’s great to know that came through.
We’re glad the installation was completed efficiently and left your home neat and tidy. Your recommendation means a lot to us.
Thank you for choosing Spark!
Unprofessional, focused selling.
The initial call was misleading, offering solar panels for £100 upfront and then £49 a month. This may be possible for someone but was made out as if that was what I would be paying. Any questions I tried to ask were answered with the fact that the caller was only able to set up an appointment with a surveyor, but the surveyor would be able to answer all my questions. I had some concerns about my energy bill so set up an appointment. I specified that the person coming should have his ID ready, I suffered with anxiety and was careful who I let in. I was told I would receive an email with the persons name before the appointment. I didn’t get an email and the only ID was his drivers licence and a company fleece. He wasn’t a surveyor, he was a salesperson. He went through everything very thoroughly, walked round the outside of the house checking the roof, stuck his head in the loft and expressed concern over the type of insulation, butthen said it would be ok. I was told if I signed up that day I would pay £2000 less because they could guarantee the price on stock in the warehouse. However, if I took the 3 month option, ‘today’s price couldn’t be held. I said I couldn’t pay anything at present. Before I knew it I was signed up for panels, batteries and an inverter AND a 15 year loan. I asked for a couple of days to think about it before I signed but was told I would lose the price. If I signed up I always had my 14 days cooling off period.
2 days later I had a phone call asking if the contractors could come and do a check , they came 2 days after. Again, no ID, even worse, completely different fleeces, neither of them Sparkshome, and a plain white van.
I did use my rights under the cooling off period, on both the loan and the Solar setup. It all felt rushed. I felt my requests had been ignored. Everyone was very pleasant, no one was obviously pushy, although I was told the’surveyorl’ would be here an hour and he was here nearly 3. Mark, the salesman, said I could have a family member here if I wanted.
When I cancelled I said it was because of the length of the loan, which is true. I really didn’t want to have a loan, let alone for that long, but Ialso felt I had been hurried into making a decision and wasn’t really happy with the company’s lackadaisical attitude.
September 30, 2025
Unprompted review
Reply from Spark
Dear Kay,
Thank you for taking the time to share your experience — we’re genuinely sorry to hear that your interaction with Spark left you feeling uncomfortable and rushed. We take feedback like this seriously, and while we respect your decision to cancel, we’d like to provide some context and clarification for anyone reading your review.
Firstly, Spark does not engage in misleading or high-pressure sales tactics. Our representatives are trained to provide accurate information about the range of finance options available — including examples of what customers might pay depending on system size, energy usage, and credit profile. The “£100 upfront and £49 per month” figure mentioned in your initial call would have been a general illustration, not a guaranteed quote.
Secondly, we’re sorry to hear that you did not see the appointment confirmation email with the representative’s name before the visit. Our records show that the email was successfully sent and that you've opened other communications from us, though it’s possible it may have been overlooked among other messages. Providing this information is part of our standard procedure, as we always want customers to feel fully informed about who will be attending their property. The individual who visited was one of our trained energy consultants (sometimes referred to as a surveyor), responsible for assessing your property and discussing suitable system options — not an installer.
We also want to stress that our policy allows every customer a full 14-day cooling-off period, exactly as you used, with no penalties or pressure to proceed. While our representatives do share time-sensitive offers based on stock or manufacturer pricing, Spark customers should never feel rushed into signing as our other customers can validate.
Regarding the follow-up visit, we understand your concern about the team who attended. An appointment had been arranged by us at your request and accepted by you, the visit was carried out by Spark. While vehicles may not always carry Spark branding, any team arriving at a confirmed appointment is working on our behalf and follows our professional standards and procedures.
We appreciate that you found everyone polite and professional, and we’re truly sorry that the overall experience didn’t meet your expectations. Transparency and trust are extremely important to us, and we’ll be reviewing this case carefully to ensure future customers feel fully informed and comfortable at every step.
Regards,
Spark
It all just happened like clockwork
It all just happened like clockwork once I had approved the quotation. No fuss, well communicated and finished in 6 hours or so. And that was in the rain too. Even the scaffolding will remain up for another week to ensure there are no leaks.
October 3, 2025
Unprompted review
Reply from Spark
Hello Stephen,
Thank you for sharing your experience! We're so pleased to hear that everything ran like clockwork from approval to completion. Clear communication and a smooth, hassle-free process are exactly what we aim for, so it’s great to know that came through.
