Spinsamerica Reviews 130

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, most reviewers were unhappy with their experience overall. Many customers found the website to be problematic, describing it as awful and full of glitches, with some even expressing strong dissatisfaction with its reliability. A significant number of people reported issues with payments and the refund process, often encountering difficulties when trying to redeem winnings or facing declined redemptions. Reviewers consistently highlighted poor customer service, noting that responses were slow or non-existent, and that support was unhelpful or difficult to reach. Some people were dissatisfied with the lack of clear communication regarding requirements for redemption, such as wagering conditions or specific bank account types. However, some customers did report eventually receiving their redemptions, though often after long waits and persistent effort. A few reviewers also noted improvements in payout speed and customer service over time, suggesting a mixed experience for some users.

What people talk about most

Payment

Users describe ambiguous interactions with payment. Many reviewers report significant difficulties and delays... See more

Website

Customers had negative experiences with the website. Many reviewers report issues with verification... See more

Customer service

Clients express significant dissatisfaction with customer service, citing issues such as unresponsiveness and... See more

Response time

Customers consistently express dissatisfaction with response times. Many reviewers report not receiving... See more

Refund

People report negative experiences with refund. Many customers express frustration over delayed or denied... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says... See more

Company replied

Rated 1 out of 5 stars

They claim redemptions take 1-3 business days, it’s been nearly 2 weeks and no update, when you contact them they say that they can’t give you a exact date on when it will process. Just very fru... See more

Rated 1 out of 5 stars

Total scam site! Made several purchases and they are making it impossible for me to redeem. Im completely verified. They wont respond to my emails. Customer service is non-existent. Stay away the... See more

Company replied


Company details

Written by the company

SpinsAmerica is a trusted sweepstakes casino offering a safe, fair, and exciting gaming experience to players across the United States. With a unique portfolio of 1,000+ games, daily rewards, and dedicated customer support, we’re committed to making every spin fun and rewarding. Our mission is simple — to deliver top-quality entertainment and real winning moments in a secure, player-first environment.


Contact info

1.9

Poor

TrustScore 2 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 39% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My account has been fully verified-- can't redeem

My account has been fully verified. I played through my purchase amount and have earned enough to redeem only to see that my redeemable balance is 0.00

Makes absolutely zero sense.

October 18, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Jessica,

Thank you for the feedback. The reason your redeemable balance currently shows as $0.00 is due to the playthrough requirements associated with your bonus. We’re working on making your playthrough progress visible directly in your account very soon.

Please check back again shortly, and if you still experience any issues, don’t hesitate to contact us at support@spinsamerica.com

Best Regards

Rated 1 out of 5 stars

Ouch

Ouch! I wish I would've read the reviews before I deposited my little 10.00. The game spins were slow like molasses! Spinning wonky! I'm sure if I were to have one, I would've had one heck of a problem! Won't be depositing another dime on this site! Smh

October 17, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Jennifer,

Thank you for your feedback. Our games are running smoothly on our end, so please make sure you have a stable internet connection for the best experience. If you continue to experience slow gameplay, kindly contact us at support@spinsamerica.com with more details, and we’ll be happy to investigate further.

Best regards,

Rated 1 out of 5 stars

Support sucks and redeeming is seemingly impossible

Support is next to impossible to get ahold of. The only option is to contact via email but its been 5 days with zero response from anyone. the kyc verification tab is pointless because even if it says verified the redeem page says verification pending. No information about how to complete your verification anywhere in the site. Overall would not recommend anyone to sink their money into this site.

October 12, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Christopher,

Thank you for you feedback. Our KYC verification process is working correctly, but we’d be happy to take a closer look at your account. Please reach out to us at support@spinsamerica.com

Best regards,

Rated 1 out of 5 stars

Another one checked off my list

Another one checked off my list

So for 5 days now ,every time i log in to collect my daily log in bonus it says 00:00 time remaining but won't allow me to collect. I have contacted support in reference to the issue 2 times now ,but the issue persists..As far as I'm concerned their support is worthless incompetent or both. And further more they can keep their lousy .20 a day , not enough for one spin anyway. I'll wipe my ass with them and delete them and they'll never see another dime of my money.

Another one bites the dust in my book and I'll go on about my business of telling people how they are. Self destructing, greed got the better of them ignorant managed heaps of garbage.

Adios spins America. You're headed down a Dead end road, and I would not recommend you to
anyone.

Be very very careful people with sweepstake casinos now they're desperate, it shows and it's only bound to get worse.

They're unlicensed, unregulated, think they can do whatever the hell they want and they do it and there's no accountability.
.
Weigh your choices carefully and watch your steps. These places are out to take you for a ride.

October 10, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Hi Keith,

Thank you for your feedback.

Some isolated customers were indeed affected in terms of receiving the daily login reward during the past few days.

The issue is now resolved and you should not have problems receiving the bonus.

