I have bought the sparkly crystal rose and the forever rose with the jewelry and they have arrived in very good time and the quality of these items are amazing. I am very impressed with both of them.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the delivery in time, in the quality that i expected during the order. Rose smells so good and the jewellery with names carved look beautiful. Thank you Sparkly roses.
I happened to stumble aponed sparkly roses and I bought some things for my wife to give to her for our anniersary and she loved ill be buying from here again
Company replied
Company details
Written by the company
Make her feel special ❤️
Contact info
Beverly Hills, 90035, Los Angeles, United States
- support@sparklyroses.com
- sparklyroses.com
3.6
Average
195 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scammers!
The flower is plastic, the necklace doesn’t even come with it, paid for fasted delivery and it took 3 weeks for the package to come! Do not buy from this scammy website
February 21, 2024
Unprompted review
Reply from Sparkly Roses
Dear Leon,
We are sincerely sorry to hear about your disappointing experience. This is not the standard we aim to uphold, and we deeply regret any frustration and inconvenience caused.
We apologize for the confusion regarding the materials of the flower and the missing necklace. This should not have happened, and we will investigate this issue immediately. Additionally, we understand the frustration with the delayed delivery and are sorry that we did not meet our promised timeline.
Please reach out to us directly at support@sparklyroses.com so we can rectify this situation. We are committed to making this right, whether by providing a refund, reshipping the correct items, or finding another solution that meets your satisfaction.
Thank you for bringing this to our attention. We value your feedback and will use it to improve our products and services.
Sincerely,
The Sparkly Roses Team
This is a scam company
This is a scam company. Do not order from them! No product no customer service Nothing! They take your money and run! Never order!
February 9, 2024
Unprompted review
Reply from Sparkly Roses
Dear J,
We're deeply concerned to hear about your experience and want to sincerely apologize for any inconvenience or frustration caused. This is not the standard of service we aim to provide, and we take your feedback very seriously.
Please know that we are committed to resolving this issue and ensuring that you receive the product you ordered or providing a full refund. Our customers' satisfaction is our top priority, and we are dedicated to making things right.
We would appreciate the opportunity to investigate this matter further and address your concerns directly. Please contact us at support@sparklyroses.com with your order details, and we will do everything we can to assist you promptly.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to regain your trust.
Sincerely,
The Sparkly Roses Team
Necklace in rose box took forever to…
Necklace in rose box took forever to arrive, when it did it came without the necklace, blatant scam. I threatened a chargeback and their customer service refunded the order.
February 14, 2024
Unprompted review
Reply from Sparkly Roses
Dear Sean,
We sincerely apologize for the inconvenience and frustration you experienced with your order. This is not the level of service we aim to provide, and we deeply regret any disappointment caused.
We understand the importance of receiving your order promptly and complete, and we apologize for falling short of your expectations. Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues from occurring in the future.
We are glad to hear that our customer service was able to provide a refund for your order. Please know that we take all concerns seriously and are committed to resolving any issues promptly and satisfactorily for our customers.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to contact us at support@sparklyroses.com. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Sincerely,
The Sparkly Roses Team
Want to miss Valentine’s Day? Order from these guys
They say 6-10 days for delivery. It’s been 12 days and no delivery. Missed Valentine’s Day. Wont let me return it whenever the hell it gets here. Won’t give me my money back either. Trash ass company. Don’t do business with them
February 3, 2024
Unprompted review
Reply from Sparkly Roses
Dear Sir,
We are deeply sorry to hear about the delay in your order and the inconvenience it has caused, especially on such an important occasion like Valentine's Day. This is not the experience we want any of our customers to have, and we sincerely apologize for falling short of your expectations.
We understand the frustration of not receiving your order on time and the disappointment it brings. We are committed to resolving this issue and ensuring your satisfaction. Please reach out to us at support@sparklyroses.com with your order details, and we will do everything we can to assist you, whether that means providing a refund or finding another solution that meets your needs.
Your feedback is invaluable to us, and we will use it to improve our processes and prevent similar issues in the future. We appreciate your understanding and patience as we work to make things right.
Sincerely,
The Sparkly Roses Team
The company is unprofessional and possibly a scam
The company is completely non responsive once the order is placed. I have placed an order on 31st of Jan with the promise of delivery between 7-12 days. So namely by the 12th of Feb.
As per the tracking it has departured on the 4th of Feb from the US (if that's even true or just a fake/scam info). It's the 15th now and there is no delivery and no answer to inquiry into why it's delayed or when will it arrive.
