Spa World Reviews 7,905

Ordered 2 bottles of pool chemicals 6th of December $348.00 in total. Items have not been delivered and no communication. Would have been easier to get at local pool store and pay the extra $20. Poor service and communication

I feel that the Spa World Adelaide Mile End team really deeply understand the customer experience.
Steve, Ruby and Tom all communicated well, gave excellent advice, supported us with a delivery issue around the electrics, and convey assurance because they really DO know these products.

Highly disappointed with Spa World and it’s post purchases customer service and support.
Purchase date 24th September
Given an approximate delivery date 14th November on a Mercury Spa that we were told was available.
(It wasn’t the timber colour but due to its availability we decided to go ahead)
We spent all of October trying to get an official confirmation on our delivery, with a preference of the crane to be arranged for a smooth installation.
Your Spa World Concierge is nonexistent!!!!
We tried multiple times to escalate our concerns and even tired the salesperson Lilly Gregory Hills who basically ignored us after the purchase.
Then when you finally give us a date, you follow up with conflicting information making it impossible to coordinate the crane we personally had to arrange cause your company could not assist us.
And when you do decide to deliver your company does it when “SEVERE WEATHER WARNINGS” have been advised for the day of delivery 29th November
So, thank you so much for the stress and totally lack of customer service.
We have now have a spa filled with storm water in our front yard and also a damaged lawn from your truck and no forecast of when we can crane it into our backyard due to the current weather situation.
And to top it off the same spa is now cheaper than our purchase price which we were told was an incredible great price at the time of purchase.

Our experience with the Dandenong store has been truly dreadful once we handed over the 30% deposit. We were advised by Trent that any follow up questions would be welcomed "anytime", however he would not respond to our calls, text messages and even provided my partner with the wrong technical information to provide to our tradespeople. My partner had to drive 1.5hrs to the store to get the correct technical specifications because Trent would not return his calls. On the day we paid the deposit, we had booked the delivery for 4 December, only to find out the delivery wasn't even booked. After countless calls from myself and my partner, the delivery proceeded to Saturday 2 December. Prior to delivery I had made countless calls to find out how to pay given we applied for finance for the spa, and no one was able to provide us with adequate assistance to provide the link so we could pay the funds across to Spaworld. Again my texts to Trent remained unanswered. Fast forward to Saturday 2 December, the crane company delivered the spa, who I must say was outstanding, only to be advised that Spaworld willingly delivered a damaged product to us. We have the consignment details proving that Spaworld was well aware of the damage and the photos. We are now holding a spa that is damaged in 4 places and as far as I'm concerned completely unacceptable. No one bothered to call to advise of the damage and to ask whether we would accept delivery, yet someone thought it was a good idea to proceed with delivery. Your service is unacceptable and I would like the manager of our account to contact either myself or my partner to resolve as we will never recommend Spa world again. It is impossible to talk to any level of management on the 1300 number, you always get someone different. We have called so many times and there is not one capable staff member that can resolve our issues with a damaged spa or even when the spa will be connected!! We will proceed with legal action if our issues are not resolved to our satisfaction. What was meant to be an exciting time for us has been truly stressful and upsetting to say the least, bear in mind we bought an expensive 6mtr swim spa! If I could give zero stars I would. Please do not deal with this company, you will not get anyone to resolve your issues or even understand what you are saying. I wonder where upper management is hiding??

Before we started looking at swim spas we were told to test prior to buying. This made sense to us given the costs and our kids both swim squad. We were surprised how many shops said no you can’t test it. This however was not a problem at Spa World Dandenong

We booked in a swim test with Trent and didn’t need to go anywhere else. Trent made us feel comfortable in purchasing the right swim spa for us without any ‘sales’ pressure. We went with the Vortex Aqualap

Very professional and great showroom. Thanks Trent for all your help and advice

We highly recommend Spa World Dandenong and sales consultant Theo Katzourakis for all of your spa and swim spa needs. We found Theo to be very experienced and knowledgeable. He has a lovely relaxed manner. No high pressure sales techniques here which was a great relief. His attention to detail and follow up is next level. If you are in the market then look no further than Spa World Dandenong and Theo!

This group knows their stuff. Professional, informed and helpful. Brenden who provided our platinum handover was fantastic. First time Spa buyer and I highly recommend them.

