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Specscart. Reviews 

6,167
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, including glasses, frames, and lenses, often noting the premium presentation and useful accessories. Many people highlight the fantastic service, describing the ordering process as easy and efficient with excellent communication, alongside exceptionally fast delivery and overall value. However, some customers also noted issues with their orders, specifically receiving glasses with incorrect prescriptions or entirely wrong frames. These experiences included lenses that did not match the ordered prescription, causing blurred vision, and instances of receiving different frames.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent quality of their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, incredible, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent quality of the glasses,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Reviewers highlight positive aspects of order, with many praising the easy and quick ordering process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product with fantastic service. Fast turn around. Ordered prescription glasses. The whole procedure was simple. I particularly liked the fact that I was kept informed of each stage of the or... See more

Company replied

Rated 5 out of 5 stars

Ordered BUSK 7 non prescriptive glasses. These came with free fully loaded lens. Absolutely amazing quality product. Delivered very quickly. The glasses and the accompanying box, pouch, keyring... See more

Company replied

Rated 5 out of 5 stars

Ordered on the Wednesday 24th evening and I was wearing the sunglasses by the Friday morning, super speedy service. The glasses are perfect and there's a good selection of tints available. Also in... See more

Company replied

Rated 5 out of 5 stars

I have used this company for 4 years and ordered numerous pairs of glasses as my prescription has changed. Single vision, varifocals and tinted. The service has always been fantastic and they offer re... See more

Company replied


Company details

  1. Glasses Store
  2. Eye Care Center
  3. Optician
  4. Sunglasses Store

About Specscart.

Written by the company

Specscart.

Specscart is one of the fastest-growing eyewear startups in the UK. With three physical stores in Manchester and an e-commerce website, we bring 2000+ fashionable eyewear styles made in the UK at unbeatable prices and deliver them in a record-breaking time of 24 hours.

Like superheroes, our brand also has an inspiring origin. Okay, it didn’t involve any radioactive spider bites, but it“s a lot more relatable. Our founder, Sid, broke his eyeglasses just one day before his semester exams. Wandering through Manchester City Centre in search of a replacement, he encountered only overpriced or mediocre options. The glasses he fancied were locked behind high-security displays, priced steeply at over £150. After reluctantly paying a small fortune without the chance to properly try them on, the glasses arrived—too late for his exams. Hope was lost here, but direction and purpose were found.

Sid realised that eyewear, much like shoes, should come with options that cater to different needs and occasions without breaking the bank or compromising on quality. Driven by this idea, Sid envisioned a brand where selecting glasses would be as enjoyable and straightforward as choosing a pair of shoes for different occasions—hence our tagline, “A Frame for Every Game.“

This vision gave rise to Specscart: an award-winning startup, on a mission to revolutionise the eyewear industry by changing the way people perceive glasses, from being a tool of sight correction to a sustainably made fashion accessory, that is a true joy to wear.

OUR PROMISE

At Specscart, we make a commitment to never sell anything that we wouldn’t buy ourselves. This means you receive essential upgrades like anti-glare, anti-UV, anti-scratch, and impact-resistant coatings on all glasses at no extra charge. Plus, every order comes complete with a protective case, designer cleaning cloth, cleaning solution, and a screwdriver. To ensure your vision is at its best, Specscart offers free eye tests for everyone at all our retails stores.

Free Try at Home 2.0

Written by the company

Try Our Glasses at Home
Try 4 Frames of your choice and get that with 3 Lenses and a laser light at your home for 7 days. The service is completely free with shipping.

Our Shipping Promise

Free Fast Shipping

We offer free fast shipping on all orders including free 24-hour dispatch on simple prescription and non-prescription glasses (subject to stock availability).

Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 96% of negative reviews

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4.8

All reviews

(6,167)

2,274 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely incredible service as…

Absolutely incredible service as always. I had to get my lenses changed/glazed, I sent them off on a Friday morning and received them back finished on the following Tuesday! I’ve been using them for a few years now to change lenses of old glasses and they always do a brilliant job and never had any issues.

July 9, 2026
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Reply from Specscart.

Thank you for your continued support over the years.

It means a great deal that you've trusted us with your reglazing time and time again. Giving favourite frames a new lease of life is something we're genuinely passionate about, so it's wonderful to know we've consistently delivered the quality and turnaround you've come to expect.

