Spencer Clarke Group Reviews 

117
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, highly supportive approach, and genuine dedication to finding suitable roles quickly and efficiently. Many highlight the smooth user experience, noting easy registration and excellent, consistent communication provided throughout the entire process. Reviewers often mention the prompt responses to queries and continuous support, making them feel valued and well-informed. However, some people experienced a noticeable lack of consistent communication and follow-up, particularly after their contract ended or when specific issues arose, leading to feelings of being ignored or unsupported by the agency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their supportive, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Service

Reviewers mention positive feedback about service, highlighting the agency's ability to find suitable roles... See more

User experience

Customers had positive experiences with user experience, often describing the process as seamless,... See more

Customer communications

People report positive experiences with contact, noting that consultants maintain good communication, respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Paul Best has been brilliant. Getting registered was simple and fast, and I was placed in a long‑term SEN position almost immediately after signing up. I’ve had steady work since November... See more

Company replied

Rated 5 out of 5 stars

Sophie and the team have been really proactive and had great energy to secure me interviews and make progress. I’m now in a brilliant role and am grateful to be working with SCG. The team don’t just w... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Paul and the team at Spencer Clarke Group. They made the registration process as easy as possible and kept in touch throughout. I was offered an SEN role ver... See more

Company replied

Rated 5 out of 5 stars

Leasha has been brilliant and supportful, giving me prompt information as and when needed I highly recommend this company and have been treated very kindly Absolutely fantastic Thank you Leasha... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

We're an energetic, forward thinking and award winning recruitment agency based in the heart of Preston. We specialise in the public and private sector across a number of specialisms including education, special educational needs, accountancy & finance, construction, and health & social care. In 2024, we were named Recruitment Agency of the Year at the Recruiter Awards!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(117)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional

Professional, fast, no messing, it's a pleasure working with them.

April 17, 2026
Unprompted review
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Reply from Spencer Clarke Group

That's great to hear, thanks for the feedback Peter!

Rated 5 out of 5 stars

Good experience

I had a great experience during my interview. The interviewers were friendly, professional, and made me feel comfortable from the start. The process was well-organised, and they clearly explained the role and expectations. I appreciated the opportunity to discuss my skills and felt that the questions were fair and relevant. Overall, it was a very positive experience.

April 10, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thank you for this feedback David!

Rated 5 out of 5 stars

Brilliant company

Brilliant company, worked with Leasha who was very communicative and efficient.
Would recommend

April 17, 2026
Unprompted review
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Reply from Spencer Clarke Group

We're so pleased to hear you feel this way. Thanks Sarah!

Rated 5 out of 5 stars

Working with Leasha Cookson

Working with Leasha Cookson, she listens to exactly what the client is looking for and matches you with that.
She is always courteous and polite and extremely helpful, I will not hesitate to use this company again …

October 13, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thank you for the kind feedback Judith! We will pass on to Leasha!

Rated 5 out of 5 stars

Leasha has been brilliant and…

Leasha has been brilliant and supportful, giving me prompt information as and when needed
I highly recommend this company and have been treated very kindly
Absolutely fantastic
Thank you Leasha and Spencer Clarke Group
Abid Sain

April 16, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thank you Abid, Leasha will be very happy to hear this!

Rated 5 out of 5 stars

Great experience

Had a great experience with Spencer Clarke Group, Leasha reached out to me with a job I had been looking for! I wasn’t sure about joining an Agency at first but I’m glad I did. The whole recruitment process was quick and easy, and Leasha has been extremely helpful keeping in touch each step of the way and checking in on how things are going in my new role. Overall very happy with my experience so far 😊

April 16, 2026
Unprompted review
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Reply from Spencer Clarke Group

We're over the moon to hear this Chloe - thank you!

Rated 5 out of 5 stars

Everything was smooth sailing

Everything was smooth sailing, all processes explained and very simple! Great customer service too!

March 2, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thanks for the brilliant feedback Nicole!

Rated 5 out of 5 stars

Been with the agency on and off for…

Been with the agency on and off for about a year, every time I have contacted Paul for work he usually has work found for me within a week, communication is great.

March 4, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thank you for the feedback Millie. Paul will be very happy to hear this!

Rated 5 out of 5 stars

Working with Spencer Clarke has been…

Working with Spencer Clarke has been made a big positive change for my family commitments, I’ve had great support with Paul Best from the beginning, he has a good understanding and is very patient with me when needed, due to me having a SEN child myself requiring multiple appointments, Spencer Clarke always find me suitable work around this, or cover me if I’m unable to make my long term placement for a day etc. I haven’t really been without work on my available days, it’s been pretty steady for me, anything I haven’t been able to do, I turn down and they happily sort me something better suited!

March 3, 2026
Unprompted review
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Reply from Spencer Clarke Group

This is great to hear Hayley, we're very pleased Paul has been able to find you work that fits around your personal commitments!

Rated 5 out of 5 stars

Spencer Clarke

I’ve been working with Spencer Clarke for a year, and due to my university commitments, working with the agency has been the best option for me. I’ve stayed at the same school throughout my time with Spencer Clarke, and the consistency has been brilliant. Paul has been fantastic from the start, everything was clear and easy to follow when I joined. Any issues I’ve had have been dealt with quickly and professionally. I also really appreciate the regular communication and the recognition Paul gives for my hard work and dedication at the school. It genuinely makes a difference. Thank you for being the best. Courtney :)

March 3, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thank you for your kind words Courtney! We're very happy Paul has been so supportive.

