The picture and description of the #3546 Outrigger Wall Display are very misleading. They show many parts that do not come with the set, and do not clearly indicate that they are extra. Buyer beware!... See more
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Review summary
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Edit: Got a very nice call apologizing for the mixup and telling me my order was on the way and they would not be charging me for shipping. Great customer service! The price is fantastic but I have... See more
Company replied
Specialty Store Services offer a great variety of items perfect for vendors. Everything is reasonably priced and delivery is fast. I have purchased several times and will continue to do so. Nadine Lac... See more
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I am very happy with my online shopping experience I had with Specialty Store Services. After doing my initial research I continued on and felt confident with the company and the better price...u... See more
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Locking 36x24 Portable Display Case for Jewelry, Coins,Trading Cards, Baseball Cards & Collectibles
(10)
Black Folding Grid & Go™ Portable Grid Display Panel
(8)
Realistic Kids Grocery Shopping Cart - Child Size Metal Grocery Shopping Basket
(5)
Folding Grid & Go™ Plus Display - Starter Panel
(4)
34 Inch Wide x 22 Inch Deep Portable Showcase with Locks for Jewelry, Trading Cards, & Collectables
(3)
HD Nylon Storage & Scratch-Protection Bag for Large Portable Showcases up to 36 in W x 24 in D x 4
(3)
Flat Base Legs for the Grid N Go - Set of 2
(2)
6 Tier Countertop Cap Display
(2)
6 Tier Countertop Wire Literature Display Wire Rack - 29 In. Wide
(2)
Double Sided 24 Pocket Cap Floor Hat Rack for 240 Caps
(2)
Company details
Written by the company
Since 1986 our second-generation family-owned and operated business has been helping retailers grow their business. We provide high-quality retail fixtures and store supplies backed by our 100% satisfaction guarantee. Our customer service department is second to none and we stock thousands of retail display and retail store supply items in our warehouse and are ready to ship. We have many exclusive displays and fixtures that you will not find anywhere else. From our lightweight folding grid panel display to our unique metal pegboard displays, we listen to our customers and strive to design innovative products that will help them succeed. Specialty Store Services is your one-stop shop for everything you need for profitable retailing: store displays, glass display cases, retail showcases, clothing racks, bags, shopping baskets and so much more. Centrally located in Chicago we ship nationwide. For over 30 years retailers nationwide have trusted Specialty Store Services.
Contact info
454 Jarvis Ave, 60018, Des Plaines, United States
- specialtystoreservices.com
4.4
Excellent
307 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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Easy to order and delivered on time
December 7, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
bad customer service
rep lied to cover his mistake and never did do what he said he would
December 3, 2024
Reply from Specialty Store Services
We are very sorry. This is not the type of feedback we are used to receiving. I saw that we had some issues with your recent order, and that we eventually refunded the order in full. But if we were supposed to do something else for you, or if you would like to discuss further, please call me at 800-999-0771. My name is Marc, and I am the Customer Service Manager.
Your prices your products & your…
Your prices your products & your delivery time makes my experience great
December 24, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Specialty Store Services has what I need
Specialty Store Services always has what I need, and more importantly, has it in stock.
December 16, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase! Thank you very much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
The product is what I expected for what…
The product is what I expected for what I'm using it for, display light weight items. I plan on getting more display racks next year when I have more money in my business!!
May 6, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Someone called me to answer my…
Someone called me to answer my question. He went above and beyond, very friendly!
December 5, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Didn't have a after all
8 hrs after ordering a newspaper stand, I received an email and refund telling me you didn't have any in stock. Shouldn't you know if you have something before you see it?
December 2, 2024
Reply from Specialty Store Services
We apologize for the incorrect information regarding your order. If you would like to speak with our CS Manager, please call us at 800-999-0771.
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
The only reason I didn't rate it 5…
The only reason I didn't rate it 5 stars is because the very tight packaging resulted in portions of several spinner panels being bent during shipping. I was able to straighten most of them, however they replaced the entire product. The item I obtained is high quality and the interaction with me was very efficient and prompt. I will definitely be ordering more products from this company.
October 29, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Unprofessional and Unreliable: Worst Customer Service Experience Ever
I’ve never had so many issues with a company—not even just the issues, but the customer service is truly the worst I’ve ever experienced. I’m not exaggerating—this has been one of the most unprofessional, rude, and frustrating interactions I’ve had with any business. The customer service representatives are consistently dismissive and rude. If you hate your job so much, stay home.
The first time, I let it slide—maybe it was someone having a bad day. But after the second, third, and now fourth encounter, it’s clear this is a systemic problem. I’ve been respectful when contacting them, so there’s no reason for the attitude. Even if I wasn’t, customer service means dealing with issues professionally—it’s not personal.
Their product consistency is just as bad. For example, I spent months redoing my store's price tags. When I went to reorder the last set I needed, the tags were gone, with no warning or notification that it was a limited-stock item. Now I have to redo my store again. The only response I got was, "Oops, too bad."
I will avoid this company at all costs. Their lack of professionalism, rude customer service, and inconsistent product availability make them completely unreliable.
November 15, 2024
Unprompted review
Reply from Specialty Store Services
I apologize for your frustration. This is not the type of feedback we're used to, nor is it the kind we like to hear. I would be happy to discuss your experience with you to see where we may have gone wrong. Please call me at 800-999-0771.
Fabulous product
Fabulous product, the grid n go. So easy to set up. With a carrying case....makes it so easy. Great customer service.
October 16, 2024
Reply from Specialty Store Services
We are so happy that you are satisfied with your purchase and our service! Thank you so much for your business and taking the time to provide us with feedback!
Great product and fast shipping
October 13, 2024
Reply from Specialty Store Services
Thank you so much for your order and taking the time to provide us with your feedback!
Product selection and service
The ease of shopping, the pricing and their incredible customer service. Natasha is an incredible asset for this company, and being a small retailer, they have earned my business for life.
September 25, 2024
Reply from Specialty Store Services
We are so happy you had a great experience! We pride ourselves on our quality customer service and Natasha is one of our very best! Thank you for taking the time to provide us with your feedback!
This was a reorder
This was a reorder. I had orders two display racks and was happy with them so I ordered another
October 1, 2024
Reply from Specialty Store Services
Thanks so much for placing another order with us! We appreciate your business and you taking the time to provide us with your feedback.
Assortment was what I needed and…
Assortment was what I needed and product arrived timely.
September 27, 2024
Reply from Specialty Store Services
We're very happy you had a good experience. Thanks so much for your order and taking the time to provide your feedback!
Punctual
I've ordered twice from SSS and both times it only took 2 days for my cases to arrive. I was surprised. Thank you!
September 24, 2024
Reply from Specialty Store Services
We're very happy you had a good experience. Thanks so much for your order and taking the time to provide your feedback!
Great products and customer service!
September 24, 2024
Reply from Specialty Store Services
We're so happy you had a positive experience! Thanks so much for your business. We appreciate it!
Reply from Specialty Store Services
We're so happy you had a positive experience! However, you seem to have given us a rating of one star. Was this done in error? Thanks so much for your business. We appreciate it!
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