Bought Mage Knight: Ultimate Edition as I could not really find it anywhere else. The price + shipping was actually cheaper than just the game on Amazon. It made it to my doorstep in a couple of day... See more
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first time I ordered from Spelshop. I received the game within 48 hours of my order. Well packaged. A very small game ,extremely difficult to find! Very extensive selection of games,seems mainly... See more
The package was delivered very fast (less than a week to Slovenia, during Christmas, no less) and I loved the fact, that instead of bubble wrap and other plastic waste, the game was protected by used... See more
Company replied
Product was exactly as requested. Shipping from Belgium to US arrived within two weeks, pretty quick! Product was packaged tightly and sealed well, which was important because it was dropped off outsi... See more
4.8
Excellent
747 reviews
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Good Price, Choice and fast delivery
Good Price, a lot of choice and fast delivery in a well packed box. Will reorder from them soon !
November 27, 2023
Excellent goods/game and a very speedy…
Excellent goods/game and a very speedy delivery! My recommendation!
November 27, 2023
Would've like a digital receipt
Would've like a digital receipt sent to Me to ease my anxiety about the order but arrived within a week so not much complaint
November 24, 2023
Reply from Spelshop
Hi, for each order there is an order confirmation and a shipping notification sent out. Recently we get more complaints the mails aren't delivered so spam filters are very active I'm afraid as we still see the mails are sent. It should help if you add @spelshop.be as a safe contact.
Avoid..Desperate service, Avoid
Desperate service, bought 3 games mid October, got an email to say order confirmed, it still says order pending on their site and I have reached out 7 times with zero response. I had three other item in basket waiting to go as this was my first order with them, lol and it will be my last. Paid with PayPal so will have to dispute...what a disappointment
October 20, 2023
Unprompted review
Reply from Spelshop
Hi,
Our appologies for the bad experience. By mistake the order was put in a wrong status so it was removed from the packing queue. I'm afraid there has been a communication problem afterwards as when I look for all communication concerning this order I only find one message from November 15th that was answered 2 days later. I don't know why, but it seems your other messages didn't arrive in our support system.
But it is clear it was our fault the order didn't get shipped out timely that caused the problem in the first place so again our appologies for this mistake.
Fast and reliable thank You very much
November 2, 2023
Very fast shipping
The Mansions of Madness Second Edition Dice Pack is a worthy addition for the board game.
Next day delivery is always great for any item I purchase at your Shop.
October 26, 2023
Absolutely great service
Absolutely great service, well packed and arrived safe. Very friendly staff could not have asked for better.
October 7, 2023
Customer service is nowhere to be found !
I made an order (order N°YGBDZJNJL) on the 5th of October, knowing the team was at Spiel ESSEN. I knew when ordering that i needed to wait until they get back, which was not a problem.
I received a mail from D5GAMES saying my game was on its way, dropped at bpost on the 9th of October.
But since then, nothing ... parcel is somewhere in Belgium. The tracking keeps on saying "Your item has been sorted" but not moving at all.
I then sent a mail to D5GAMES on the 16th of October to know what excatly is going on and if they can do something about it. Now we are the 20th of October and still no news from the team. I cannot open a request token on bpost has only the sender can do it.
I paid with Paypal and i'm going to open a dispute for a refund as i cannot trust D5GAMES for my order.
First and last time i order from them.
EDIT :
25th of Octobre : still no news...
27th of October : seller filled a complain with bpost.
6th of Nov : No news, i asked a refund from the shop.
14th of Nov : No news from seller ...
14th of Nov : I opened a dispute on Paypal to get a refund as the seller just doesn't give a xxx about it.
Paypal refunded me after i sent all proofs and evidence of the poor management of my order from the shop !
Never i buy something from this shop again !
October 20, 2023
Unprompted review
Reply from Spelshop
Hi,
First of all I am vey sorry for the delays. As mentioned service would be slow due to the Spiel fair and when we returned 2 employees fell sick (we are only with 3 in total so this is 66% of our staff) so it isn't easy to tackle the backlog. I totally understand this can be very frustrating and I'm afraid we have to ask for a little patience before we are completely back on track. Today is the first day all employees are active again so I hope we can now finally solve all the remaining problems and have again a normal service level.
I see you received an answer to your messages past weekend. As you mention your package was shipped 2 working days after you placed the order and handed over to Bpost. Bpost switched to Mondial Relay a while ago and unfortunately since the switch packages to pick-up points in France suffer severe delays. This was also the case when we worked with Mondial Relay directly and this is why we stopped offering this service over a year ago. At the moment we have a lot of similar complaints concerning shipments to France. We already communicated this to Bpost several times, but the only response we get is the packages are on their way and as long as they keep "moving" according to the tracking they don't accept complaints. So unfortunately the only thing we can do at the moment is to wait until it arrives in France. I can also assure you, should something go wrong and the package would get lost you'll of course receive a refund of your order.
Again our appologies for the delays, but as the package is in the hands of the shipper we can't influence the shipping time at the moment.
All perfect!
October 4, 2023
fast and perfect
October 4, 2023
Tom was great at support and answered…
Tom was great at support and answered questions. He also handled international shipping and explained the tracking system.
September 29, 2023
Smooth transaction!
September 25, 2023
Is ok if u get a game and everything is ok, but if not u have a problem
As i see on previous reviews, if there is a problem, they don't answer on mails.
It's ok if u get a game and everything is ok, but if not u have a problem, so beware.
Edit after reply:
This was 2 months before Essen, and I still didn't get any reply or help on my issue.
August 5, 2023
Unprompted review
Reply from Spelshop
Our appologies for the delay and all inconvenience caused. Normally we leave every year with our whole team for Essen and place a message our store and webshop is completely closed. Because this year 1 employee stayed behind we decided to just place a message shipments would be processed slower as usual and tried to ship out what was possible. Unfortunately we received a lot more orders as expected and many customers visited the store during this period (and with only 1 employee that means no orders can be packed while we are helping them). As a result a lot more orders as expected were delayed and it also took some time to catch up when we got back. The employee that was left behind also decided to completely focus on shipping out orders to avoid as much additional questions as possible as the customer support system was also overflooded with Lorcana preoders.
I have to admit we completely misjudged the situation and we understand this caused a lot of frustrations. We decided to again completely close the webshop next year during the Spiel fair to avoid these problems in the future. This way it is clear no orders will be shipped out during that period and we hope this will avoid a lot of frustration.
Our deepest appologies for this situation.
I didn't receive the order and they no longer respond to emails
I bought it, PAID for it, didn't receive it and they don't give a refund.
I DIDN'T RECEIVE THE ORDER!!!
They no longer respond to emails.
I will never buy from your store again and I will open a legal complain.
I didn't receive them and they don't respond to emails. I've been buying in international stores for over 15 years and I've never had any problems (I buy about 20 times a month) this is the first time I haven't received something.
September 23, 2023
Unprompted review
Nothing but excellent service from…
Nothing but excellent service from start to finish.
The game expansion arrived, promptly and securely.
August 31, 2023
Fast delivery
Fast delivery, as ordered, to the netherlands. Some other shops apparently discover they are out of stock after ordering... not the case here
August 29, 2023
Great place to buy board games
It was my second experience with Spellshop and I have to say - they don’t disappoint. They shipped the games quite fast and delivery reached me in a few days; packaging was neat and tidy and both games were in perfect condition.if you are having doubts about ordering from Spellshop, I would say that there’s no need for it, because they are awesome!
August 30, 2023
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