Rated 5 out of 5 stars

Brilliant support and service

Working with Paul Best has been brilliant. Getting registered was simple and fast, and I was placed in a long‑term SEN position almost immediately after signing up. I’ve had steady work since November, and Paul has always been supportive and easy to reach. Really positive experience from start to finish.

March 3, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thanks Georgina, we're over the moon that you've had such a positive experience with us!

Rated 5 out of 5 stars

Excellent service with Spencer Clarke Group

I contacted SPG after leaving my permanent role for a change. This was not the first agency I signed up with however, Paul interviewed me and cleared my file within a day. My CV was then sent off to schools and within half an hour I was offered a role which has been extended to a long term position.
Paul has been a fabulous consultant to work for, he maintains good contact, responds promptly to any queries or concerns and quite often sends a little message of appreciation for my hard work. All of these things are what has made SCG stand out above the rest. I will be forever grateful to Paul and the team for finding me my dream role, it has challenged me in all the right ways and given me a new love for my job. I would recommend this company to anyone looking for work within education. Paul took on board and understood exactly what I needed from a role and made it happen. Thank you again, it is a pleasure working with you.

February 26, 2026
Unprompted review
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Reply from Spencer Clarke Group

This is great to hear Kayleigh. We're so happy that working with Paul has helped give you a new love for your work!

Rated 5 out of 5 stars

Positive experience all round!

I have been working for Spencer Clarke for just short of 6 months and honestly can’t recommend them enough. Paul is my mentor and he is a great guy who communicates really effectively and is always on hand for any questions or support. If you are considering trying supply i would definitely recommend you are in the right place!

February 25, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thanks Amanda. We're over the moon to hear this and Paul will be too!

Rated 5 out of 5 stars

“Helped Me Secure My Dream Teaching Assistant Role!

I recently saw a job advertised for an unqualified Teaching Assistant role — a position I’ve been hoping to move into for a long time. I found out that the agent handling the role was Paul Best at Spencer Clarke Group, so I reached out with a fairly detailed message about my experience and career goals.

Paul responded very quickly and was happy to arrange a chat to understand my background and what I was looking for. He took the time to really listen and see how my experience could align with the role.

From that point onwards, the whole process was incredibly smooth and efficient. Communication was excellent throughout — Paul was always quick to respond, upbeat, approachable and easy to talk to. He made everything feel straightforward, from preparing for interview to handling documentation.

Thanks to his support, I secured the exact role I was hoping for. I would highly recommend Spencer Clarke Group — and especially Paul — for his professionalism, efficiency and genuinely supportive approach.

Thank you again!

February 25, 2026
Unprompted review
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Reply from Spencer Clarke Group

This is wonderful to hear Anna! Thanks for sharing such great feedback about Paul.

Rated 5 out of 5 stars

Fabulous from start to finish

Fabulous from start to finish. Lots of helpful advice and lots of communication. Still receiving lots of advice going forward to help me feel confident within my new role.

February 25, 2026
Unprompted review
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Reply from Spencer Clarke Group

Thank you for your great feedback Jackie! We're very happy to hear the team have been so supportive.

Rated 2 out of 5 stars

Meh…

Amazing at first when finding me a new role. Completely went down hill after that when leaving the role, no replies, emails ignored repeatedly. Such a professional way of dealing with things👍

December 11, 2025
Unprompted review
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Reply from Spencer Clarke Group

Hi Jamie. We cannot comment on the specifics of this case in a public forum. If you wish to raise a formal complaint through the appropriate process, you may contact our Chief Operating Officer, Thomas Humphreys on th@spencerclarkegroup.co.uk

Rated 1 out of 5 stars

Joe penny????

Joe penny started off very helpful and then just didn’t get in touch and started completely ignoring emails after basically saying your cv has been passed on to the school you should hear back in a week and can then have a trial if they accept. Completely no idea what’s gone on or why he hasn’t replied but super unprofessional and annoying

February 19, 2026
Unprompted review
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Reply from Spencer Clarke Group

Hi Rav. We'd like to apologise that this has happened. This is not the standard we hold ourselves to and we completely understand your frustrations. Joe Penny left the business in January so this explains why he hasn't replied. If you'd like to speak with Joe's manager, Niall Murphy, you can contact him on 01772 954200. All the best.

Rated 5 out of 5 stars

Sophie and the team have been Fantastic

Sophie and the team have been really proactive and had great energy to secure me interviews and make progress. I’m now in a brilliant role and am grateful to be working with SCG. The team don’t just want your CV to send out into what often seems like a black hole. They proactively match and make connections. I got calls saying ‘I’ll get you an interview for that role’ and it happens!! - A notable difference to how other agencies work. Fantastic stuff…

December 1, 2025
Unprompted review
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Reply from Spencer Clarke Group

Sophie will be thrilled to hear this feedback. Thanks for taking the time to leave a review. Happy New Year!

Rated 5 out of 5 stars

Thanks so much , landed my dream role

Can't thank you enough
Liam secured me a maternity cover in a school , which has led , to my delight, a full time contract . Best role I've ever had
Amazing, kind and professional service can't thank you enough

December 9, 2025
Unprompted review
Spencer Clarke Group logo

Reply from Spencer Clarke Group

This is wonderful news, Megan. Thanks for taking the time to leave a review!

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