SPIC AND SPAN personnel are professional, friendly, flexible and care about their clients. The products used are not toxic or damaging as most store bought are. I recommend SPIC AND SPAN to everybody... See more
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See what reviewers are saying
I will describe only facts no critics no opinion no advises - Cleaner was on time (actually in advance) - Cleaner came uniformed of the tasks he had to do although i described them in writt... See more
Company replied
The guys from spic and span have details for and eye ,so professionals and very timely with their cleaning services,no wonder you make my bathroom so sparkling 😀. I recommend their services and will... See more
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Great quality and a super fast service. I have been using them in Berlin and Stockholm. The quality is pretty similar in both locations. You just need to request an English speaking person so the cust... See more
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Company details
Written by the company
Book a cleaning online in 60 seconds. Professional, English-speaking cleaners. Available in Stockholm and other major Swedish cities. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Sweden, Germany, France, Poland, Portugal, Austria, and Luxembourg.
Contact info
Sepapaja 6, 15551, Tallinn, Estonia
- +46 8 557 69 646
- info@spicandspan.se
- spicandspan.se
4.1
Great
93 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for your review! We're delighted to hear that you found the service good.
We look forward to serving you again and hopefully get the 5 stars :)
If there is anything that can be improved or any suggestion please do not hesitate to contact us.
Best cleaners 4ever <3
Team that we got were pros! Will be back definitely if we need more cleaning done! Thank you so much!
July 22, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for your kind words! We're glad to hear the team did a great job. We look forward to helping you with any future cleaning needs!
Great service highly recommend and will…
Great service highly recommend and will use the service agajn
July 19, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you so much for the positive feedback! We're delighted to hear that you had a great experience and would recommend the service. We look forward to serving you again in the future. If you have any specific requests or need assistance, don't hesitate to reach out. Thanks for choosing us!
Good cleaning but had billing mistake
We got a quick response and a very good quoted price for a cleaning services after a party. We met the cleaning team and they were thorough and very nice. Once we got the bill, the price was about 3 times the quoted total price. We contacted the company and they said it was a mistake. Luckily we had all of our contact with the company via email and we sent over screenshots of the agreed price range. They quickly apologized and sent an adjusted bill. In the end we are happy, but would think twice about hiring the service in the future.
July 1, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We're glad to hear that you received a quick response and found the cleaning team thorough and pleasant. We apologize for the discrepancy in the quoted price and the final bill. Thank you for providing screenshots and resolving the issue promptly with our team. Your feedback is important to us, and we appreciate your understanding. If you reconsider in the future, we'll ensure a smoother experience.
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for the kind words :)
We hope to be able to help again in the future.
God awful cleaning
Really terrible, the cleaners called last minute to say they couldn't come. We schedule on the weekend for a resaon -- we are busy with work during the week! The same reason we are trying to book cleaners in the first place. Then we rescheduled to the next day, and they came 35 minutes late. Totally disrespectful of our time and moving our schedule around to meet them and make sure they had everything they needed. After 3 hours, we returned home to find that they had cleaned one toilet bowl and the glass shower wall. There were smudges on all surfaces, crumbs and stains on the counters in kitchen and bathroom, vacuum and mop which we provided were completely untouched, floors totally dirty, trash not even taken out. We booked the "deep cleaning" service and there wasn't even a cursory clean performed. We tried to call them and text them, no answer. Totally worthless as cleaners. Absolutely worst service ever, will not book again. I hope for Spic and Span's sake that they drop this vendor ASAP (M.Rayan AB)
June 17, 2024
Unprompted review
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We apologize sincerely for the incredibly disappointing experience you had with the cleaning service provider . We understand the frustration and inconvenience caused by the last-minute cancellation, lateness, and poor quality of cleaning. As you are aware immediate action to address this issue, and a full refund was processed for you. Your feedback is invaluable to us as we strive to improve the services and ensure incidents like this do not recur. Thank you for bringing this to our attention.
friendly and professional
The cleaner was friendly and had attitude that he really cares the quality of his work.
We were very happy with the quality of his work.
May 30, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for your wonderful feedback! We're delighted to hear that you were happy with the cleaner's work and dedication. We look forward to serving you again!
Nice Experience
My overall experience with the service was nice. They were very kind, careful and trying to do their job as well as they could. There were little stains left on walls, and doors were not cleaned properly, but other places were perfection 👌🏻
May 31, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for sharing your experience with us! We're glad to hear that the team was kind, careful, and diligent in their work. We apologize for any oversight with the stains on the walls and doors, and we'll address this internally to ensure improvements for future visits. We appreciate your feedback and look forward to serving you again!
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We appreciate your feedback regarding the speed of the cleaning. We'll address this internally with the service provider to ensure improved service in the future. Thank you for bringing it to our attention.
The kitchen cabinets still have the oil…
The kitchen cabinets still have the oil marks. The services were too slow. I did not the confirmation mail on the arrival of the cleaning service. Balcony is not glass cleaning is not done well.
