Specialty Life Insurance Reviews 

2,848
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 458 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and patient, making interactions comfortable and informative. Many people appreciate the clear explanations and helpful guidance provided, which made the process smooth and easy to understand. Reviewers often highlight the overall positive user experience, feeling at ease and confident throughout their interactions. However, some customers also noted issues with unsolicited contact, reporting frequent calls from various numbers. People mentioned these calls were disruptive, occurring daily even after blocking numbers or requesting removal from call lists.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

Service

Reviewers mention positive feedback about service, often highlighting promptness, professionalism, and clear... See more

User experience

Customers had positive experiences with the user experience, finding it easy to work with, informative, and... See more

Customer communications

People report negative experiences with contact, frequently mentioning an overwhelming number of unsolicited... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Besides being spammed, which gives big scam vibes - I researched the company to find actual users who had great feedback so I entertained it.. and my rep was actually fantastic. Easy to work with, ve... See more

Company replied

Rated 4 out of 5 stars

I had the pleasure of dealing with Penny Morash, she made me feel very comfortable . Penny is very friendly, pleasant , knowledgeable. very confidant. She helped me with what i needed... I have given... See more

Company replied

Rated 4 out of 5 stars

The initial interview was very detailed. I had a lot of questions and I was very happy with the information I received. I would recommend specialty Life Insurance Thank you

Company replied

Rated 5 out of 5 stars

A review for a gentleman Shawn Tomby broker for Specialty Life Insurance. He was polite, courteous, informative, patient, and above all knows the industry inside out. After a couple of minutes o... See more

Company replied


Company details

  1. #2 of 2 best companies in Personal Insurance Company

Written by the company

Specialty Life Insurance specializes in guaranteed and simplified issue insurance products in Canada.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(2,848)

414 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful and clear in the way the…

Very helpful and clear in the way the policy was explained.

April 20, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review! We’re glad to hear the policy was explained clearly and that you found the support helpful.

Rated 5 out of 5 stars

Kathrine was a great agent

Kathrine was a great agent! Friendly, informed, helpful & ever so patient. Had a few quotes that were similar, but not quite as good as what SLI offered us. Better coverage for similar costs to what other providers offered.

April 1, 2026
Unprompted review
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Reply from Specialty Life Insurance

Thank you for your wonderful review! We’re so glad to hear that Kathrine provided such friendly, knowledgeable, helpful, and patient service. It’s great to know she was able to help you find better coverage at a competitive price.

Rated 5 out of 5 stars

I had an awesome experience

I had an awesome experience. My Agent answered all of my questions honestly and efficiently. She was also very kind and helpful. As well, as patient with me and my incessant questions. I would highly recommend this company.
In Kind Spirt, Tammy

April 2, 2026
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Reply from Specialty Life Insurance

Hello Tammy, we’re thrilled to hear you had such a positive experience. We truly appreciate your recommendation and are always here if you have any more questions in the future!

Rated 4 out of 5 stars

Please reply to Donna Dodds.

Please reply to Donna M. Dodds...I wish to cancel my policy a.s.a.p. Please do not withdraw any funds. Thank you. Donna M. Dodds 250 650-7591.

April 5, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Donna, a client support representative will be in touch shortly to process cancellation.

Rated 5 out of 5 stars

Ameena Bhatia

Ameena Bhatia, I cannot express how I feel, a dark cloud has been lifted. Thankyou for taking the time to listen and speak to me. Three yrs. ago my house burnt down, 5 days after my husband passed. It felt so good to talk, I'm always apologizing when I share my story, but you listened, and again Thankyou. God Bless You

April 10, 2026
Unprompted review
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Reply from Specialty Life Insurance

Hello, thank you for your feedback!

Rated 5 out of 5 stars

Penny was awesome

Penny, the lovely lady I spoke with on the phone, was genuinely interested in what coverage I was comfortable with, what my budget was, and the coverage available. She was informative, friendly and most helpful. I have diabetes and anxiety, but I was afraid that I wouldn't be able to be approved for life insurance. I will recommend Specialty Life Insurance.

February 27, 2026
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Reply from Specialty Life Insurance

Thank you for your kind review. We’re so glad Penny was able to provide helpful, friendly support and make the process feel easier. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Speaking about health history can be…

Speaking about health history can be uncomfortable, but the representative was non judgemental and professional. Thank you!

March 28, 2026
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Reply from Specialty Life Insurance

We truly appreciate your feedback. Making these conversations feel comfortable and respectful is very important to us.

Rated 5 out of 5 stars

They were patient and explained…

They were patient and explained everything. It was great they sent the policy to me so I could take my time and read it.0

March 28, 2026
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Reply from Specialty Life Insurance

Thank you for your review. We’re so pleased to hear you were satisfied with your experience.

Rated 1 out of 5 stars

Harass you over the phone

Have asked over 20 times not to be contacted by them and the calls still come daily. Legitimate harassment.

April 6, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hello Jessa, apologies for the inconvenience, your number has been permanently removed.

Rated 5 out of 5 stars

Totally satisfied

March 25, 2026
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Thank you for your review. We’re so pleased to hear you were totally satisfied with your experience.

Rated 5 out of 5 stars

Insurance questionaire interpretation

The agent was very helpful as some of the recorded questons asked were not precise enough for clear interpretation.

March 26, 2026
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Reply from Specialty Life Insurance

Thank you for your review. We’re glad to hear our agent was helpful in guiding you through the process and providing clarity where needed. We also appreciate your feedback about the recorded questions and will take it into consideration.

Rated 1 out of 5 stars

Spam Callers

Daily spam calls despite telling the company I am not interested. They call from different numbers so it's not possible to block them.

April 3, 2026
Unprompted review
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Reply from Specialty Life Insurance

Hello Mitchell, apologies for the inconvenience, your number has been permanently removed.

Rated 4 out of 5 stars

Affordable…

It was an affordable option and the process was easy. The only thing that would make it better is if the insurance would kick in before 2 years.

April 2, 2026
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Reply from Specialty Life Insurance

Thank you for your review. We’re glad to hear you found the process easy and the coverage affordable. We also appreciate your feedback about the waiting period and understand that this may not be ideal for everyone.

Rated 1 out of 5 stars

SPECIALTY INSURANCE Stay away from this company

Stay away from this company, a life insurance agent reached out, at first I was interested, slept on it sent him a message to hold off a month, no response. Decided to cancel completely,called him, finally after numerous calls he answered, assured me it was canceled, called head office spoke about my experience they reassured me it was a canceled quote, no policy
April,1,2026 3 weeks after 6 emails numerous calls they take the premium out of my bank account. Now with more unanswered calls and emails I'm trying to get reimbursed. Horrible customer service, I would not recommend this company to my worst enemy.

April 1, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Hi there, we apologize for the inconvenience. Since we are not able to use the name in this review to find your policy can you please email your details to info@specialtylifeinsurance.ca and we will escalate this complaint immediately.

Rated 1 out of 5 stars

Spam callers…

Spam calling multiple times daily even though they've been told to stop more than once. They now & forever will only get voicemail

April 1, 2026
Unprompted review
Specialty Life Insurance logo

Reply from Specialty Life Insurance

Apologies for the inconvenience, please email us your phone number at info@specialtylifeinsurance.ca and we will ensure it is permanently removed.

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