It was a valentine gift , but forget arriving on time I doubt it will even arrive at the way it's going so far.
January 31, 2024
Unprompted review
Reply from Sparkly Roses
Dear Saif,
We sincerely apologize for the delay in your order and the lack of communication regarding its status. This is not the experience we aim to provide, especially for such an important occasion like Valentine's Day.
We understand the frustration and disappointment this has caused you, and we want to assure you that we take your concerns seriously. Please accept our deepest apologies for falling short of your expectations.
We are actively investigating the delay with your order and will do everything in our power to expedite its delivery or provide you with a satisfactory resolution. Your satisfaction is our top priority, and we are committed to making things right.
Please reach out to us at support@sparklyroses.com with your order details, and we will prioritize your inquiry to ensure a swift resolution. Thank you for bringing this to our attention, and we appreciate your understanding and patience as we work to rectify this situation.
Sincerely,
The Sparkly Roses Team
I cannot express how much I was…
I cannot express how much I was impressed with the quality of product I received. The necklace was perfect and the presentation of the rose was just amazing. Put them together and it is such a beautiful piece and sohappy with my order. Thank you so much!!
February 5, 2024
Unprompted review
Definitely not worth the hassle
Definitely not worth the hassle. I received a broken item, I tried to ask for a refund and nothing has been done. Item was ordered with more than 2 weeks before Valentines as a gift. Horrible customer service.
January 31, 2024
Unprompted review
Reply from Sparkly Roses
Dear Juan,
We are deeply sorry to hear about your experience with our product and our customer service. It is never our intention to disappoint our customers, especially on special occasions like Valentine's Day.
We sincerely apologize for the inconvenience caused by receiving a broken item and for the lack of resolution when you reached out for a refund. This is not the level of service we aim to provide, and we understand your frustration.
Please know that we take your feedback seriously, and we are committed to making things right for you. We will prioritize resolving this issue and providing you with the refund you deserve.
Please reach out to us directly at support@sparklyroses.com with your order details, and we will ensure that your concerns are addressed promptly. Your satisfaction is our top priority, and we appreciate your patience as we work to rectify this situation.
Sincerely,
The Sparkly Roses Team
Edited from 1 star to 5
Edited from 1 star to 5
Because of the poor service from my delivery guy the package was received broken. I was furious at first but Sophie handled the situation well. She sent me a replacement for free even though it wasn’t sparklyroses’s fault. Great customer service, did not leave me in the dark like other companies. I will be ordering from them again.
January 18, 2024
Reply from Sparkly Roses
Thank you so much for taking the time to update your review! We're thrilled to hear that Sophie handled the situation well and that you were satisfied with the resolution despite the initial frustration.
Providing great customer service is our priority, and we're glad we could assist you promptly and effectively. We truly appreciate your understanding and your decision to give us another chance.
If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!
I got the triple galaxy rose for the…
I got the triple galaxy rose for the wife. She was in tears as soon as she got the gift. She loves roses of all kinds and shape. 10/10 recommended
January 5, 2024
Delivery
On 4th of Feb, I wrote them if they can deliver me within 12 Feb, they responded positive and I ordered, I was constantly tracking and asking them the update, They told me sometimes the tracking lags and assured me on time delivery. Today is 12 Feb and from tomorrow I won't be in station and I will be travelling. The order is worthless!l because I did not receive it until now.
February 4, 2024
Unprompted review
Reply from Sparkly Roses
Dear Swaviman,
We sincerely apologize for the inconvenience and frustration caused by the delay in your order. It is disheartening to hear that despite our assurances, the delivery did not meet your expectations and now interferes with your travel plans.
We understand the importance of receiving your order on time, especially for special occasions, and we deeply regret any disappointment caused. Please know that we take your concerns seriously, and we are committed to resolving this issue for you.
We will prioritize investigating the delay with your order and finding a solution that meets your needs. Please reach out to us directly at support@sparklyroses.com with your order details, and we will do everything we can to assist you promptly.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience as we work to rectify this situation.
Sincerely,
The Sparkly Roses Team
Ruined my Valentines Day
I placed my order on February 1st in hopes that I would receive my items in time to combine them in a shipment with other gifts for my significant but unfortunately it’s been a week and I have no clarity on where the shipment is. Their email responses are just about as good as a robocall or automated support, now my Valentines Day surprise will be ruined and of course they don’t even care
February 1, 2024
Unprompted review
Reply from Sparkly Roses
We are truly sorry to hear about your experience and the disappointment it has caused you, especially with Valentine's Day approaching. It deeply saddens us to learn that we've contributed to ruining your surprise for your significant other.
