Spectrum Photographic Reviews 

224
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

Exceptional quality at a fair price. Hazel and her colleagues worked with me on a challenging job (at least, I am challenging) to deliver C Type and Duratran prints for an exhibition, which arrived ea... See more

Rated 5 out of 5 stars

Spectrum have printed and mounted work for a few of my photography exhibitions, the service and quality has always been exceptional. The team are always friendly, flexible and give great care to each... See more

Rated 3 out of 5 stars

It took around 10 days from order to delivery but when it arrived I was pleased with the result. An easy to navigate system on the computer to order the canvas but the people who they use to deliver... See more

Company replied

Rated 4 out of 5 stars

Usually excellent and prompt. However, as I type my latest order has arrived with 3 of some else's photos and one of mine missing! Annoying as I need the missing shot for someone and I'll now have... See more

Company replied

Company details

  1. Digital Printing Service
  2. Photo Printing Service
  3. Prints and Signs Store

Written by the company

Spectrum offer exhibition quality printing, mounting and framing for creatives. We have a reputation for quality, built through word of mouth during our many years in business. We offer a range of printing services, from our fully automated, cost effective online upload service for those with print ready files, to our premium Master printing service where you can work one to one with our printers testing your files and drink as much freshly ground coffee as you like! Our professional photographic C-Type and Giclee ink-jet printing are both fully archival with a range of 13 paper options to suit your images. We have a wide selection of dry mounting options to suit all budgets, including the super sleek Aluminium and beautiful glossy Durospec Perspex mounting, and beautiful handmade frames made bespoke to your specifications. We take exhibitions from conception to completion and even offer an installation service! Visit spectrumphoto.co.uk to find out more or call us on 01273 708 222.


Contact info

4.2

Great

TrustScore 4 out of 5

224 reviews

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4.2

All reviews

(224)

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Rated 5 out of 5 stars

Excellent experience

Spectrum customer service is really excellent, the reproduction
was much better than we had hopped for. The framing
was perfect. We were thrilled with whole thing as it was
a special birthday present, couldn't have been better.

June 23, 2012
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service.

I have never sent off my images to a lab before to be printed and usually like to have full control over the quality of the print and mount. However when I opted for an aluminium mount, this was something I could not do myself and my search resulted in the best option being Spectrum. The service was really easy to use, from upload to payment and I was kept updated with all the information I would need throughout the whole process. Over all I am incredibly pleased with the outcome of the piece and it does look wonderful on the wall, thank you.
The only piece of advice I could offer is to make it clearer on the website tht certain postal options aren't available on all purchases as I had to follow up with a second payment to ensure I could have it delivered on time.

June 19, 2012
Unprompted review
Rated 5 out of 5 stars

Easy to use, great quality.

I like to be able to upload my images and order the prints that I want. The quality has always been great, and also fast delivery is really good because often I post the prints on to a customer.

June 14, 2012
Unprompted review
Rated 5 out of 5 stars

service was excellent

I am very happy with the service i received. communication was very good. My work looks amazing with the DuroSpec Perspex. I would deffinately use spectrum again and recomend them to other people.

June 13, 2012
Unprompted review
Rated 5 out of 5 stars

provides exactly what is asked.

I had to use a different lab for a client that had been recommended a different lab to print work with. I had to pay, then separately upload images via dropbox. no way of linking payment to images.
They didn't provide soft profiles. They didn't elaborate on anything more than the paper being 235gsm 'Satin'. Satin can be a semi-matte, or an ultra gloss depending on what brand it is. I phoned up to ask questions, and was met with short, snappy answers.

Spectrum are willing to chat to you, recommend a paper choice, or giclee over c-type, mounting options, framing options. They provide information to know what the paper is. Soft profiles too. Simple uploading system.

Its good there is a 24hour service. Would be great to have an automated e-mail telling you when your images are printed and ready.

It would be the icing on the cake if you provided images that show the paper. Sometimes i forget how glossy 'gloss' is. Would make paper selection easier!

June 12, 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Dave,

Thanks for your review - it's great to hear you've had such a positive experience with Spectrum! We try to make ordering as easy as possible for our customers and hope that the 24 hour online ordering system and 48 hour print turnaround do this.

Thank you for your suggestion about sending an automated email when orders are ready to collect - unfortunately the software that we use doesn't have this functionality but it is certainly something that we're working towards.

Also the suggestion of images of paper surfaces is great and something we plan to put into action very soon.

Thanks again for your suggestions and positive review.
The Spectrum team

Rated 5 out of 5 stars

Highly professional company

Our business has been using Spectrum's services for a number of years. Spectrum is highly professional in all aspects. They produce very high quality product and maintain the highest levels of service. This is vitally important to us and our clients.

