Spencer Clarke Group Reviews 

117
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, highly supportive approach, and genuine dedication to finding suitable roles quickly and efficiently. Many highlight the smooth user experience, noting easy registration and excellent, consistent communication provided throughout the entire process. Reviewers often mention the prompt responses to queries and continuous support, making them feel valued and well-informed. However, some people experienced a noticeable lack of consistent communication and follow-up, particularly after their contract ended or when specific issues arose, leading to feelings of being ignored or unsupported by the agency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their supportive, friendly, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and support received... See more

Service

Reviewers mention positive feedback about service, highlighting the agency's ability to find suitable roles... See more

User experience

Customers had positive experiences with user experience, often describing the process as seamless,... See more

Customer communications

People report positive experiences with contact, noting that consultants maintain good communication, respond... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Paul Best has been brilliant. Getting registered was simple and fast, and I was placed in a long‑term SEN position almost immediately after signing up. I’ve had steady work since November... See more

Company replied

Rated 5 out of 5 stars

Sophie and the team have been really proactive and had great energy to secure me interviews and make progress. I’m now in a brilliant role and am grateful to be working with SCG. The team don’t just w... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really positive experience with Paul and the team at Spencer Clarke Group. They made the registration process as easy as possible and kept in touch throughout. I was offered an SEN role ver... See more

Company replied

Rated 5 out of 5 stars

Leasha has been brilliant and supportful, giving me prompt information as and when needed I highly recommend this company and have been treated very kindly Absolutely fantastic Thank you Leasha... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

We're an energetic, forward thinking and award winning recruitment agency based in the heart of Preston. We specialise in the public and private sector across a number of specialisms including education, special educational needs, accountancy & finance, construction, and health & social care. In 2024, we were named Recruitment Agency of the Year at the Recruiter Awards!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

117 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(117)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've worked for Spencer Clarke Group…

I've worked for Spencer Clarke Group for a while now and it has been a great experience so far. My recruitment consultant, Taylor Kirkman has been incredibly supportive and proactive throughout my time with them. Communication has always been clear and consistent, and Taylor always made sure I felt valued and well-informed. I would definitely recommend working with Spencer Clarke Group , especially if you're looking for an agency that cares about your career progression.

October 14, 2024
Unprompted review
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Reply from Spencer Clarke Group

It will make Taylor's day hearing such wonderful feedback! Thank you Masona.

Rated 5 out of 5 stars

Privilege to have worked under their wings.


It's been an absolute pleasure and privilege to have worked with the Spencer and Clarke Group. The support and encouragement I had from each of the team members, was very professional and considerate at the same time. I can't thank everyone enough. If it wasn't for them putting faith in my abilities, I wouldn't have had my dream job today.

Thank you for everything.

July 23, 2025
Unprompted review
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Reply from Spencer Clarke Group

That's lovely to hear Madeeha. We're so pleased we managed to find you your dream job!

Rated 5 out of 5 stars

Getting work i love

All the staff where helpful,polite and understanding.
Always on hand dealing with any concerns.
They liaised with West lamcs school efficiently.
Cant thank you enough getting me started in a job i love.
Thankuou Jamie & Annie for your help

July 20, 2025
Unprompted review
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Reply from Spencer Clarke Group

Hi Gerard. Thanks for taking the time to leave a review. We're pleased to hear that Jamie and Annie were able to find you a role you love!

Rated 5 out of 5 stars

Professional and experts in their field

My consultant understood my strengths and the kind of placement that would be a good fit and found it quickly. The on boarding process was clear and very well executed by them. The contact and updates have been great.
I've used a number of agencies in a previous education leadership role, and in my opinion SCG are the most thorough and professional with the best opportunities for candidates.
Very much enjoying my role, thank you Jamie!

May 23, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks for the lovely review Kirsten. It's fantastic to hear that you're enjoying your new role!

Rated 5 out of 5 stars

First class agency

First class agency, I would highly recommend them. From the first initial interview to starting my first position, everything went smoothly. Looking forward to continuing working with the Spencer Clarke team.
If you are considering working in a SEN school, Spencer Clarke Group are very accommodating and will find you the perfect placement.

July 18, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thank you for such great feedback! We look forward to working with you again in the future.

Rated 5 out of 5 stars

It's a yes from me

Paul and Jamie go above and beyond with any queries or issues. They are very supportive with any issues raised and get things resolved quickly. They are very attentive and make you feel like a valued team member. I 100% recommend this agency to anyone looking for work.

July 17, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks for a lovely review Lucy! Paul and Jamie will be so pleased to hear such great feedback.