This issues I had were plentiful, from the state sales manager dissing me in an email to other staff when I asked too many questions, to various and very different instructions and notifications. Not one but three concierges. Plans of where to be placed to be handed to them to send to delivery hots not fine. List goes on. Sales I would never go through again. After sales handover was v poor with the guy not knowing the Spanet system at all and in fact seeing it incorrectly which cost me a lot of $ first elec bill. A year later, that is, a year and four months after delivery, a major issue where half the spa was suddenly not working and no one in my regional area to assist until they finally went with someone I’d recommended originally that ‘wasn’t on their books’. It is now working. What happened? It had somehow taken itself out of its actual interface to say it was a model 2 so was only doing model 2 things when it’s a model 3. It should never have been able to do that in the first place. Very strange! That was fixed and the new comms cord (probably unnecessarily) put in and it’s all good now except the guy tested the water and the chlorine is really really high. Like too too high. As in ‘follow their instructions at the spa company and stuff the spa up eventually’ high. This is the guy they didn’t want to use because he wasn’t on their books but they had no one else in bendigo so rang me and asked what his name was. He’s brilliant. He gave me some fantastic tips for the water and I will not follow the instructions of spa world Re that anymore and all should be well. They don’t treat you as an individual and were giving me instructions for a spa heated far higher than I personally like. And - It’s a very disturbing situation when they sell regionally but don’t have service people in the area for warranty work! It should be illegal! But all well and good now. I’ll check what’s under warranty for future reference but I know the person I trust. I thank R, service and warranties who is actually from NZ, for being funny and on top of things, and the guys at Spanet who were fantastic, Dean specially, they can talk you through a lot of stuff on the phone. Lovely guys! I did want SW to take the spa back but they wouldn’t and it IS v good; it’s just some people really don’t care. They really don’t. It’s just a job. But some, as mentioned above, are great! I thank SW for their comments below.

Trent's knowledge is second to none, it's so nice these days to find someone who can answer all our questions. We've had our swim spa & vortex pergola for over 6 months and couldn't be happier. It has become the most popular area of our backyard

Even after delivery no question was too hard and Trent always made the time to come back to us

Thanks to Trent and the team at Spa World Dandenong for making our backyard dream come true. Highly recommend

Fred was a great help and provided fantastic service. We went in with lots of questions and Fred was able to answer them all. We left today purchasing our first spa for a great price. Thanks Fred.

Friendly service and showroom was great. I'm very happy with my swim spa. Jon from Spa World Bundaberg was fabulous helped me with many things he's an asset to Spa World .
Great customer service. Exceptional !!!
Thanks Guys

We decided to upgrade our ‘cheap’ spa after constant breakdowns. After driving around numerous spa shops we visited Spa World Dandenong and met Trent. Trent took the time to understand what we were looking for and match us with the Jacuzzi J-375. We placed our initial deposit and came back for our test which Trent arranged. We were so happy to try it out and could not believe the difference from our current spa. Delivery also happened 3 months earlier than expected as another customer had been delayed by their builder

Thanks so much Trent and the team we love our Jacuzzi, it’s soooo much better than our cheap spa

My spa got craned into place and then was told as they unwrapped it that 2 panels had been damaged in the warehouse. Then waiting about 2 months for new panels to arrive. No handover on the spa had to ask for this. Our patio came with no base plates, bolts or motor. They did however get these out to me the next day as I had installers waiting. but the plates and motor came no bolts. They did send us some vouchers. used the vouchers to purchase items in stock only to be told that they are on back order and had to wait. I waited over a month for an item only to get it missing a part and have to wait again another month.

Will not use again. Ordered a spa cover online, which at no point said out of stock, to be advised once they had my money that it would take 4 weeks to arrive as they had no stock. 4 weeks later, advised it will take at least another 8 weeks to arrive so asked for my money back……. Crickets from them in relation to my money.
Additionally, the front page of their website promotes a 5 star trustpilot rating….. simply a lie!!!!

We recently bought a Swimspa through Lilly Sifri who manages the Clearance products online. Her communication was excellent and she was very knowledgeable and courteous. The purchase was efficient and we felt relieved that the process was problem free and delivery is on plan. Thank you Lilly

We ordered our Vortex Hydrozone Pro Plus spa through Charlie at Warners Bay Spa World in September 2021. He was both knowledgeable and helpful and was able to answer our many questions with ease, making the whole experience quite easy. I cannot fault his customer service. We would highly recommend you pop in and have a chat with him if you are thinking of purchasing a spa or spa pool. He knows his stuff. :)

On entering the Just Spas store in Newcastle, it was such a refreshingly calm space.
We looked at a couple of the size and shape we were interested in. Charlie introduced us to the differences in the Spas, and how they worked etc.
He informed of all the additional items, pricing, pumps, steps etc.
We were not pressured to deposit and money, or made to feel compromised. I needed my husband to see the Spa I was interested in, although Charlie was not working the next day, he offered to meet in the showroom to explain all the information again to my husband. On checking sizes, although my heart was set on the larger Spa, we agreed upon the next size down, to accommodate the Spa and heat pump and stairs.
He came to our home the same day to see for himself to check the space and ensure it would fit, cover had enough room etc.
No pressure at all, just genuine guidance and understanding.
I am feeling comfortable the next stage, Spa build, checks install etc, operation, we will recieve the same guidance. So excited to know we will be swimming and exercising very soon.
Thanks Charlie

Their website prices do not include GST which is against Australian consumer law.
Then their checkout process is very misleading and does not show that GST is being applied.

The moment we walked in the shop we were greeted by Fred even though he was serving another customer. When it was our turn to be served Fred answered all our questions and allowed us time to make a decision without pressuring us. The purchase process was smooth.

Recently purchased a spa from Spa World Newcastle. Very happy with the professional knowledge, patience and service received from Charlie. We never felt pushed or rushed in our decision. The showroom is set up beautifully and being allowed to sit in the spa to try them out for size and fit reassured our purchase. Would highly recommend.