Great product with fantastic service. Fast turn around. Ordered prescription glasses. The whole procedure was simple. I particularly liked the fact that I was kept informed of each stage of the or... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Specscart is one of the fastest-growing eyewear startups in the UK. With three physical stores in Manchester and an e-commerce website, we bring 2000+ fashionable eyewear styles made in the UK at unbeatable prices and deliver them in a record-breaking time of 24 hours.
Like superheroes, our brand also has an inspiring origin. Okay, it didn’t involve any radioactive spider bites, but it“s a lot more relatable. Our founder, Sid, broke his eyeglasses just one day before his semester exams. Wandering through Manchester City Centre in search of a replacement, he encountered only overpriced or mediocre options. The glasses he fancied were locked behind high-security displays, priced steeply at over £150. After reluctantly paying a small fortune without the chance to properly try them on, the glasses arrived—too late for his exams. Hope was lost here, but direction and purpose were found.
Sid realised that eyewear, much like shoes, should come with options that cater to different needs and occasions without breaking the bank or compromising on quality. Driven by this idea, Sid envisioned a brand where selecting glasses would be as enjoyable and straightforward as choosing a pair of shoes for different occasions—hence our tagline, “A Frame for Every Game.“
This vision gave rise to Specscart: an award-winning startup, on a mission to revolutionise the eyewear industry by changing the way people perceive glasses, from being a tool of sight correction to a sustainably made fashion accessory, that is a true joy to wear.
OUR PROMISE
At Specscart, we make a commitment to never sell anything that we wouldn’t buy ourselves. This means you receive essential upgrades like anti-glare, anti-UV, anti-scratch, and impact-resistant coatings on all glasses at no extra charge. Plus, every order comes complete with a protective case, designer cleaning cloth, cleaning solution, and a screwdriver. To ensure your vision is at its best, Specscart offers free eye tests for everyone at all our retails stores.
Written by the company
Free Fast Shipping
Specscart. 10 Union Street, Bury, BL9 0NY, Manchester, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely incredible service as always. I had to get my lenses changed/glazed, I sent them off on a Friday morning and received them back finished on the following Tuesday! I’ve been using them for a few years now to change lenses of old glasses and they always do a brilliant job and never had any issues.

Reply from Specscart.
slight hiccup at the ordering stage when I wanted a second pair

Reply from Specscart.
Very happy with glasses I ordered and the price is also fair and competitive

Reply from Specscart.

Reply from Specscart.
The person I spoke too this afternoon at about 14.10 was amazingly helpful. I had broken my varifocals and understanding that they coul not replace in my time frame - holiday in 3 days time, I asked if they could pruduce single vision in 24 hrs. Yes, checked frame and lens stock ws good so I placed the order online. Received acknowledgement at 14.14 and confirmation of dispatch at 16.55. Incredible service thank you.

Reply from Specscart.
I cannot recommend Specscart highly enough. From start to finish, the customer service from Kapil and Johnathan was absolutely outstanding. They went above and beyond to make sure my glasses were exactly as I wanted them, taking the time to personally liase with the workshop who made sure the frames and the lens colour tint was just perfect.
Nothing ever felt like too much trouble. They were patient, knowledgeable, and genuinely cared about making sure I was completely happy with my purchase. It's rare to find a company that takes such pride in both its products and its customer service.
The quality of my glasses is excellent, and thanks to the team's dedication and attention to detail, they are exactly what I had hoped for. If you're looking for a company that truly values its customers and is willing to go the extra mile, I would highly recommend Specscart.
Thank you to everyone involved – you've provided one of the best customer service experiences I've had.

Reply from Specscart.
Absolutely first class service from beginning to end. My glasses fit and are brilliant.
Took 7 days from sending out sample, would highly recommend them. I will definately use them again

Reply from Specscart.
When you open the app. It was easy to follow. Pick the frames you wanted. Then give them your prescription or type it in. All agreed. Payment was quick and easy. Less than a week your glasses have arrived. I would recommend this company to anyone who asked me. Ansh was helpful in making sure that my order was correct and to my satisfaction. I want to say a great thank you to everyone who was involved with my glasses and glass cases. Great value.
Thank you. Specscart.