Your loyalty is something we never take for granted. Thank you for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

slight hiccup at the ordering stage…

slight hiccup at the ordering stage when I wanted a second pair

July 2, 2026
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Reply from Specscart.

Thank you for taking the time to leave your review.

I'm pleased that you chose Specscart, but I'm sorry there was a hiccup when placing your order for a second pair. Feedback like this is genuinely valuable, as it helps us identify where we can make the ordering experience smoother and more intuitive.

We appreciate your support and hope to provide an even better experience next time.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Impressive service and competitive prices

Very happy with glasses I ordered and the price is also fair and competitive

July 9, 2026
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Reply from Specscart.

Thank you for taking the time to leave this.

It means a great deal to know you're so pleased with your new glasses. We believe quality eyewear should also offer genuine value, so it's wonderful to hear you felt we struck the right balance.

Thank you for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, great to try on at home. Easy transaction

July 9, 2026
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Reply from Specscart.

Thank you for sharing this.

We have always believed choosing glasses should feel simple and relaxed, especially when doing it from home. It is great to know the process felt easy and that everything reached you quickly.

Your support is genuinely appreciated.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Excellent Service!

The person I spoke too this afternoon at about 14.10 was amazingly helpful. I had broken my varifocals and understanding that they coul not replace in my time frame - holiday in 3 days time, I asked if they could pruduce single vision in 24 hrs. Yes, checked frame and lens stock ws good so I placed the order online. Received acknowledgement at 14.14 and confirmation of dispatch at 16.55. Incredible service thank you.

July 8, 2026
Unprompted review
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Reply from Specscart.

Thank you for sharing this. I really appreciate it.

There are moments where customers need us to move quickly, and this is exactly why we try to keep real people available to help, check what is possible, and find a sensible solution. I’m so pleased the team were able to support you properly and get things moving in time for your holiday.

Thank you again for choosing Specscart, and I hope you have a wonderful trip.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

I cannot recommend Specscart high enough

I cannot recommend Specscart highly enough. From start to finish, the customer service from Kapil and Johnathan was absolutely outstanding. They went above and beyond to make sure my glasses were exactly as I wanted them, taking the time to personally liase with the workshop who made sure the frames and the lens colour tint was just perfect.

Nothing ever felt like too much trouble. They were patient, knowledgeable, and genuinely cared about making sure I was completely happy with my purchase. It's rare to find a company that takes such pride in both its products and its customer service.

The quality of my glasses is excellent, and thanks to the team's dedication and attention to detail, they are exactly what I had hoped for. If you're looking for a company that truly values its customers and is willing to go the extra mile, I would highly recommend Specscart.

Thank you to everyone involved – you've provided one of the best customer service experiences I've had.

July 6, 2026
Unprompted review
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Reply from Specscart.

Thank you for such a kind and generous review.

It means a great deal to read this, because the experience you described is exactly the kind of care we want every customer to feel. Glasses are personal, and when there are specific details involved, it really does take patience, communication and pride from the whole team to get them right.

I will make sure Kapil, Johnathan and the workshop team see your words. They will be genuinely touched to know their effort made such a difference.

Thank you again for trusting us with your glasses.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Absolutely first class service from…

Absolutely first class service from beginning to end. My glasses fit and are brilliant.
Took 7 days from sending out sample, would highly recommend them. I will definately use them again

July 8, 2026
Unprompted review
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Reply from Specscart.

Thank you for taking the time to leave this.

It means a lot to know the whole experience felt smooth from start to finish, especially with the home trial process involved. We put a lot of care into making online eyewear feel simple, supported and reliable, so your feedback is genuinely appreciated.

Thank you again for choosing Specscart, and for your recommendation.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Great service. And definitely monies worth

When you open the app. It was easy to follow. Pick the frames you wanted. Then give them your prescription or type it in. All agreed. Payment was quick and easy. Less than a week your glasses have arrived. I would recommend this company to anyone who asked me. Ansh was helpful in making sure that my order was correct and to my satisfaction. I want to say a great thank you to everyone who was involved with my glasses and glass cases. Great value.
Thank you. Specscart.

June 24, 2026
Unprompted review
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Reply from Specscart.

Thank you for such a lovely review.

A lot of thought goes into making the online journey feel clear and straightforward, so it means a great deal to know the process worked well for you from choosing your frames through to receiving your glasses. We never want ordering online to feel complicated or uncertain.