Rated 5 out of 5 stars

Jaime and paul at spencer Clark were a…

Jaime and paul at spencer Clark were a great help in finding me work after I decided to use them after leaving my job. They were clear and concise if all conversations and reassuring that work would be provided which it was. I will continue to work with them both in future.

July 17, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks for a great review Richard. It's wonderful to hear that Jamie and Paul were so reassuring during the recruitment process.

Rated 5 out of 5 stars

Great experience

Great experience. Paul was absolutely phenomenal with all the work he has done over the past year to help me get into my career in education!
Highly recommend!!

June 17, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thankyou Nathan! Paul will be over the moon with this feedback.

Rated 5 out of 5 stars

100% recommended to anyone

100% recommended to anyone who looking for a job. You might be only a temp but you will gain so much experience. Taya and paul have made sure I got work. They are so understanding and easy to talk. Never onces had a problem with them and when I needed time off out of the blue they have been so understanding not judging me.

July 17, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thank you for such a glowing review. We're beyond happy to hear that Taya and Paul have been so understanding throughout the process!

Rated 5 out of 5 stars

My Experience with SCG

I have had an absolute amazing experience working with Spencer Clarke Group. They have given me so mnay opportunities and with the opportunities I was given I was able to land a permanant position in a school I was a supply teacher at. I honestly cannot praise Jolie Moon enough. She has gone above and beyond to make sure the schools I am going to are matched to my standards and my requirements. She would also always check up on me to see how I am doing during my time at certain schools. This meant absolutely everything to me. I would recommend Spencer Clarke Group to every aspiring teacher and teaching assistant out there, because this is truly the best agency you could work for.

July 16, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thankyou for the 5 star review Shifa. Jolie will be so happy to hear such wonderful feedback!

Rated 1 out of 5 stars

Awful Agency

Awful Agency. A lady named Denni-Marie Basset dealt with me. First during the recruitment process she basically pushed for me to borrow funds to get a new DBS… I kept telling her I couldn’t afford it at the time as I had just moved to Lancashire and wasn’t working yet… She didn’t care, kept repeating the same thing… via text & then since I joined (4 months ago might I add) she’s only managed to get me 2 cover roles for about 3-4 hours each. I don’t understand agencies that haven’t got their current workers any work but keep registering new people, I’ve got 10+ years working as a TA/SEN TA so I know it’s not my experience. Will make a complaint about Denni Marie but thought I’d leave an honest review of what this agency can be like. I haven’t seen any positive reviews about the consultant I mentioned above so it’s very telling… should’ve read the reviews first! I’ve joined another Agency now for September and they’ve already got me a role!

Update after the patronising response just to clarify; I had a dbs in date but it had my maiden name on it. This was not accepted despite me giving proof. I asked Denni Marie, if I could use that until I worked enough to afford a new one with my marital name. She said no. Denni’s manager Jamie is now trying to pressure me to send a complaint just because I mentioned I was going to. I will do it in my own time but will go to Jamie’s manager as the persistence is not needed. Again, it wasn’t just £16 it was £65 for the dbs + £16 for it to go on the update service

I obviously know you need a DBS to work with children, the person who responded to my review clearly didn’t read it. I said Denni basically pushed me to borrow funds for a new dbs. This is the agency though, they’re more worried about responding than understanding. On Trustpilot it also mentions that they use an unsupported review method where they ask people to give them 5* reviews 😂

Don’t trust a company that ONLY has positive reviews… it’s fake. Check out the google reviews for Spencer Clarke Group, they’re less biased and you’ll see reviews similar to mine.

I’d like to add, I’ve been with many agencies in my 10+ years working and this is BY FAR the worst. They don’t know what they’re doing, well, Denni doesn’t anyway.

June 27, 2025
Unprompted review
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Reply from Spencer Clarke Group

While we’re sorry that you feel let down by your experience with us, we are a bit puzzled by your feedback.
As a Teaching Assistant with over 10 years experience, we’re surprised that you think we would let you work in a school without a DBS. The safety and wellbeing of children is non-negotiable and you would not be able to work in any school without an updated DBS.
The £16 you paid to update your DBS goes directly to the Disclosure and Barring Service (DBS) Update Service and we receive no financial benefit from this.
In terms of job roles available, a lot of the work we offer is cover roles and this is not dictated by us. If a school needs cover, they will contact us and we will subsequently contact our candidates. We have hundreds of happy candidates in jobs across a myriad of working patterns so it is unusual that you only had 2 cover roles. We also have hundreds of positive reviews across different platforms to back this up - which is very telling.
However, as an agency, we pride ourselves on delivering a first class service and we do apologise if you feel like we fell short on this occasion. If you would like to speak to us about this further, please contact our Chief Operating Officer, Thomas Humphreys on 01772 954200. If not, we wish you all the best in your new role.

