Specialty Life Insurance Reviews 

2,847
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and patient, making interactions comfortable and informative. Many people appreciate the clear explanations and helpful guidance provided, which made the process smooth and easy to understand. Reviewers often highlight the overall positive user experience, feeling at ease and confident throughout their interactions. However, some customers also noted issues with unsolicited contact, reporting frequent calls from various numbers. People mentioned these calls were disruptive, occurring daily even after blocking numbers or requesting removal from call lists.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service, often highlighting promptness, professionalism, and clear... See more

User experience

Customers had positive experiences with the user experience, finding it easy to work with, informative, and... See more

Customer communications

People report negative experiences with contact, frequently mentioning an overwhelming number of unsolicited... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The initial interview was very detailed. I had a lot of questions and I was very happy with the information I received. I would recommend specialty Life Insurance Thank you

Company replied

Rated 5 out of 5 stars

A review for a gentleman Shawn Tomby broker for Specialty Life Insurance. He was polite, courteous, informative, patient, and above all knows the industry inside out. After a couple of minutes o... See more

Company replied


Company details

  1. #2 of 2 best companies in Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,847)

414 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good conversation

Good conversation, excellent information, really nice people

May 11, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind feedback!

Rated 5 out of 5 stars

Rita was a sweetheart

Rita was a sweetheart. Very informative, easy to talk to. I enjoyed hearing about the insurance.

May 11, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Helen, thank you for sharing your experience!

Rated 5 out of 5 stars

The fact that everything was explained…

The fact that everything was explained in full to me. Options were given on what insurance package was best suited financially. The team member was very understanding of my concerns.

May 11, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you very much for taking the time to share your experience. We’re pleased to hear that everything was clearly explained and that our team was able to help you find an insurance solution suited to your needs and financial situation.

Rated 5 out of 5 stars

Great communication with a friendly and…

Great communication with a friendly and professional approach and a respectful attitude. Well spoken and informative with very clear knowledge of information and responses pertaining to my concerns and questions regarding my situation and understanding of various types of insurance and benefits.
Thank you to the helpful and friendly staff for helping me and assisting me to make a successful and positive decision!

May 11, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Nuno, thank you for taking the time to share your experience with us. We’re very pleased to know that our team was able to provide helpful information and excellent customer service. Your support and recommendation mean a great deal to us.

Rated 5 out of 5 stars

A job well done!

Thank you for a simple and understandable explanation. I have yet to receive the policy in the mail as requested. I look forward to working with you and hope that all will be well.

May 3, 2026
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Reply from Specialty Life Insurance

Hello Jacqueline, thank you for your thoughtful feedback! We’re glad to hear that the explanation was clear and easy to understand. We truly appreciate your patience regarding the policy copy and will continue to assist in ensuring everything is received as requested.

Rated 5 out of 5 stars

I found that I was treated very well…

I found that I was treated very well and even when I had some difficulties understanding everything I was very patiently treated. 👍

May 8, 2026
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Reply from Specialty Life Insurance

Hello Geraldine, thank you so much for your kind words! We’re very happy to hear that you felt well treated and supported throughout the process. Providing patient, understanding, and caring service is very important to us, and we’re glad we could make your experience a positive one.

Rated 5 out of 5 stars

Knowledgable staff

Knowledgable staff, great effieciency, proper, exspediancy and pleasant to converse with. Very happy for the outcome of the quality of insurance I have received!
Thank you
Marie Hamilton

May 5, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Marie, we’re delighted to hear that you had a positive experience with our team and that you’re happy with the quality of your insurance.

Providing knowledgeable, efficient, and friendly service is very important to us, and your feedback truly means a lot.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out—we’re always here to help.

Rated 5 out of 5 stars

Amazing

Charles Boulanger is an amazing help when it came to my concerns and questions about life insurance. he made me look at it from a different perspective that I can understand.

May 3, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind feedback! We’re so glad to hear that Charles was able to support you and provide clarity around your life insurance questions.

If you have any further questions, please don’t hesitate to reach out—we’re always here to help!

Rated 1 out of 5 stars

This company has been calling me…

This company has been calling me relentlessly for months. At least twice a day. Each time I block the number and report it as spam. I’m also on the Canadian do not call list which makes this unlawful. I reported them to the BBB and guess what - they now also have my email address. So I would also add a 1 star for the BBB.
I find this very concerning. I hope that if you are considering doing business with them you read this and reconsider.

May 4, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello, we apologize for the frustration. We only contact individuals when a quote request has been submitted for a life insurance product through one of our websites, or when someone has opted in to be contacted while applying for another service through one of our third-party partners.

Please email us at info@specialtylifeinsurance.ca and we will promptly add your number to our Do Not Call list.

Rated 5 out of 5 stars

The professional manner of my advisor…

The professional manner of my advisor and the fine communication skill he showed.
But the best part was his willingness to listen to some of my history I forced on him and the wonderful down to earth approach he accepted it with kindness and grace.
Just a great overall experience from all levels.
He should be presented this feedback as it was more than just an insurance transaction as it left me with a very nice feeling!

May 3, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello John! We’re grateful you had such a meaningful experience with us, and we’re always here if you need anything in the future.

Rated 1 out of 5 stars

This company it's a big scam

This company it's a big scam, harassing people for big money, and making multiple calls, the good reviews are fake, not recommended.

April 16, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Janusz, apologies for the inconvenience, please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed. "

Rated 5 out of 5 stars

Awesome Rate

I gave Specialty Life Insurance 5 out 5 because of the rate I was given for a $250,000 Accidental Death Insurance Policy.

The person who took care of drafting up this policy made sure I understood clearly what I was covered for and what the policy was for. She never once pressured me into taking the policy she just gave me me a quote and her name and suggested if she could call me back at a later time to see if I may have an interest in this kind of policy. Which is what I did. Two weeks later she called right on que very punctual, friendly and professional.

She then went over the policy again to refresh my memory asked if I had any questions or concerns then asked me what date suited me the best for the first withdrawal then after that what date from then on every month. I was
glad to be given a choice.

Then a copy was received by email for me to read over at my convenience. Once I was accepted another email I was came with that verification l
accepted. Then received a hard copy by mail.

All greatly flowed perfectly. No hiccups. No extra moneies taken out of my account
neither.

I recommend this insurance company highly to anyone looking for Accidental Death Insurance Policies only.

They may specialize with other insurances, but I'm only speaking on my experience and the Policy I took out.

Viola Lalonde

April 20, 2026
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Reply from Specialty Life Insurance

Thank you for your recommendation and for placing your trust in Specialty Life Insurance!

Rated 5 out of 5 stars

The staff especially Kyle listed to my…

The staff especially Kyle listed to my questions and help me answer the questions to the best I could

April 20, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your kind review! We’re glad to hear that Kyle took the time to listen to your questions and helped guide you through everything as clearly as possible.

Rated 5 out of 5 stars

Give them a try.....

The person I talked to made the sale. Fully explained what I was getting and the price was more than reasonable.Would highly recommend this company for any insurance needs

April 20, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

We truly appreciate your recommendation and your trust in us for your insurance needs!

Rated 5 out of 5 stars

Very helpful and clear in the way the…

Very helpful and clear in the way the policy was explained.

April 20, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review! We’re glad to hear the policy was explained clearly and that you found the support helpful.

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