I’ll also make sure Ansh sees your kind words. He’ll really appreciate knowing his help gave you confidence in the order.

Thank you again for choosing Specscart, and for taking the time to recognise everyone involved.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

They are my go to when it comes to…

They are my go to when it comes to glasses. No more specsavers, these guys are brilliant

Thank you

March 10, 2026
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Reply from Specscart.

Thank you so much for this.

It is a real compliment to become someone’s go-to for glasses. We know customers have plenty of choice, so earning that trust means a great deal to us and to the whole team.

Thank you again for choosing Specscart and for your kind words.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Quality, affordable.

Perfect fit, well made,quick delivery.

April 29, 2026
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Reply from Specscart.

Thank you for sharing this.

We put a lot of care into the quality, fit and speed of each order, so it means a great deal to know all three came together well for you.

Thank you again for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Excellent service

Excellent service. Always there to help even though I'm buying online, a phone call away or message. Brilliant glasses and super quick to get them made and sent out to me. I would highly recommend Specscart. Thank you.

July 5, 2026
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Reply from Specscart.

Thank you so much for taking the time to share this.

Online eyewear can sometimes feel a little impersonal, so it genuinely means a lot to know that our team has made the experience feel easy, supported and reassuring for you. We put a lot of care into making sure help is always close by, whether that’s over the phone, by message, or through the order journey itself.

Your recommendation is truly appreciated, and thank you again for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 1 out of 5 stars

I don't know how they could get the lenses so wrong

I was excited to receive my first reglaze order however both lenses do not match the prescription. I uploaded my prescription and even included the original lenses in the frames which could have been checked to see how off the lenses were that they made. I can not see anything through the left lens and the right lens is blurry at best. I phoned to let them know and now i have to send them back to get checked. I don't know why they can't just make them correctly in the first instance when they have all the information required. I will await my new pair of lenses and see if they have messed up the order again. I even included a copy of my prescription in the return box with the original lenses so they surely can't get it wrong again. Disappointing experience so far. I will update my review when I receive my updated pair of lenses.

July 7, 2026
Unprompted review
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Reply from Specscart.

Thank you for taking the time to share your feedback, and for providing us with more information so that we could identify your order.

We're genuinely sorry to hear that your first reglaze experience hasn't gone as expected. We completely understand how disappointing it is to receive your glasses and feel that the vision isn't right.

We can see that you've already been in touch with our team, and your glasses are currently being returned to us so we can carry out a full inspection. This will allow us to determine exactly what has happened and make sure the appropriate next steps are taken. As soon as they've been assessed, we'll be in touch to get this resolved as quickly as possible.

We appreciate your patience and the opportunity to investigate this properly, and we hope to restore your confidence in us very soon.

Best Wishes,
Team Specscart.

Rated 5 out of 5 stars

I have used this company for 4 years…

I have used this company for 4 years and ordered numerous pairs of glasses as my prescription has changed. Single vision, varifocals and tinted. The service has always been fantastic and they offer real value for money. I have recently ordered a pair of varifocals with magnetic sun shades to attach and the guidance and support from Kapil was first class

July 7, 2026
Unprompted review
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Reply from Specscart.

Thank you for placing your trust in us over the years. That kind of continued support means a great deal.

It is always special to know that customers come back to us as their needs change, whether that is for everyday lenses, varifocals, or something a little more specific. We work hard to keep the experience personal and helpful, not just affordable, so your words really do mean a lot.

I will also make sure Kapil sees your kind mention. He will be very grateful to know his guidance made a difference.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Specscart were so helpful when my…

Specscart were so helpful when my glasses needed adjusting. Replied really quickly to my email and got everything sorted. Unfortunately my glasses then got lost in the post but they sorted out a replacement pair straightaway. Also love the extra little things you get with your pair of glasses like the lens spray and the tiny screwdriver. Would definitely recommend them and would use them again

July 7, 2026
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Reply from Specscart.

Thank you for taking the time to leave such a thoughtful review.

It means a lot that, even with the issue in transit, you still felt looked after. Things can occasionally go wrong outside of our control, but how we respond matters, and I’m grateful our team was able to step in quickly and make it right for you.