Reply from Specscart.
They are my go to when it comes to glasses. No more specsavers, these guys are brilliant
Thank you

Reply from Specscart.
Excellent service. Always there to help even though I'm buying online, a phone call away or message. Brilliant glasses and super quick to get them made and sent out to me. I would highly recommend Specscart. Thank you.

Reply from Specscart.
I was excited to receive my first reglaze order however both lenses do not match the prescription. I uploaded my prescription and even included the original lenses in the frames which could have been checked to see how off the lenses were that they made. I can not see anything through the left lens and the right lens is blurry at best. I phoned to let them know and now i have to send them back to get checked. I don't know why they can't just make them correctly in the first instance when they have all the information required. I will await my new pair of lenses and see if they have messed up the order again. I even included a copy of my prescription in the return box with the original lenses so they surely can't get it wrong again. Disappointing experience so far. I will update my review when I receive my updated pair of lenses.

Reply from Specscart.
I have used this company for 4 years and ordered numerous pairs of glasses as my prescription has changed. Single vision, varifocals and tinted. The service has always been fantastic and they offer real value for money. I have recently ordered a pair of varifocals with magnetic sun shades to attach and the guidance and support from Kapil was first class

Reply from Specscart.
Specscart were so helpful when my glasses needed adjusting. Replied really quickly to my email and got everything sorted. Unfortunately my glasses then got lost in the post but they sorted out a replacement pair straightaway. Also love the extra little things you get with your pair of glasses like the lens spray and the tiny screwdriver. Would definitely recommend them and would use them again

Reply from Specscart.
With so many companies advertising online it’s difficult to know where to start but take it from me if you are looking for new glasses and a top service try this business.
I opted for a trial pack of 4 frames. In reality I was only interested in 2 but they added two others to make up the pack. In the pack also came some sample lenses and a blue light pen which was useful.
Having selected my frame I went online and ordered with varifocal lenses. Having ordered varifocal lenses and not having PD reading they sent me a trial set of glasses I ordered and instructions to take a photo so the PD could be measured. Here I encountered a problem - I realised to my horror that the frame I had ordered was the wrong one- I had made a mistake when ordering. In a panic I emailed the company explaining what I had done and whether it was possible to change the order at this stage. I got an early reply from Sai with some guidance as to how to proceed. Not quite sure that I understood I called the company on a Saturday morning and as luck would have it spoke to Sai. He was very helpful and told me to use the sample frame that I still had and take the photo with those. He told me to hang on to all the frames I still had until he confirmed the photo was ok (this took 3 attempts but probably says more about my selfie taking).
Once he confirmed the photo was ok he also confirmed he had changed the order for me. My glasses arrived on Saturday and I am delighted with them. A week exactly after sending through my photo.
This company seems to truly care about their customers. They could quite easily have stood their ground when I made a mistake but they couldn’t have been more helpful.
Quality is excellent and price was substantially cheaper than my previous opticians who I had been with for over 30 years.
I would wholeheartedly recommend this business. Thank you Sai for making this process so straight forward

Reply from Specscart.
I have ordered a couple of times with specstart.
Always speedy and great glasses.
This time I ordered 2 pairs of glasses, each with a different prescription, however I was sent 2 pairs of glasses with the same prescription....
Panic!! Called and explained what had happened....AMAZING CUSTOMER SERVICE...within hours I had notification that replacement were on the way and they arrived in 24hrs!!
Thank you so much specstart!!
Highly recommend 👌🏼

Reply from Specscart.
Superb, simple and effective. Got to try some glasses for a week before choosing, buying two pairs, absolutely zero pressure to buy either. Excellent.

Reply from Specscart.
Can’t fault this company , had a few glasses from here really good value. Just order prescription goggles for holidays- outstanding and super quick delivery. Highly recommend.

Reply from Specscart.
Wonderful range of frames. Very speedy delivery. And most importantly, exceptional service and support when I did not understand my prescription.

Reply from Specscart.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.