Please get in touch with us at support@spinsamerica.com if needed.

Wish you a great day ahead

Rated 5 out of 5 stars

I won!!!

Spins America is a legit casino. ..they are generous with daily gifts and I had a HUGE win and was easy to cash out ...my friends play so should you

September 26, 2025
Unprompted review
Rated 4 out of 5 stars

Just found this website seems legit but…

Just found this website seems legit but I've yet to try and cashout so I can't really speak in that. The game selection is pretty good plenty to choose from and i haven't had to contact the support for anything so that's another thing I can't honestly give an opinion on.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

I played through ~50SC on pigsby slots, says 0sc available to redeem. Been over a month support said "they been working on the bug". Seems like a scam :/

Response: You don't think i've already did that 3 times the past 2 months, you keep saying "we're working on it". Can't fix a simple bug in two months? Yeah alright.... SCAM CASINO

September 18, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

Thank you for your feedback. Please note that Sweeps Coins need to be wagered at least once before they become available for redemption. If you have already done this and the balance is still showing as unavailable, kindly contact us at support@spinsamerica.com so we can review your account and assist you further.

We appreciate your patience and look forward to resolving this for you.

Rated 4 out of 5 stars

"I Stand corrreted"...

So, earlier today (9/11/2025), I forwarded a review about SpinsAmerica that has turned out to be erroneous! I want to apologize to the staff and ownership of this Great American Business for being so quick to pass judgment based on prior experiences with scammers and those who don't know the importance of "trust" in building a great business relationship! Thank you, SpinsAmerica, for reinstalling my Hope & Confidence in what is true and right! Thank you so much!!!!!! May you rise to the stars!

September 11, 2025
Unprompted review
Rated 2 out of 5 stars

Congratulations, you reinvented every bad idea in online casinos

Support by email only, which is about as useful as yelling into a cave and waiting for the echo to answer. No live chat, no urgency, just a slow-motion nightmare straight out of dial up internet days. They hide behind vague rules about what you can or cannot withdraw, so half the time you are gambling on whether your winnings are even real. Then comes the payout circus: ACH only, and not through a proper service like Plaid. They picked some bargain bin knockoff that actually made me pay just to get my own money. That is like ordering a pizza and being charged extra to open the box. Every single step felt like they sat down and asked, “What is the most inconvenient way we could do this?” The only reason I did not leave one star is because after all the hoop jumping they finally paid, but at that point it felt more like ransom money than a payout.

August 31, 2025
Spinsamerica logo

Reply from Spinsamerica

Thank you for your candid feedback. New payout options beyond ACH will be available soon, designed to be faster and more convenient. In addition, we are expanding our customer service resources to provide more responsive support, including real-time assistance. We appreciate your patience as we roll out these improvements and remain committed to delivering a smoother and more transparent experience going forward.

Rated 1 out of 5 stars

They would not redeem

They would not redeem. Very few redemption options that will screw you over. Stay away. UPDATE: To the spinsamerica reply I just received... I am verified but you will not accept my bank even though it is a real bank. You basically told me that if my bank isnt one on your list than I'm screwed. You have like 8 banks you accept, its absurd.

September 4, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We’re sorry to hear about your difficulty with redeeming and would be happy to help you in this matter, redemptions are available for verified customers. Please contact our support team at support@spinsamerica.com

Rated 4 out of 5 stars

Support was great

Support was great, could be a little quicker but then again they did help me out in the end fully until my problem was solved.

August 28, 2025
Rated 1 out of 5 stars

Don't waste your time to money here

Don't waste your time to money here. They wanted me to wager an additional $300 to withdraw my winnings of $100. Ridiculous!

August 28, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We understand your concern and appreciate your feedback. Please note that wagering requirements may apply depending on the type of bonus or promotion used, and these conditions are always outlined in advance in our Terms and Conditions. Not all redemptions require additional wagering, and many players are able to redeem out without it. Our support team will be happy to review your account and clarify the specific requirements in your case. Please don’t hesitate to reach out to us directly at support@spinsamerica.com

Rated 5 out of 5 stars

Check Spins America out!!

At first I was reluctant to try Spinsamerica, but after I did decide to try it, I absolutely love it! I was able to cash out and I do love the amount of games and variety that they have. Tip: In order to cash out, buy coins via ACH at least once so that ACH can be available when you redeem.

August 19, 2025
Rated 1 out of 5 stars

Scam playthrough policy

They won't let you redeem your winnings without forcing you to wager more, all because they can modify the playthrough requirement on coins you WIN, not just coins from purchasing. These requirements are to ensure you lose most of your money before you redeem again. Stay away.

August 23, 2025
Unprompted review
Spinsamerica logo

Reply from Spinsamerica

We understand your concern regarding playthrough requirements on winnings and regret the frustration this has caused. Please reach out to our support team at support@spinsamerica.com

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look