We also put a lot of thought into the small touches that come with each pair, so it is lovely to know they were appreciated.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Going above and beyond

With so many companies advertising online it’s difficult to know where to start but take it from me if you are looking for new glasses and a top service try this business.
I opted for a trial pack of 4 frames. In reality I was only interested in 2 but they added two others to make up the pack. In the pack also came some sample lenses and a blue light pen which was useful.
Having selected my frame I went online and ordered with varifocal lenses. Having ordered varifocal lenses and not having PD reading they sent me a trial set of glasses I ordered and instructions to take a photo so the PD could be measured. Here I encountered a problem - I realised to my horror that the frame I had ordered was the wrong one- I had made a mistake when ordering. In a panic I emailed the company explaining what I had done and whether it was possible to change the order at this stage. I got an early reply from Sai with some guidance as to how to proceed. Not quite sure that I understood I called the company on a Saturday morning and as luck would have it spoke to Sai. He was very helpful and told me to use the sample frame that I still had and take the photo with those. He told me to hang on to all the frames I still had until he confirmed the photo was ok (this took 3 attempts but probably says more about my selfie taking).
Once he confirmed the photo was ok he also confirmed he had changed the order for me. My glasses arrived on Saturday and I am delighted with them. A week exactly after sending through my photo.
This company seems to truly care about their customers. They could quite easily have stood their ground when I made a mistake but they couldn’t have been more helpful.
Quality is excellent and price was substantially cheaper than my previous opticians who I had been with for over 30 years.
I would wholeheartedly recommend this business. Thank you Sai for making this process so straight forward

July 6, 2026
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Reply from Specscart.

Thank you for such a generous and detailed review. It really does mean a lot.

Buying varifocals online can feel like a big step, especially the first time, so we have always felt it is our responsibility to make the process feel clear, supported and human at every stage. The little details, from the trial frames to the measurement guidance, are there because we want customers to feel confident rather than left to figure things out alone.

I am especially grateful for your kind words about Sai. He takes a lot of pride in helping customers properly, and I know he will really appreciate knowing that his support made the experience easier for you.

Thank you again for giving us the opportunity to look after you.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Very quick dey

July 6, 2026
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Reply from Specscart.

Thank you for your review.

Speed matters, but so does getting things right, so it is great to know your order reached you quickly. We really appreciate you choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

I have ordered a couple of times with…

I have ordered a couple of times with specstart.
Always speedy and great glasses.
This time I ordered 2 pairs of glasses, each with a different prescription, however I was sent 2 pairs of glasses with the same prescription....
Panic!! Called and explained what had happened....AMAZING CUSTOMER SERVICE...within hours I had notification that replacement were on the way and they arrived in 24hrs!!
Thank you so much specstart!!
Highly recommend 👌🏼

July 5, 2026
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Reply from Specscart.

Thank you for taking the time to share this, and for coming back to us again.

Mistakes are never something we take lightly, but I really appreciate the way you’ve recognised the care our team put into resolving it quickly. When something is not right, our priority is always to act properly, keep things moving, and make sure the customer is not left waiting unnecessarily.

Your continued support and recommendation mean a great deal to us. Thank you again for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Superb

Superb, simple and effective. Got to try some glasses for a week before choosing, buying two pairs, absolutely zero pressure to buy either. Excellent.

July 6, 2026
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Reply from Specscart.

Thank you for sharing this.

We want choosing glasses to feel calm, simple and never pressured, so it means a lot to know the home trial gave you the time and confidence to decide properly. That is exactly why we designed it that way.

Your support is genuinely appreciated, and thank you again for choosing Specscart.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Can’t fault this company

Can’t fault this company , had a few glasses from here really good value. Just order prescription goggles for holidays- outstanding and super quick delivery. Highly recommend.

July 4, 2026
Unprompted review
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Reply from Specscart.

Thank you so much for this.

It means a great deal when customers come back to us again, especially across different types of eyewear. We work hard to offer real value without compromising on quality or service, so your continued trust is genuinely appreciated.

I hope the prescription goggles serve you brilliantly on holiday.

We look forward to serving you soon.

Team Specscart

Rated 5 out of 5 stars

Exceptional

Wonderful range of frames. Very speedy delivery. And most importantly, exceptional service and support when I did not understand my prescription.

July 5, 2026
Unprompted review
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Reply from Specscart.

Thank you for such a kind review.

Choosing the right frames is important, but understanding the prescription behind them matters just as much. We always want customers to feel comfortable asking questions, so it means a great deal to know the team were able to guide you properly and make the process feel easier.

Thank you again for choosing Specscart and for placing your trust in us.

We look forward to serving you soon.

Team Specscart

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