May 13, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We're truly sorry to hear about your experience. Your feedback is invaluable to us, and we apologize for any inconvenience caused. We'll make sure to reach out to you promptly to address these concerns and ensure a swift resolution. Thank you for bringing this to our attention.
We ordered for steam cleaning of carpet…
We ordered for steam cleaning of carpet but the equipments were not sent for that. Also cleaning solvent for TV was not taken along with for cleaning.
May 8, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We sincerely apologize for the inconvenience you experienced with our service. It's unacceptable that the equipment for steam cleaning the carpet wasn't provided as expected, and we regret that the cleaning solvent for the TV was overlooked. Your feedback is valuable to us, and we will take immediate steps to ensure such oversights do not happen again in the future.
My room is messy and dirty before spin…
My room is messy and dirty before spin and spac came around. I needed to move out and everything is cleaned in 4 hours. I’m impressed!
April 29, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for sharing your experience! Your satisfaction is our priority, and we're thrilled to have left such a positive impression. If you ever need our services again, don't hesitate to reach out!
Delivered what was promised.
The cleaning company did what it promised. We had the cleaning service for 4 hours, which was sufficient for cleaning the bathroom and kitchen properly. I would recommend going for a longer cleaning duration for cleaning every part of the house.
May 2, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for sharing your experience with our cleaning service! We're glad to hear that the team did thorough cleaning of your bathroom and kitchen. We appreciate your recommendation regarding longer cleaning durations to cover every part of the house.
Please note that we are happy to extend the cleaning duration on-site with your permission. However, it's essential to communicate this in advance as we charge per hour, ensuring that all adjustments align with your preferences. Your satisfaction is paramount to us, and we look forward to accommodating your needs in the future. If you have any further questions or requests, please feel free to reach out to us.
Good cleaning, broken promise
Steam cleaning was confiremd during booking but no steam cleaning service was provided. Spic & Span told that we had only that company who clould provide the steam cleaning on the said date and we can not provide other company. Otherwise, cleaning was good.
April 30, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We sincerely apologize for any inconvenience caused by the lack of steam cleaning service during your appointment. Upon reviewing the situation, the team discovered that the items intended for steam cleaning could potentially be damaged by the process, hence the decision not to proceed with it.
While we strive to fulfill all service requests, the safety and preservation of your belongings are paramount to us. Unfortunately, in this particular instance, we were unable to provide an alternative company for steam cleaning on the specified date.
We're glad to hear that you found the cleaning satisfactory otherwise, and we appreciate your understanding regarding the steam cleaning situation. Should you have any further concerns or require clarification, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we're committed to addressing any issues promptly.
Professional staff delivering excellent…
Professional staff delivering excellent quality service
March 11, 2024
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for your kind words! We're thrilled to hear that you found the staff to be professional and the service of excellent quality. We appreciate your feedback and look forward to serving you again in the future.
Super responsive and efficient
December 21, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for the review. Your positive feedback is greatly appreciated, and we look forward to serving you again.
Best regards,
SPIC AND SPAN. Team
Hidden fee
I was charged an extra hour for living "on the outskirts of Stockholm". I live ten minutes away from Central Station! The actual cleaner was good but I do not trust this company due to the unethical extra fees that aren't mentioned until after you book.
December 15, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We understand your concern regarding the travel fee, and we appreciate the opportunity to clarify our policy.
As stated on our website, locations outside the city may incur an additional travel fee, and this information is communicated to customers via email or call after the booking is made. Our role as a marketplace is to ensure transparency, and we aim to provide clear information before any commitments are finalized.
In your specific case, we regret any inconvenience caused by the travel fee. However, we want to emphasize that we strive to be as transparent as possible. We made sure to inform you in advance about the potential fee, and we appreciate your understanding and confirmation of the additional cost.
If you have any further questions or concerns, please feel free to reach out. We value your feedback and are here to assist you.
Quality and efficent service
The service was great. I would definitly use Spic and Span again and would recommend them to others. Apartment was totally clean and the team were super efficient and had a great attention to detail. Very happy with this service.
November 22, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
We appreciate your positive feedback! It brings us great joy to know that you were satisfied with our service. Your happiness is our primary focus, and we eagerly anticipate the opportunity to serve you again in the future :)
Absolutely fantastic
Absolutely fantastic. Polite to deal with, arrived on and really attentive to detail.
November 17, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Your kind words mean a lot to us! We're thrilled to learn that you were happy with the service provided. Ensuring your satisfaction is our utmost priority, and we eagerly anticipate the chance to assist you again in the future :)
I thought David was a nice guy
I thought David was a nice guy, but a bit rough in how he handled things. I also thought there could have been a more proper clean done. Deep cleaning it was not, rather rubbing over the surface with an already dirty cloth. Did a solid job overall.
September 26, 2023
Reply from SPIC AND SPAN. Home & Office Cleaning (Sweden)
Thank you for sharing your feedback. We appreciate your honesty, and I apologize if the cleaning didn't meet your expectations. We'll definitely take your comments into consideration and share with the service provider to improve the service. We will take note of this and, during a future appointment, strive to compensate for any inconvenience in the most effective manner possible.
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