Spendesk Reviews 

Spendesk is easy to handle and more or less self-explanatory

Quick response

Easy to use. You get an invoice and simply need to take a picture for spendesk to grab the information. I haven't had any issue since I started using it 3 months ago.

The current Spendesk version meets almost all of our requests regarding all processs for incoming bills and expenditures. The user interface is very good and the feedback of our users very positive.
Very positive is also that Spendesk continues to develop more features.

Plainly terrible. Nobody there when you try to speak someone about a fishy booking. They wouldn't even answer when I tried to block my card. I can only recommend never to use their services.

Great platform which has improved a lot during the last 4 years. We like to use it

Love the product but tough to get in contact for help on new features. Spendesk is a great product and they are always coming out with new features which is super. The regular updates on new features are great too but getting in contact with Spendesk team to answer Qs their help centre can't assist with or fix invoice/budget issues is really difficult.

If you don't text, you cannot use Spendesk. Period. Their customer service must be AI, and yet the AI sounds as indifferent, droning and lazy as any minimum wage employee. This is just another awful low tech company run by children who have no idea what their customers actually need and do not care.

Good user interface, easy to use. But, there is no customer service when Spendesk goes down. Recently, they have raised their security protocols, which is great, but that has resulted in user technology usage issues. We have experienced downtime with their system as well.

Spendesk is a great tool and works well 99% of the time.

However, the 1% of the time that there is an issue you're on your own - our month end close is currently delayed by 2 weeks and counting because SPENDESK lost the data due to a bug and have not yet provided it.

Nice application - but terribly slow service if there is an issue. I've been waiting for more than 3 weeks to log on since the 2FA system is broken and will not send email codes.

Terrible customer service who is not able to help on the simplest issue. I have been logged out of my account for +3 days not being able to log in because I am never receiving the confirmation code to access. When I notify the customer service team, all they do is tell me they are "working on it" and "escalating the issue". Escalating the simplest issue an user can face, which is logging into my account? Terrible experience.

We have been using Spendesk since 2021 and the platform is nice, it does mostly what it should except for some inconveniences in workflow and overall UX. The issue with Spendesk is the actual service, we have employees sent out on business trips who can not use their cards despite having sufficient funds on our Spendesk wallet. Support has been "escalating" this issue for weeks now to no avail. This means employees have to pay with their own money and request a reimbursement with us later. Even worse the employees can no longer even gain access to the Spendesk app after uninstalling and reinstalling as the support team suggested, making the whole process a complete nightmare for us in the finance team. I recommend checking out Payhawk and Pleo before signing with Spendesk.

Very useful tool both for payments but also for expense management.

So easy to use!
Everything is under control and I don't waste my time anymore doing my expenses.

The platform is generally easy to use and understand

I had more feedback requests than solutions for my problem (that has yet to be solved)

Have a problem with my card and have spent a couple of hours chatting with the Support Team having what I would consider the most inefficient conversation I have had in the last few months.

After clearly explaining the problem they asked for unreasonable questions, delaying response time and not getting close to finding a solution.

Very helpful throughout the entire time I've been using Spendesk.

Its a good application. But it can be improved as currently users can not find a way to track their requests and approval progress. Also its good if we can bring the facility to request for new card for someone who does not have any spendesk card so far.