Finishing the job in just six hours — and in the rain, no less — is a testament to the team’s hard work and professionalism. Leaving the scaffolding up a little longer is part of our quality assurance, just to make sure everything stays watertight and perfect.
We really appreciate your feedback — thanks for choosing us!
All the best,
Spark
Awesome fitters
The delivery guy was prompt and great.
The fitters Ben and Mark were outstanding. Professional, friendly, tidy workmanship. Really did the company proud.
September 24, 2025
Unprompted review
Reply from Spark
Hello Gill,
Thank you so much for your review! It's great to hear that the delivery was prompt and that Ben and Mark made such a positive impression. Professionalism, friendliness, and tidy workmanship are exactly what we strive for, and it’s great to know they represented the company so well. We’ll be sure to pass your praise on to them!
All the Best,
Spark
Really great install team and support…
Really great install team and support has been brilliant. Fast, efficient and very proficient.
September 23, 2025
Unprompted review
Reply from Spark
Hello George,
Thank you for your feedback! We're so glad to hear you were impressed with the install team and the support you received. Fast, efficient, and proficient service is exactly what we aim to deliver, and it’s great to know that came across.
All the best,
Spark
I had an excellent experience with…
I had an excellent experience with Spark Solar. The whole team was amazing – very friendly, polite, and professional from start to finish. The installation was completed quickly and everything was done very cleanly and neatly.
What impressed me most was that everything we agreed on in the plan and the offer was delivered exactly as promised after signing the contract. True professionals who clearly care about their work and their customers.
I highly recommend Spark Solar to anyone looking for a smooth, professional, and stress-free solar installation.
September 12, 2025
Unprompted review
Reply from Spark
Hello Ana-Maria
Thank you so much for your review! We’re thrilled to hear that your experience with Spark was excellent from start to finish. It’s great to know the whole team made a positive impression by being friendly, polite, and professional, and that the installation was completed quickly with everything left clean and tidy.
We’re especially pleased that what was promised in your plan and contract was delivered exactly as agreed; that’s the standard we always aim for. Your recognition of our professionalism and customer care means a lot to us!
Thanks again for the recommendation. We’re delighted you’re happy with your new solar system and are always here if you need any support in the future.
All the best,
Spark
The lads worked well considering the…
The lads worked well considering the weather conditions
September 11, 2025
Unprompted review
Reply from Spark
Hello Trevor,
Thank you for your feedback! We’re really pleased to hear that the team worked well, especially given the challenging weather conditions. Our installers always aim to maintain a high standard of professionalism and efficiency, no matter the circumstances, and it’s great to know that their hard work shone through.
Even when conditions aren’t ideal, we do everything we can to keep the process on track, minimise disruption, and make sure the installation is completed safely and to a high standard. The team also makes sure to explain each step and check in with you, so you feel informed and reassured throughout.
We’re glad you were happy with the effort and results, and we really appreciate you taking the time to share your experience.
All the best,
Spark
Smooth Installation and Outstanding Support
I recently had solar panels and a battery installed by Spark, and I’m very happy with the process. Everything was well-organised, transparent, and carried out exactly as planned.
Mark from Sales was patient and clear in explaining the benefits versus costs, which gave us confidence in our decision. The team was professional, responsive, and quick to address any concerns.
The scaffolding and installation teams did a fantastic job. The work was clean, neat, and efficient, making the whole process hassle-free.
Special thanks to Tom from the Operations Department, who was incredibly patient, supportive, and went above and beyond to ensure I was happy with the installation.
Overall, Spark delivered excellent service. Highly recommended!
September 3, 2025
Unprompted review
Reply from Spark
Hello Hooman,
Thank you for such a detailed and thoughtful review! We're thrilled to hear that your experience with Spark was smooth, transparent, and carried out just as planned. It’s great to know Mark was able to explain everything clearly and give you the confidence to move forward, and that the installation teams delivered a clean, efficient, and hassle-free job.
We’ll make sure to pass along your kind words to Tom in Operations... he’ll be delighted to know his patience and extra support made a difference to your experience. Our goal is always to go above and beyond for our customers, and it’s wonderful to know that came across.
We’re so pleased you’re happy with your new solar system and battery, and your recommendation means a lot to us. If you ever need anything in the future, we’re only a call away.
All the best,
Spark
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.