June 10, 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Su and Ben,

Thank you for your positive review of the services you have received from Spectrum: we are very grateful for the time you have taken to write this. It has been a pleasure working with you over the years and we look forward to many exciting projects ahead!

Thanks again for your comments.
The Spectrum team

Rated 5 out of 5 stars

Fantastic quality and service!

Spectrum is a very professional company, providing a service of excellent quality. They are perfectionists and it shows in the end product. I have now had 12 pictures framed by Spectrum and am very happy with them. They always double check the finest of details and do everything to meet a deadline. I am very impressed with Spectrum. Thank you for taking such care of my work.

June 10, 2012
Unprompted review
Rated 5 out of 5 stars

Seriously impressive on all counts

I would definitely recommend Spectrum for any photographer and/or gallery. They have the whole 'production deal' really well thought out from the mastering files on the technical side down to ease of settling invoices on the accounts side. Super efficient and wholly reliable, but mainly lovely to deal with.

May 26, 2012
Unprompted review
Rated 5 out of 5 stars

Friendly expertly service

From the moment you enter Spectrum you are greeted with a friendly smile which is backed up with know-how and efficiency. All technical staff are just as welcoming and helpful. Orders are always completed at the latest on-time and cheaper than many of Spectrum's competitors. I always look forward to my meetings at Spectrum. Steve, you and your team are providing a great service!!

May 23, 2012
Unprompted review
Rated 5 out of 5 stars

Artists Dream

There is a great service offered by Spectrum at Hove for artists to have their work printed to the highest professional standards.
Have a look at their very easy to use website where you can upload your artwork quickly and easily. They offer Giclee and C Type printing, mounting and framing, with super fast turn around.
Your can have your prints posted, or if you live locally collect from them. I think their prices are very reasonable for the slick service offered. Give them a try, you will not be disappointed!

May 20, 2012
Unprompted review
Rated 5 out of 5 stars

easy to use website, prompt delivery

A good way to try out prints for me, an 'emerging' artist, at affordable prices but with a good quality paper and print quality.
Only criticism is one print did not come out very clear due to low resolution - it would be helpful to have a tool to check resolution suitability on the site also.
Overall, would certainly use again and recommend to others.

May 19, 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Chloe,

Thank you for your review, it's great to hear your experience with Spectrum was good and that you would use us again.

I also appreciate what you are saying about the dpi and may be able to help. When you are in the online ordering software there is a 'User Guide' on the left hand side - in here you'll find a very useful tool that will advise you on the maximum print size that may be printed from your file whilst retaining good quality. Otherwise we would recommend not going below 180dpi.

I hope this helps and thanks again for your comments,
The Spectrum team

Rated 5 out of 5 stars

High quality products promptly delivered

I have always been pleased with the service I have received from from Spectrum. The products are of the highest quality, competitively priced and delivered in good time. The staff are always friendly and helpful when contacted, either in person or over the phone.

May 18, 2012
Unprompted review
Rated 4 out of 5 stars

does what it says on the tin!

Its brilliant value and great quality. Very simple, effective, smooth running website. The only thing i would like to make it super star, is to be able to store and save images i upload so i dont have to keep re-uploading images as part of my edition, plus i would like it to store several address options and payment methods so i dont have to keep re-typing it all in when i change the delivery address. Hopefully this will happen soon and then for me, Spectrum is unstoppable!

May 18, 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Boyarde,

Thank you very much for your review - we're very pleased to hear you find our website simple and effective to use!

Unfortunately the software that runs the online printing service is rather limited in what you can do with it. We would love to be able to offer our customers extended usabilty, and although currently this is not something we can add to the system I will certainly look into the possibility of developing the software to allow it.

Thanks again for your comments,
The Spectrum team

Rated 4 out of 5 stars

Spot on quality and service

Usually excellent and prompt.
However, as I type my latest order has arrived with 3 of some else's photos and one of mine missing! Annoying as I need the missing shot for someone and I'll now have to wait and see how Spectrum sort this one !
I use them for prints for exhibitions and people are always impressed with the quality. Colours are eactly as I see them on screen and very sharp.
Would have been 5* before today, so deducted one for order mix-up.

May 18, 2012
Unprompted review
Spectrum Photographic logo

Reply from Spectrum Photographic

Hi Terry,

Thank you for your time on the phone just now, and of course your review. As discussed your replacement prints will arrive with you tomorrow on a Special Saturday delivery via Royal Mail.

We're very pleased to hear you are impressed with the colour and quality of your prints Terry and hopefully we'll be back up to 5* status soon!

Best Wishes
The Spectrum team

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