We understand the importance of timely deliveries, especially for special occasions like Valentine's Day, and we sincerely apologize for falling short of your expectations. We regret any frustration caused by the lack of clarity on the shipment's whereabouts and the quality of our email responses.
Please know that we take your feedback seriously and are committed to making things right. We will prioritize investigating the status of your shipment and providing you with a resolution, whether that involves expediting delivery or offering compensation for the inconvenience caused.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.
Hit / Miss
The items they sell are hit/miss. Not the best quality. But some of the items have wood stands not plastic, at least it makes them look a bit more high class then the plastic stands that other sellers use, although other sellers are 3 times cheaper... So best going to them. I will in the future 100%
One of my items delivered was actually made wrong in the factory, very wrong, the male statue inside proposing to the female was glued in the wrong place!!! So he was handing a ring in mid air to nobody, and the lady who was looking in the wrong direction had her hand held out to mid air to nobody, it was an absolute farce.
Sparkly Roses tried to say it was couriers fault...err no! did the courier make your items? And glue in the statues in the wrong places?
Then after several emails they offered to send a replacement. What good is that when I leave the UK to go see my girlfriend in a few days, what good is a gift that will be left on my path outside in the middle of winter for over a month till I get back home again! these gifts where for her, for Christmas.
I the end after a lot of emails they offered a refund for that dodgy item, but only after I left a negative feedback on this site about the order.
After they did eventually give a refund on one of the two items I have changed the single star to 3 star.
November 26, 2023
Unprompted review
Reply from Sparkly Roses
Thank you for sharing your feedback with us. We sincerely apologize for the hit-or-miss experience you had with our products and the inconvenience caused by the quality issues you encountered.
We understand your frustration regarding the wrong placement of the statues in one of your items. This is certainly not the level of quality we strive to deliver, and we regret any disappointment it may have caused. We acknowledge our responsibility for ensuring the quality of our products and apologize for any attempts to shift blame elsewhere.
Regarding the delay in offering a resolution, we apologize for any inconvenience this caused. We understand that timing is crucial, especially when it comes to special occasions like Christmas. We're sorry for not meeting your expectations in this regard.
We're glad to hear that we were able to provide a refund for the faulty item, albeit after some back and forth. Your feedback is invaluable to us, and we will use it to improve our products and services to prevent similar issues in the future.
If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Everything about it
October 5, 2023
My gf never got her package
My gf never got the box . Apparently someone took (porch pirate) it before she could get to it :(
September 18, 2023
Reply from Sparkly Roses
Dear Chad,
We are truly sorry to hear about the unfortunate incident with your girlfriend's package. It is deeply concerning to learn that it was taken by a porch pirate before she had the chance to receive it.
We understand how disappointing and frustrating this must be, especially when it was intended as a special gift. Please know that we are here to assist you in any way we can to resolve this situation.
If you haven't already done so, we recommend reaching out to your local delivery service and filing a report regarding the stolen package. Additionally, please contact us directly at support@sparklyroses.com with your order details, and we will explore potential options to assist you further.
Your satisfaction is important to us, and we will do our utmost to find a solution that helps alleviate the inconvenience caused by this unfortunate event.
We appreciate your understanding and cooperation as we work to resolve this matter.
Sincerely,
The Sparkly Roses Team
Reply from Sparkly Roses
We are very sorry to hear that your item never arrived. This is not the experience we want for our customers, and we understand how frustrating this must be.
Please contact our customer service team at support@sparklyroses.com so we can investigate this issue immediately and find a solution for you. We are committed to ensuring you receive either a replacement or a full refund.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Awesome thanks and beautiful 😍
September 26, 2023
Unprompted review
birthday present
I received the shipment today as a birthday present from my son.
October 5, 2023
Unprompted review
I was skeptical about ordering from…
I was skeptical about ordering from them at first. Took my chance and ordered from them and I don't have any regrets about it. Looks beautiful and made my girlfriend happy. Sophie helped me out with the tracking. definitely recommend.
September 3, 2023
Unprompted review
The product is really of quality
The product is really of quality , my girlfriend really loved it , the customer services help me all the way until i received the package
March 27, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.