Spa World Reviews 7,905

Purchased a Spa in store 2018 and it has been fantastic. Needed a new cover for it and purchased from Spa World online and it has been a nightmare. Paid $300 in shipping and promised tracking to know when to stay home from work to sign for. Tracking stopped when handed over to another party to deliver. No information on when it will arrive or where it is. FastTrack will not provide the information on who they have given it to and Spa World are clueless. Third day off work now, not happy!

Duncan and Nic were great and their customer service was top rate, although i did not purchase, when i am ready i will return for sure

Fred at spa world Campbell Town made our experience exceptional. Fred had vast knowledge of the products and was able to guide us in our purchase. Fred came in on his day off to accommodate us when completing our purchase of the spa. His support, experience and customer service was 5 star. Thank you Fred 😊

Lily was such a pleasure to deal with, she was knowledgeable on all aspects, honest...so rare today, and went over and above to help with difficult delivery. A quality product, service and top quality person in Lily.

We purchased a Spa/Sauna from Spa world in Campbelltown/Gregory Hills.
Lilly was so lovely she had so much knowledge of all the products and was so helpful.
Thank you.

I had issues with selecting my spa and Lilly was fantastic helped me right throughout. Never complained always accomodating with a smile . I highly recommend to see and her and her team if you need a spa . Excellent customer service

Popped in to see if they sell chemicals as I was getting low. They don't stock consumables but Theo was able to help us out. We then spent some time going over the changes in the new version of our spa. There was no pressure to upgrade and just a friendly discussion. Theo spent some time subtley ensuring we were doing the correct maintenance. Strongly recommend the team here. We have had nothing but good experiences.

Fred was very helpful and so patient with us. We're very happy to find spa world Campbelltown/Gregory Hills.

Words cannot express how much I have enjoyed this experience. Many thanks to Fred. He has been a great person to liaise with and has managed our relationship very well through his patience, open communication, and kindness.
Thank you, Fred

Purchased a vortex spa 3yrs ago from Spa World North Lakes. Today we needed some additional advice, couldn’t be happier with product and service. Back up support and the advice given from Nick Kermode was invaluable.
Cannot recommend them highly enough.

Cheryl and Col, Sunshine Coast

I put a deposit down on a swim spa at the Rosehill Expo & a couple of weeks after I had to cancel due to my son needing financial help. I understood they keep 10% of the sale price. But Donna Wright was absolutely fantastic. Donna contacted me and she was very helpful & understanding of my needs and after a discussion, Donna offered me a partial refund. I would highly recommend this Company to anyone looking for a spa.

Great showroom very clean well set and great range of spa.We were greeted by Fred who was very polite,knowledgable and his service was exceptional.He answered to all our questions.Fred made the whole experience a pleasure.

BUYER BEWARE

DO NOT WALK INTO A STORE, you’ll will be forever disappointed.

As soon as they have your money the service and helpfulness disappears.
Our spa was not ready for pick up as advised, and could not get anyone to talk on the phone except the poor receptionist, who must be abused everyday and others hide behind her. When were able to pick it up, it had been damaged by the forklift. There response was it’s not really structural so will be ok. I bet if it was there new purchase that would not be there reaction. Such a despicable company.

Michelle was an absolute sales lady. She was honest and could not have helped us anymore except, maybe put the water in the spa. She was even too the point off helping my wife do zip pay nothing was too much effort. Even when I complained about the apparent starter kit you get with your spa having the most essential product you need to setup your spa with not supplied she was so apologetic. Michelle you are a true LEGEND.

The sales representative (Duncan) was absolutely awesome to deal with.

No matter how many questions I asked and modifications we made to our order he was happy to assist.

We are loving our new Vortex Avante Gemini Spa! Huge thanks to Lisa Chatto and the entire Team who have helped us bring our patio spa dream to life. The final product is amazing and the process was seamless! Thankyou Lisa and Team! Thankyou Spa World! Lenore and Dean 🙏

Absolutely outstanding customer service from Charlie at Spa World, Warner's Bay! If you are looking to buy a spa, do yourself a favour and call Charlie. We purchased the Vortex Neon and it is fab.

We purchased our Vortex Aquagym Max Swim Spa from Tom (based in Adelaide) at the recent Pool & Spa show in Melbourne. Tom was fantastic. Thoroughly explained things. Answered all my stupid questions on the day & in the weeks following. I have since been to Spa World in Braybrook & met Nick who is equally friendly & helpful. Both have answered so many questions I have had. Diann has also been great helping us understand where the Spa will go & permits required etc. Can't wait for our new Swim Spa to arrive in May 😁😁

Purchased a spa from Steve in Adelaide.
We visited other spa stores but Steve’s knowledge on the features and benefits of Spa World was amazing
We called back in today with a few questions which he gladly answered and explained what to do.
Would recommend him and Spa World to others
Ken & Vanessa Simpson

Recently have purchased a swim spa from Charlie at Warners Bay.
A great customer experience, his knowledge & expertise is first class.