Updated response
Hello again, regardless of the price, you need an up to date DBS to work in a school and these rules are set by the Disclosure and Barring Service (DBS) Update Service, not us.
Your comment about "unsupported reviews" is complete nonsense and we can 100% confirm - and prove - that all of our reviews are real.
We have reviewed Denni's actions internally and we are happy and comfortable with her actions.
Have a great day :)

Rated 5 out of 5 stars

Great experience with managers

Had a great experience with Spencer Clarke group, they are fast to to get you working and every member of staff I I have spoken to have been so welcoming and kind on phone calls,emails etc. I don’t feel afraid to reach out if I need them. Kaitlan and Emma are the most people I stay in touch with they are always available if I need anything or have any problems would highly recommend. Lovely company

May 16, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks for the kind review Loucia. We're glad to hear that Kaitlan and Emma have been so helpful and welcoming!

Rated 5 out of 5 stars

Always a great experience

Jimmy in the Lancashire based office is always helpful and thorough with answers to my questions.

It was important to me that I found the right agency, especially as it was my first time joining one.
I had spoken to quite a few others however, Spencer Clarke Group felt like the best fit for me.
Even from first contact, Jimmy was quick to respond which is highly appreciated as a busy mum of two trying to progress my career around small children.
I was asked questions relating to possible scenarios and safeguarding opportunities which, for me, solidified that I had picked the right agency as it gave me a sense that they are putting the interests of the children first.

In addition, Jimmy has kept me up to date with possible opportunities for career progression and courses that may be of interest.
Chloe from compliance also made the experience feel effortless and was very attentive toward my (many) emails and questions.
Overall, a great experience so far and I’m looking forward to progressing my career as a teaching assistant with the help of Spencer Clark Group. Thank you.

March 15, 2025
Unprompted review
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Reply from Spencer Clarke Group

We’re so glad to hear that Jimmy and Chloe we’re able to help in lots of ways, Rachel. Thanks so much for taking the time to leave this great review!  

Rated 5 out of 5 stars

Matt Byrne-Fraser. 100% Recomended

I've been working as a Cover Supervisor through Spencer Clarke Group, and I can confidently say that Matt Byrne-Fraser has been an outstanding agent to work with. He consistently keeps me updated with available roles on a daily or weekly basis, ensuring I never miss an opportunity. Matt is incredibly responsive and always quick to address any questions or concerns I have, no matter how small. His communication is clear, professional, and supportive, making the entire process smooth and stress-free. It's been a pleasure working with someone who genuinely cares about your success and wellbeing. Highly recommended!

April 20, 2025
Unprompted review
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Reply from Spencer Clarke Group

It's great to hear that Matt was supportive and made the process stress free. Thanks for the lovely review Muhammad!

Rated 5 out of 5 stars

I can see why they won Recruitment Agency of the year

Having never been registered with an agency before, I was unsure what to expect and I must say that the whole process has been an extremely positive experience.
Joseph explained everything to me clearly and kept me updated every step of the way. He went above and beyond to match me with a role that is perfect for me and I couldn’t be happier. Joseph always replies to emails and returns my calls promptly and it really is a pleasure dealing with such a professional, thoughtful, friendly, enthusiastic, supportive consultant.

Chloe managed the registration administration with great professionalism and enthusiasm. She couldn’t have done more to make the whole process a smooth stress free experience.

If you are looking for a recruitment agency, I would highly recommend registering with Spencer Clarke Group.
Thank you to Joseph and to Chloe.

April 17, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks so much for the kind words. We’re glad that Joe and Chloe could take care of you and your job search!

Rated 5 out of 5 stars

Very professional agency who are…

Very professional agency who are passionate about what they do.
Joe is very helpful and professional

April 16, 2025
Unprompted review
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Reply from Spencer Clarke Group

Thanks so much for the review Samantha. We're really happy Joe was there to help you!

Rated 5 out of 5 stars

Excellent communication

Excellent communication so easy to get in touch with any issues, All employees I dealt with are very friendly and knowledgeable in their field, make you feel valued. Great experience working with them overall! Thank you.

April 16, 2025
Unprompted review
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Reply from Spencer Clarke Group

We're glad you had such a great experience with us Lucy!

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