Spiceeupp Reviews 181

TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Always disappointing to use this company. They have ok products but regularly badly packed (leaking or torn). ALWAYS something missing, out of stock or wrong item in the order. The main problem is the... See more

Rated 5 out of 5 stars

Spicee upp provides,to you door ,everything your mum used to send you to the market/shop for . Nostalgic delivery of great products, for fair prices in this "price hike" climate to create dishes th... See more

Rated 5 out of 5 stars

I have been shopping with Spiceupp since 2021. Spiceupp brings the taste of home to my door step and Adrianna is lovely. She is always going out of her way to tailor service delivery to suit my need... See more

Rated 2 out of 5 stars

You have to chase your refunds with this company and even then, you may not get it or you'll get a voucher. Their customer service is always polite but they'll promise you one thing (your refund) an... See more

Company details

  1. Grocery Delivery Service
  2. Grocery Store

Written by the company

The Uk's Leading Online Ethnic Supermarket. We are revolutionising the grocery industry with a driven purpose of a convenient and swift shopping experience that is powered by a customer-first mindset at the core of our business.


Contact info

2.9

Average

TrustScore 3 out of 5

181 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've bought from the online store a few…

I've bought from the online store a few times and it gas always been a pleasant experience. Items always arrive carefully packaged, on time with no damages and the online store stocks a wide variety of African foods.

April 21, 2022
Unprompted review
Rated 3 out of 5 stars

The last pineapple I got from you guys…

The last pineapple I got from you guys was so small for the price, the first one was bigger.
Your ijebu garri does not have the slapping effect it should, could you please look into it.
Got some plantains from you and the unripe ones practically refused to ripen, instead they got bad and I eventually threw them away.
Your packaging is nice, it keeps the goods intact however, I can't place my hands on why the container of the jafro chin chin always get broken when I get them. It has happened twice and I just had to transfer them to another container. There's room for improvement so I expect better next time.

April 21, 2022
Rated 5 out of 5 stars

Spiceeupp is my go to for all things…

Spiceeupp is my go to for all things Afro Caribbean food stuff! Their range of food items, from meat stuff to packaged food makes me happy, and I like that they deliver nationwide because it means I can also order stuff for my mum down south!

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Speedy delivery
Easy to use website
Affordable prices
Wide variety of products
Will definitely be ordering from SpiceUpp again! Great service overall

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great location in Loughborough

Great location in Loughborough. The store is really big and workers are usually helpful when you are doing your shopping.
Also saves those of us in Loughborough the stress of travelling to Leicester to get our home made food.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic experience and…

Absolutely fantastic experience and customer service.Thoroughly recommend Spiceeupp to any customer. Also, I will definitely only use Spiceeupp for all my Online groceries shopping - fresh and always delivering.

April 21, 2022
Unprompted review
Rated 4 out of 5 stars

Sincere Assessment

Spiceeupp is a young dynamic business enterprise with great potential. They are improving progressively. The customer service is great. The quality of their products is very good. Their prices are very competitive. The products are well arranged and easily accessible. The whole environment is very neat and tidy. The future is undoubtedly great

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Good experience for me, generally

Generally, my experience at SpiceeUpp has been a good one.

The store is located close to the town centre. This makes it quite easy for customers to go in and do their shopping. Essential items are usually made available and the staff always assist the customers as much as they can.

Also, the restaurant provides good food, and a delivery service to customers who live far away from the restaurant.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service at Spiceupp

Spiceupp always delivers my orders timely. I love how fast the team is , to respond to queries and how the business continually evolves to serve us better. Kudos to the entire team.

April 21, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look