While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Just used Speechpad for the first time, for a complicated medical interview, with lots of technicalities and proper names. Very quick, economical and, above all, impressively accurate. Even the pun... See more

Rated 5 out of 5 stars

Whether you need closed caption files or video transcription in any file format, Speechpad is the go-to source. If you're transcribing videos yourself or in-house, you're wasting time, money, and reso... See more

Rated 4 out of 5 stars

Under promise and over achieve is a great way to run a business. Whenever I've paid for the 24 hour service, the job is completed really fast. However, if I request a 72 hour service, I'll track the... See more

Company replied

Rated 5 out of 5 stars

Speechpad is like having your mom transcribe interviews for you -- she makes sure she checks spelling on proper nouns and uses good grammar. It's truly one of the best transcription services out there... See more

Company replied

Company details

  1. Transcription Service

Information provided by various external sources

Speechpad provides high-quality transcriptions and captions at competitive prices. Our international customer base ranges from Fortune 500 companies to boutique businesses and individuals. Since we began operations in 2008, we have always made customer satisfaction our top priority. To us, that means: a smooth and easy ordering process multiple options for turnaround time high accuracy transcripts and captions 24/7 customer support consistency and reliability We use a thorough qualification and training system to select the best transcriptionists and captioners, and we have developed state-of-the-art technology to manage the service delivery and workflow. This system includes a multi-tier review process with closed-loop feedback to our worker base. Our skilled workers, mature technology and tuned process enable us to consistently deliver world-class services that our customers can rely on.


Contact info

4.8

Excellent

TrustScore 5 out of 5

111 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seamless Transcriptions and Excellent Response Time!

We've been using SpeechPad in our organization for nearly seven years now and we always receive a high quality transcription. It's so good to know that our material is treated with such great care and what comes back is an error-free transcription that our team and clients greatly appreciate. I highly recommend this service! Also, I greatly appreciate the rapid response times from their amazing transcriptionists. They are simply the best!

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Affordable prices, fast and superior service like no other!

I have used other transcription service providers a few years ago but when I found Speechpad, I haven't used any other since. The prices are just right, the service is incredibly fast, and the scripts are accurate and excellent in quality. You guys are the "household name" in our business when it comes to transcriptions. Keep it up!

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Speechpad Makes Life Easier

I'm a journalist and for years I've painstakingly transcribed my own interviews. It's such a daunting task. I heard about Speechpad and its great service at a great price and tried it out. I was not disappointed. Love, love, love Speechpad.

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Fast, accurate transcription at surprisingly low cost

I had five videos on our firm's website, and wanted to get transcriptions for them so that the search engines would index their content. I found Speechpad, uploaded the videos and the next day I had all five transcripts in my account. All that for less than $24 (even with the extra charge for faster processing). Accuracy was surprisingly good; I only needed to add a comma here and there to make it read better.

January 24, 2017
Unprompted review
Rated 4 out of 5 stars

Portal improvement

make your portal easier for me to upload a file then put the language and from what time frame to start/stop the transcription.

January 24, 2017
Unprompted review
Speechpad logo

Reply from Speechpad

Thank you for your review. We are currently working on improving the order process and we expect this to be completed soon.

Please email us at support@speechpad.com, or contact us through our chat that is available 24/7, if you experience any issues uploading your files or placing an order and we'll gladly help get it resolved for you.

Rated 5 out of 5 stars

For Authors

Need to transcribe videos for a book I'm writing. Frustrated with how long it was taking me. Then discovered Speechpad. They have been great! Accurate. Quick. And reasonably priced.

January 24, 2017
Unprompted review
Rated 4 out of 5 stars

Great service,

Under promise and over achieve is a great way to run a business. Whenever I've paid for the 24 hour service, the job is completed really fast. However, if I request a 72 hour service, I'll track the job and see it's perhaps 3/4 done by 24 hours but then takes almost the full 3 days for completion. I find that a little disappointing.

Otherwise, quality of deliverable is outstanding, with very high accuracy.

January 24, 2017
Unprompted review
Speechpad logo

Reply from Speechpad

Thank you for your review. We appreciate your feedback.

To ensure our quality standards are met, all transcriptions are reviewed for accuracy and the more urgent files are taken care of first, which is why 24 hour jobs are completed faster.

Our 72 hour turnaround time guarantees that your file will be completed within that time frame, however if more urgent files are placed in the queue, that can cause it to not be completed as quickly, but we will get it back to you within the guaranteed 72 hour timeframe.

Please feel free to email us at support@speechpad.com at any time, or contact us through our chat that is available 24/7 for any order related questions or updates.

Rated 4 out of 5 stars

I am satisfied with the results

I have been asked SpeechPad to transcript some files with quite difficult subjects. I am not 100% satisfied from the srt files, since they are not taking under consideration the subject of the speech and/or the pauses of the speaker. For example the speaker says something, pause for a minute maybe and then he changes the subject... but this is in one sentence in the srt file.... I have spent quite of time to update the srt files in a more proper narration before I upload them to the video.
Also, I made the payments through bank transfers and afterwards I spent a lot of time and sent many emails trying to have the invoices marked as paid.
Apart from that, there were some mistakes in the translation, some minor, some very understandable as there were references on foreign names etc, but some also were resulting in sentences that had a complete wrong gramar or had no meaning at all.

Despite of all of the above, in general I am satisfied with the results of our cooperation in the meaning that they did a work that would take many weeks of my time to do it myself.

January 24, 2017
Unprompted review
Speechpad logo

Reply from Speechpad

Thank you for your review and for bringing these issues to our attention. We will be sure to address them in future transcripts.

We strive to make our customers happy and would love to address your issues personally.

Please email us at support@speechpad.com to give us better insight with your problem so we can find a resolution.

Rated 5 out of 5 stars

Very prompt and accurate. Pricing good too. Highly recommend them.

We use this service to help my girls write their college essays. We have a conversation and record it. Then we get it transcribed and they use that to edit and outline their main topic. Then they refine it to the final draft. It's so much easier to write this way. So glad there was this transcription service. Live it.

January 24, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Speechpad offers an excellent service at an affordable price than other competitors. It is my great pleasure to work with them.

January 24, 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look